TUI fly Belgium

TUI fly Belgium serves as a premier gateway for travelers seeking sun-soaked holidays and leisure escapes, positioning itself as the country's second-largest airline. Operating as the Belgian carrier of the renowned TUI Group, it focuses on delivering a seamless and enjoyable start to vacations, rather than just providing transportation. With a modern approach to air travel, the airline connects passengers from multiple Belgian airports to a vast network of destinations across the Mediterranean, the Red Sea, and North Africa. Its reputation is built on a friendly service philosophy and a commitment to making the journey as relaxing as the destination itself.

Modern Fleet and Sustainability
One of the airline's key strengths is its relatively young and modern fleet. TUI fly Belgium operates a mix of aircraft tailored to different route lengths, including the efficient Boeing 737 MAX for medium-haul routes and the advanced Boeing 787 Dreamliner for long-haul flights. The Dreamliner is particularly noted for its passenger comfort, offering larger windows, better cabin pressure, and reduced noise levels, ensuring travelers arrive fresh. Furthermore, the airline actively invests in fleet renewal to reduce fuel consumption and carbon emissions, aligning with broader environmental goals.

Convenient Regional Departures
Unlike many major carriers that operate solely from a single capital hub, TUI fly Belgium offers significant flexibility by flying from regional airports. In addition to its main operations at Brussels Airport, the airline provides convenient departures from Antwerp and Ostend-Bruges. This strategy allows travelers living outside the capital to avoid heavy traffic and enjoy smaller, less crowded airport terminals, making the start of their trip significantly less stressful.

Service and Comfort
As a leisure-focused carrier, the onboard experience is designed with holidaymakers in mind. Passengers can typically choose from different service levels, ranging from standard economy to more premium options that include extra legroom and enhanced meal services. The airline is also known for its "Fly Deluxe" service on long-haul routes, offering upgraded dining and comfort amenities. With a focus on safety and hospitality, the cabin crew is trained to provide a warm, welcoming atmosphere that sets the tone for a memorable vacation.

Contacting TUI fly Belgium from the United Arab Emirates

For travelers located in the United Arab Emirates, TUI fly Belgium does not operate a local call center or ticket office. Support for bookings, flight changes, and general inquiries is managed through their international headquarters in Belgium and their digital channels. Passengers are advised to use the official website or mobile app for the most convenient service, or contact the international customer care line.

Official Website

The most efficient way to manage reservations or check flight status is through the airline's official online portal, which is available in English.

• Official Website: https://www.tuifly.be/en

Contact Information

Since there are no local numbers for the UAE, please use the international contact details listed below. Be aware that international calling rates may apply.

• International Customer Service: +32 2 717 86 61
• Availability: Monday to Friday: 09:00 – 20:00 (CET); Saturday: 09:00 – 18:30 (CET); Sunday: 10:00 – 18:30 (CET).
• Ticket Booking: Bookings can be made directly via the website or by calling the international number above.
• Email Support: Service inquiries are best handled via the contact forms on the website, but general correspondence can be directed to info@tuifly.be.
• Mobile App: Available as "TUI fly" on the App Store and Google Play for booking and flight management.

Social Media Support

For quicker assistance without international call fees, the airline's social media team is active and can often assist with general queries.

• Facebook: https://www.facebook.com/TUIflyBelgium
• X (Twitter): https://twitter.com/TUIflyBelgium
• Instagram: https://www.instagram.com/tuiflybelgium

Local Offices in the United Arab Emirates

Currently, TUI fly Belgium does not maintain a physical office or a dedicated airport desk in the United Arab Emirates. All ground services at airports are typically handled by partner ground handling agents during check-in times only.

• Dubai / Abu Dhabi: No local airline office available. Please use the digital or international contact methods.

Baggage Policy Overview

Preparing for your journey with TUI fly Belgium is the first step toward a relaxing vacation. Understanding the baggage allowances beforehand ensures a smooth check-in experience and helps avoid unexpected fees at the airport. Whether you are flying to a sunny resort or visiting friends and family, the airline has specific guidelines for both carry-on and checked luggage that travelers should review before packing.

Carry-on Baggage Allowances

TUI fly Belgium enforces a strict one-piece hand luggage policy to ensure comfort and safety on board. Passengers are entitled to bring exactly one piece of hand luggage per person into the cabin. The maximum weight allowed is 10 kg, and the dimensions must strictly not exceed 55 x 40 x 20 cm, including wheels and handles.

It is essential to note that personal items such as handbags, laptop cases, camera bags, or umbrellas must be packed inside this single piece of hand luggage. You are not permitted to carry these items separately in addition to your cabin bag unless specific premium conditions apply to your booking. If your luggage exceeds the dimension or weight limits, or if you have multiple bags, they will need to be checked into the hold, which often incurs an additional fee at the gate.

Checked Baggage Limits

The allowance for checked baggage typically depends on your specific ticket type. For passengers traveling on a "flight-only" ticket, checked baggage is usually not included in the base fare and must be purchased as an add-on. Options generally range from 20 kg upwards. However, if you have booked a package holiday to popular destinations like Alicante or Malaga, a standard checked baggage allowance is often included. Always verify your booking confirmation to be sure.

Regardless of the total weight allowance purchased, a single piece of luggage must never weigh more than 32 kg due to international health and safety regulations for baggage handlers. If you need to transport a total weight exceeding this limit, you must split your belongings into multiple bags.

Excess Baggage and Fees

If your luggage exceeds your pre-booked weight allowance, excess baggage fees will apply. These charges are significantly higher if paid at the airport check-in desk compared to booking them online in advance. To save money, it is highly recommended to weigh your bags at home and purchase extra weight via the airline's website if you suspect you might be over the limit.

Special Items: Sports Equipment and Instruments

TUI fly Belgium accommodates travelers wishing to bring sports equipment such as golf clubs, bicycles, or surfboards. However, these items are not included in the standard baggage allowance and must be booked separately as "Special Baggage." Due to limited space in the cargo hold, it is advisable to reserve space for these items as early as possible. Similarly, small musical instruments can be taken as hand luggage only if they fit within the strict carry-on dimensions; otherwise, they require a separate seat booking or must be checked as special cargo.

Restricted and Prohibited Items

Safety is paramount, and strict rules apply to what can be carried on board. Lithium batteries and power banks must always be packed in your carry-on luggage and are strictly prohibited in checked bags. Conversely, sharp objects, tools, and liquids exceeding 100 ml (unless duty-free sealed) must be placed in checked luggage. Always check the latest list of prohibited items on the airline’s website before sealing your bags.

Tips for Packing Efficiently

To ensure a hassle-free journey, place all valuables, medication, and important documents in your single hand luggage piece. Using a luggage scale at home can prevent stress at the airport. Furthermore, attaching a sturdy tag with your name and contact details to every bag—inside and out—helps in quick identification should your luggage be delayed. If you are traveling to cities like Santa Cruz de Tenerife or Casablanca, adhering to these baggage limits ensures a seamless start to your trip.

Traveling with Pets on TUI fly Belgium

TUI fly Belgium understands that pets are part of the family and allows passengers to bring cats and dogs on board their flights. Whether you are traveling to Alicante for a long holiday or flying to Malaga for a summer break, the airline offers options to ensure your four-legged companion travels safely and comfortably. To guarantee a spot for your pet, it is essential to book their travel well in advance, as capacity is strictly limited on each aircraft.

Transport Options for Pets

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin, allowing you to keep them close throughout the flight. This option is designed for smaller animals that can fit comfortably under the seat in front of you.

• Carrier Dimensions: The transport bag must be soft-sided and waterproof, with maximum dimensions of 55 x 40 x 20 cm.
• Maximum Weight: The combined weight of the pet and the bag must not exceed 8 kg.
• Allowed Animals: Only cats and dogs are permitted in the cabin.
• Restrictions: The animal must be able to stand up and turn around in the closed bag and must remain inside for the duration of the flight.
• Limit: Typically limited to one pet per passenger and a specific number per flight (e.g., 3 per flight).

In Cargo Hold (Checked Baggage)

For pets that exceed the weight or size limits for the cabin, travel in the ventilated and temperature-controlled cargo hold is available. This ensures larger animals travel safely in a dedicated area of the aircraft.

• Container Requirements: You must provide an IATA-approved rigid plastic crate (kennel) with a secure metal door. Wire cages or soft bags are not allowed.
• Comfort: The crate must be large enough for the animal to stand in its natural position, turn around, and lie down comfortably.
• Preparation: Containers must have a water bowl attached to the inside of the door. Wheels must be removed or blocked.
• Documentation: Ensure all health documents are attached to the crate in a secure pouch.

As Cargo (For Large Animals)

In certain situations, animals must be transported as air freight rather than checked baggage. This generally applies to very large animals or specific routes where checked pets are not permitted.

• Requirement: Mandatory for animals and crates with a combined weight exceeding typically 40-50 kg (check specific limits).
• Special Handling: This service is handled by the cargo division and requires a different booking process.
• Procedure: You must contact a specialized freight forwarder to arrange this type of transport.

Required Documentation

To avoid issues at the airport, you must present valid documentation for your pet at check-in. Requirements may vary based on the destination, so verification is crucial.

• European Passport: A valid EU pet passport identifying the animal.
• Microchip: The animal must be identified by an electronic microchip (tattoo valid if applied before July 2011).
• Vaccinations: A valid rabies vaccination (administered at least 21 days before travel).
• Health Certificate: For travel outside the EU, an official health certificate issued by an authorized veterinarian may be required.
• Destination Specifics: Check specific entry rules for countries like Morocco (e.g., Casablanca) or Egypt, which may require blood titer tests.

Service Costs

Transporting a pet incurs a fee, which is charged per one-way flight. These prices are approximate and subject to change based on the route and time of booking.

• In-cabin fee: Approximately €50 per flight.
• Cargo hold fee: Approximately €70 to €100 per flight, depending on the destination.
• Payment: Fees are usually paid during the booking process or via the customer service center.

Preparation Tips

Preparing your pet for the journey can significantly reduce their stress levels and ensure a smoother experience for everyone involved.

• Crate Familiarization: Let your pet spend time in their carrier or crate days or weeks before the flight to make them feel secure.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent air sickness; avoid feeding right before flying.
• Hydration: Ensure your pet is well-hydrated but remove water bowls during takeoff and landing if in the cabin.
• Calming: Place a familiar blanket or toy in the carrier to provide a sense of comfort. Sedation is generally not recommended.

Restrictions

For safety and health reasons, TUI fly Belgium enforces strict restrictions on certain types of animals and breeds.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Boxers, Persian cats) are often prohibited from traveling in the cargo hold due to respiratory risks. They may only travel in the cabin if they meet weight limits.
• Prohibited Animals: Rodents, reptiles, birds, and other exotic animals are generally not accepted.
• Aggressive Breeds: Certain dog breeds classified as dangerous may be prohibited or require reinforced cages.
• Age Limit: Animals must usually be at least 12 to 15 weeks old to travel, depending on vaccination requirements.
• Service Animals: Registered assistance dogs travel free of charge in the cabin but must be pre-notified.

Important: We strongly recommend contacting TUI fly Belgium directly or visiting their official website to confirm the latest rules and fees before booking, as regulations can change without notice.

Loyalty Program: The TUI Experience

Unlike traditional network carriers, TUI fly Belgium does not operate a standard mileage-based frequent flyer program with complex status tiers. Instead, the airline focuses on delivering immediate value to its leisure travelers through the TUI Card and the myTUI platform. This approach allows vacationers to enjoy practical financial benefits, insurance coverage, and travel convenience without the need to track miles or segments.

Membership Tiers

As a leisure-focused airline, TUI fly Belgium streamlines its service to treat every passenger with high regard, avoiding the exclusion of tiered status levels. However, distinction is made for cardholders:

• Standard Traveler: The entry-level experience for all passengers, offering access to standard fares and the ability to customize bookings with paid extras.
• TUI Card Holder: The premium recognition level for travelers who subscribe to the co-branded credit card, unlocking financial perks and automatic insurance coverage.

Earning Benefits

Instead of accumulating miles per kilometer flown, the program rewards loyalty through direct financial incentives and peace of mind:

• No Transaction Fees: Cardholders typically save on administrative and transaction fees when booking flights or packages.
• Everyday Purchases: Using the TUI Card for daily spending may contribute to future travel budgets or unlock specific banking rewards.
• Package Savings: Frequent travelers often receive exclusive discounts on TUI holiday packages and last-minute deals.
• Flight Extras: Occasional promotional offers may provide discounts on seat selection or extra baggage for loyal customers.

Redeeming Rewards

The "redemption" process is designed to be instant and hassle-free, integrated directly into the booking experience:

• Instant Discounts: Benefits are often applied automatically at checkout, reducing the total cost of the trip immediately.
• Travel Insurance: One of the most valuable redemptions is the automatic inclusion of cancellation and travel insurance for trips booked with the card.
• Flexibility: Members may enjoy more lenient terms regarding booking changes or modifications compared to standard tickets.
• Partner Perks: Discounts are occasionally available for services like airport parking or car rentals through TUI partners.

Alliance Membership

TUI fly Belgium operates independently of the major global airline alliances (Star Alliance, SkyTeam, oneworld), operating instead within its own robust network:

• TUI Group: The airline is a key part of the TUI Group, the world's leading tourism business, cooperating closely with sister airlines like TUI fly Netherlands and TUI fly Germany.
• Interline Partners: While not in an alliance, they often have agreements with specific carriers to expand reach beyond their core network.

How to Join

Becoming part of the TUI loyalty ecosystem is simple and can be done entirely online:

• Create a myTUI Account: Register for free on the official website to manage bookings and receive personalized travel offers.
• Apply for the TUI Card: Travelers residing in Belgium can apply for the credit card via the website to start enjoying financial benefits immediately.
• Newsletter Subscription: Signing up for the newsletter ensures you are the first to know about "Fly Deluxe" upgrades and seasonal sales.

Service Classes and Cabin Experience

As a dedicated leisure airline, TUI fly Belgium tailors its cabin classes to the needs of holidaymakers rather than corporate business travelers. While the airline does not offer traditional First Class cabins, it provides distinctly tiered service levels designed to enhance comfort, especially on longer journeys to destinations like Hurghada or Sharm El Sheikh.

Economy Class
The standard Economy Class offers a comfortable and value-focused way to travel. Seats are designed with a modern slimline profile to maximize personal space. On short and medium-haul flights, such as those to Alicante or Malaga, passengers receive a standard seat allocation, though specific seats can be reserved in advance for a fee.

Comfort Service
For travelers seeking extra space without the price tag of a premium cabin, the Comfort option is available on select aircraft, particularly the Boeing 787 Dreamliner. This service typically provides significantly more legroom compared to standard Economy, ensuring a more relaxed journey on flights to distant sunny shores.

Fly Deluxe
Fly Deluxe serves as the airline's premium product, comparable to a "Business Class Light" experience. Available primarily on long-haul routes, this class offers exclusive benefits including premium check-in counters, fast-lane security access at Brussels Airport, and access to airport lounges where available. Onboard, passengers enjoy upgraded ergonomic seats, often located in the front cabin for a quieter atmosphere.

In-Flight Dining and Beverages

TUI fly Belgium adjusts its catering service based on the flight duration and service class, ensuring passengers are well-fed whether they are flying a short hop or crossing continents.

• Short and Medium-Haul: On flights within Europe and to North Africa, including routes to Marrakech and Tangier, meals and drinks are generally not included in the ticket price. Passengers can purchase a variety of snacks, sandwiches, hot drinks, and soft drinks from the onboard TUI Café or Bistro menu.
• Long-Haul Economy: For longer durations, a standard meal and non-alcoholic beverages are typically included in the fare. A second service or snack may be provided depending on the flight time.
• Fly Deluxe Dining: Passengers in the premium cabin are treated to refined culinary choices, including upgraded multi-course meals served with porcelain tableware, accompanied by a selection of wines and alcoholic beverages.
• Special Meals: Dietary requirements (vegetarian, gluten-free, diabetic, etc.) can be catered for, provided they are requested at least 48 hours in advance via the airline's website.

Seat Configurations and Comfort

The airline operates a mixed fleet, and the comfort features vary slightly between aircraft types.

Boeing 737 (Short/Medium Haul): These aircraft are configured in a standard 3-3 layout. The modern cabin interiors feature LED lighting and Recaro seats designed to provide adequate comfort for flights up to 5 hours. USB charging ports are becoming more common on newer aircraft in the fleet.

Boeing 787 Dreamliner (Long Haul): Used for longer routes, the Dreamliner is the jewel of the fleet. It features a 3-3-3 configuration in Economy and offers larger windows with electronic dimming, higher cabin humidity, and lower cabin altitude pressure, all of which help reduce jet lag. The quiet operation of the aircraft significantly enhances passenger rest.

Entertainment and Connectivity

Keeping entertained is easy, though the method depends on your aircraft.

Personal Screens: On long-haul flights operated by the Boeing 787 Dreamliner, every seat is equipped with a personal seatback entertainment system. This In-Flight Entertainment (IFE) system offers a selection of the latest movies, TV series, music albums, and games to pass the time.

Streaming Service: On many short and medium-haul flights, the airline is rolling out a streaming service. Passengers can connect their own smartphones, tablets, or laptops to the onboard local Wi-Fi network to stream content or read digital newspapers and magazines. It is recommended to download the TUI fly app before departure.

Special Services and Assistance

TUI fly Belgium is committed to making travel accessible and convenient for all passengers.

Families and Children: The airline is very family-oriented. Infants under two years old travel on a parent's lap for a reduced fee. For older children, "Kids' Meals" can be pre-ordered on applicable flights. Families are advised to book seats together in advance to ensure they are not separated.

Passengers with Reduced Mobility (PRM): Comprehensive assistance is available for passengers with disabilities or mobility issues. Whether you need help navigating the airport in Antwerp or require a wheelchair to the aircraft door in Santa Cruz de Tenerife, the airline coordinates with ground services to ensure a smooth experience. This service is free of charge but must be requested at least 48 hours before the flight.

Top Destinations and Routes

TUI fly Belgium operates a comprehensive network of leisure routes, focusing on connecting travelers to sunny holiday spots across Europe, Africa, and beyond. The airline's primary operations are centered around its main hub at Brussels Airport, with significant additional departures from regional airports like Ostend-Bruges and Antwerp. The following table details the most frequent routes currently operated by the airline, highlighting popular connections to Spain, Morocco, and Egypt.

Planning a trip with TUI fly Belgium can be a seamless experience with a few strategic preparations. Whether you are connecting through their main hub in Brussels or flying directly to a sunny holiday spot, booking your tickets well in advance is usually the best way to secure the lowest fares. Prices typically rise as the departure date approaches, so early planning is highly recommended. Additionally, staying flexible with your travel dates—such as choosing mid-week flights over weekends—can often lead to significant savings.

To catch the best deals and promotions, consider subscribing to the airline's newsletter or monitoring their official website. They frequently offer seasonal sales or special discounts on holiday routes. It is also wise to compare prices for different baggage allowances during the initial booking, as adding luggage at the airport is almost always more expensive than pre-booking it online.

Streamline your airport experience by utilizing online check-in. This service generally opens 24 hours before departure and allows you to choose your seat and download your boarding pass directly to your mobile device. Using the airline's mobile app not only facilitates check-in but also keeps you updated on flight status changes and gate information in real-time.

For those prioritizing comfort, seat selection is an important step. If you require extra legroom or want to ensure your family sits together, it is advisable to reserve specific seats when you book your ticket. Finally, do not overlook travel insurance; adding comprehensive coverage provides peace of mind, protecting you against unexpected cancellations or medical emergencies during your travels.

History and Development

The story of TUI fly Belgium began in November 2003, following the need to secure independent airlift capacity for the leading Belgian tour operator, Jetair. Originally established under the corporate name TUI Airlines Belgium, the carrier officially launched flight operations in March 2004 under the commercial brand Jetairfly. From its inception, the airline was headquartered in Zaventem, with its primary hub at Brussels Airport. It quickly filled a vital gap in the Belgian aviation market, focusing on leisure travelers and holidaymakers.

A significant phase of expansion occurred in 2012, marking a major milestone in the airline's history. Jetairfly fully integrated Jet4you, a low-cost Moroccan carrier that had been part of the TUI Group. This strategic merger consolidated operations and significantly strengthened the network between Belgium and Morocco, cementing the airline's presence in cities like Casablanca and Marrakech. This integration allowed for a more robust schedule and solidified the carrier's position as a bridge between Europe and North Africa.

Innovation in the fleet has always been a cornerstone of the airline's development. In December 2013, the carrier made aviation history in the country by becoming the first Belgian airline to introduce the Boeing 787 Dreamliner. Named "Diamond," this state-of-the-art aircraft revolutionized the long-haul passenger experience with lower cabin pressure, larger windows, and greater fuel efficiency. The arrival of the Dreamliner allowed the airline to upgrade its long-distance routes to the Caribbean and Africa, offering a level of comfort previously unavailable in the Belgian leisure market.

Another pivotal moment arrived in October 2016, when the Jetairfly brand was retired as part of a global strategy by the TUI Group to unify its diverse airline subsidiaries under one recognizable name. The airline was rebranded as TUI fly Belgium, adopting the iconic red smile logo and aligning its visual identity with its sister airlines in the Netherlands, Germany, the UK, and the Nordic countries. This rebranding emphasized its status as part of the world's largest integrated tourism group.

Throughout its history, TUI fly Belgium has distinguished itself by developing a unique regional airport strategy. Unlike competitors who focused solely on the capital, the airline aggressively expanded operations from regional hubs like Antwerp and Ostend-Bruges. This decentralized approach brought air travel closer to the customer's doorstep, reducing travel time to airports and alleviating congestion. In recent years, the airline has continued to modernize its fleet with the introduction of the Boeing 737 MAX, reaffirming its commitment to sustainability by reducing emissions and noise pollution while serving popular destinations such as Alicante and Malaga.