Air Serbia

Air Serbia stands as the proud national airline of the Republic of Serbia, serving as a dynamic gateway between Southeast Europe and the rest of the world. With a legacy tracing back to 1927 through its predecessors Aeroput and JAT Airways, the carrier has evolved into a modern symbol of Serbian hospitality and aviation excellence. Operating from its strategic home base in Belgrade, the airline seamlessly connects travelers to destinations across Europe, the Mediterranean, North America, and the Middle East. Whether flying for business or leisure, passengers can expect a journey defined by reliability, comfort, and a commitment to connecting cultures.

Operational Excellence and Fleet
Air Serbia operates a modern and versatile fleet designed to meet the diverse needs of its network. Long-haul routes are serviced by wide-body Airbus A330 aircraft, offering enhanced comfort and amenities, while the Airbus A320 family handles the core regional and European routes. For shorter regional connections, the airline utilizes efficient ATR aircraft. This strategic mix allows Air Serbia to maintain a robust schedule and high operational reliability, ensuring passengers reach their destinations safely and on time.

Key Markets and Connectivity
The airline acts as a vital bridge between East and West. Leveraging its geographical position, it facilitates convenient connections for travelers moving between the Middle East and Europe. Popular routes include connections through the main hub to major cities like Rome and key centers in the Emirates such as Abu Dhabi. This network strategy focuses on providing the shortest travel times and most convenient transfer options for international passengers.

Commitment to Service and Safety
Safety is the paramount value at Air Serbia, with the airline adhering to the strictest international safety and security standards. It is a member of the International Air Transport Association (IATA) and continuously invests in staff training and fleet maintenance. Onboard, the airline is known for its warm service, offering a "Business Class" experience with premium dining and priority services, as well as a value-focused Economy product that does not compromise on comfort.

Travelers in the United Arab Emirates can easily connect with Air Serbia for flight reservations, modifications, or general inquiries. While the airline manages its primary operations from Belgrade, passengers flying from or to Abu Dhabi have access to robust digital support channels and international customer care. For the most specific and localized assistance, checking the official website for the latest representative contact details is recommended.

Official Website

For the most current flight schedules, online check-in, and manage-my-booking features, visit the official site: www.airserbia.com

Contact Information

• Customer Service (International): +381 11 311 21 23 (Available 24/7; international calling rates may apply)
• Email Support: callcenter@airserbia.com
• Ticket Booking: Bookings can be managed via the official website or by calling the international contact center.
• Mobile App: "Air Serbia" is available for download on the App Store and Google Play, allowing you to check in and manage trips on the go.

Social Media

Stay updated with the latest news and promotions through Air Serbia's official social media channels:

• Facebook: facebook.com/airserbia
• Instagram: instagram.com/airserbia
• X (Twitter): twitter.com/airserbia
• LinkedIn: linkedin.com/company/air-serbia

Local Offices in the United Arab Emirates

Air Serbia operates flights from Abu Dhabi. While a dedicated city office may not always be open to walk-in public, assistance is typically available at the airport during operational hours.

• Airport Counters: Located at Abu Dhabi International Airport (AUH). Counters generally open 3 hours prior to scheduled departure times.

Emergency and 24/7 Support

For urgent matters, such as last-minute changes or baggage issues, the International Call Center (+381 11 311 21 23) operates 24 hours a day, 7 days a week. It is advisable to have your booking reference number and passport details ready for faster service.

Baggage Policy

Understanding the baggage allowances is essential for a smooth journey with Air Serbia. The airline offers a transparent policy designed to cater to different travel needs, ranging from light travelers on city breaks to those embarking on long-haul vacations. Policies may vary slightly depending on your specific fare class and route, so it is always recommended to check your ticket details before packing.

Carry-on Baggage Allowance

All passengers flying with Air Serbia are entitled to bring hand luggage into the cabin. The allowance depends strictly on the class of travel booked.

• Economy Class: Passengers are allowed one carry-on bag with a maximum weight of 8 kg. Additionally, one smaller personal item (such as a laptop bag, purse, or briefcase) is permitted, weighing up to 4 kg.
• Business Class: Travelers enjoy a more generous allowance of two carry-on bags, each weighing up to 8 kg, along with one personal item of up to 4 kg.

The standard dimensions for the main carry-on bag should not exceed 40 x 23 x 55 cm, including wheels and handles. The personal item must fit under the seat in front of you.

Checked Baggage Limits

Air Serbia utilizes the "Piece Concept" for checked luggage, meaning allowances are defined by the number of bags and their individual weight. Your allowance is determined by the fare family you select during booking.

• Economy Light: typically does not include a free checked baggage allowance. Bags can be purchased separately for a fee.
• Economy Standard: usually includes one piece of checked luggage weighing up to 23 kg.
• Economy Comfort: may offer enhanced allowances; generally includes at least one piece up to 23 kg, though specific promotional fares may differ.
• Business Class: includes a premium allowance of two pieces, each weighing up to 32 kg.

For passengers flying on popular routes, such as from Abu Dhabi to European destinations like Rome via the Belgrade hub, adherence to these weight limits is strictly monitored. Bags weighing more than 32 kg cannot be accepted as checked luggage due to health and safety regulations and must be shipped as cargo.

Excess Baggage Fees

If you need to bring more than your free allowance permits, Air Serbia charges excess baggage fees. These fees apply in three categories: extra pieces (bringing more bags than allowed), overweight bags (exceeding 23 kg but under 32 kg), and oversized bags (exceeding total linear dimensions of 158 cm). Purchasing excess baggage allowance online via the "My Booking" section on the website is significantly cheaper than paying at the airport counter.

Special Items

Air Serbia accommodates passengers wishing to travel with special equipment, though specific rules apply:

• Sports Equipment: Items like skis, snowboards, golf bags, and bicycles can be transported. Depending on your fare and the size of the equipment, these may count towards your free baggage allowance or incur a separate handling fee. Equipment must be properly packed to prevent damage.
• Musical Instruments: Small instruments (e.g., violins) can be carried on board as hand luggage if they fit within the dimensions. Larger instruments (e.g., cellos) may require the purchase of an extra seat, while very large items must be checked into the hold.

Restricted and Prohibited Items

For safety reasons, certain items are strictly prohibited in both carry-on and checked baggage. These include explosives, flammable liquids, compressed gases, and toxic substances. Lithium batteries and power banks must only be packed in carry-on luggage and are forbidden in checked bags. Liquids in carry-on bags must be in containers of 100 ml or less and placed in a transparent, resealable plastic bag.

Tips for Packing Efficiently

To ensure a hassle-free airport experience, consider these packing tips:

• Weigh at Home: Use a luggage scale before leaving for the airport to avoid unexpected fees.
• Label Your Bags: Attach a tag with your name, phone number, and email address to the outside and place a copy inside your checked bag.
• Keep Valuables Close: Always pack medication, travel documents, electronics, and jewelry in your carry-on luggage.
• Secure Fragile Items: If you must check fragile items, wrap them in soft clothing and place them in the center of your suitcase.

Traveling with Pets

Air Serbia recognizes that pets are cherished family members and strives to ensure their journey is as safe and comfortable as the passenger's. The airline allows the transport of dogs and cats on most of its flights, providing flexible options for travel either in the passenger cabin or in the cargo hold, depending on the size and weight of the animal.

Transport Options

In cabin (carry-on)
For smaller pets, traveling in the cabin is a convenient option that keeps your companion close by throughout the flight. This service requires prior approval and is subject to availability.

• Carrier Dimensions: The carrier must not exceed 40 cm x 30 cm x 24 cm and must fit under the seat in front of you.
• Maximum Weight: The total weight of the pet together with the carrier must not exceed 8 kg.
• Allowed Pet Types: Generally restricted to dogs and cats.
• Carrier Specifications: The bag must be leak-proof, well-ventilated, and secure to prevent escape.
• Limit per Passenger: typically, only one pet carrier is permitted per passenger.

In cargo hold (checked baggage)
Animals that exceed the weight or size limits for the cabin can be transported in the ventilated hold of the aircraft as checked baggage.

• Container Requirements: Pets must travel in a rigid, IATA-compliant crate (hard plastic or fiberglass) with a secure locking mechanism and sufficient space for the animal to stand, turn, and lie down naturally.
• Weight and Size Limits: This option is for pets exceeding 8 kg. There is an upper weight limit (often around 75 kg including the crate), above which cargo transport is required.
• Temperature Restrictions: Transport may be refused if extreme heat or cold is forecast at departure, transfer, or arrival points to ensure animal safety.
• Required Documentation: All health and transit papers must be attached to the crate.

As cargo (for large animals)
Some journeys require pets to be shipped as manifest cargo rather than checked baggage.

• When Required: Mandatory for very large animals, unaccompanied pets, or when traveling to countries with strict import regulations (e.g., flights to the UK or certain Middle Eastern destinations).
• Special Requirements: Requires a different booking process through the Air Serbia Cargo department.
• Booking Procedure: It is recommended to arrange this well in advance, possibly involving a freight forwarder.

Required Documentation

To ensure a smooth departure from Belgrade or other airports, passengers must present valid paperwork at the check-in counter.

• Veterinary Passport: A valid pet passport identifying the animal.
• Health Certificate: Issued by a licensed veterinarian, typically within a specific timeframe before travel (e.g., 10 days).
• Vaccination Records: Proof of valid anti-rabies vaccination is mandatory for almost all international travel.
• International Certificates: Additional sanitary certificates or titer tests may be required depending on the destination country's specific entry rules (e.g., entering the EU from non-EU countries).

Service Costs

Fees for pet travel are charged per direction and depend on the method of transport and the specific route.

• In-cabin fee: Charges typically range from approx. EUR 50 to EUR 100, varying by flight length.
• Cargo hold fee: Fees generally range from approx. EUR 100 to EUR 250+, depending on the size of the crate and the destination.
• Route Variation: Prices are often higher for longer international flights compared to regional hops.

Preparation Tips

Preparing your pet properly can significantly reduce travel stress for both the animal and the owner.

• Carrier Acclimatization: Let your pet get used to their crate or carrier weeks before the flight.
• Feeding: Offer a light meal about 4 hours before departure; avoid feeding right before flying to prevent nausea.
• Comfort: Place an absorbent mat or a familiar blanket inside the carrier to keep the pet dry and calm.
• Hydration: Ensure the pet is well-hydrated, and for hold travel, attach a water dish to the crate door.

Restrictions

For safety reasons, Air Serbia enforces certain restrictions on animal transport.

• Prohibited Breeds: Certain aggressive dog breeds may be banned. Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, and birds are generally not accepted in the cabin.
• Age Limits: Puppies and kittens must usually be at least 12 weeks old to travel.
• Exceptions: Service dogs (seeing-eye dogs) generally travel free of charge in the cabin, provided they meet specific training and documentation requirements.

Important: Pet travel regulations are subject to change and strict quotas apply per flight. It is strongly recommended to contact Air Serbia directly or visit their official website immediately after booking your ticket to reserve a space for your pet.

Loyalty Program Update

Air Serbia is preparing for a significant milestone in its commitment to passenger satisfaction. The airline has announced plans to launch its own independent in-house loyalty program in March 2026. This exciting development marks a strategic move to create a rewards scheme that is specifically tailored to the needs of its passengers and the carrier's expanding global network.

This upcoming transition represents a shift from the current Etihad Guest partnership toward a new, autonomous structure. Designed to offer greater value and exclusive privileges, the future program aims to enhance the travel experience for those flying frequently via the airline's home base in Belgrade. As the launch date approaches, the airline is focused on ensuring a seamless changeover for its loyal members.

Travelers are encouraged to stay informed about this evolving strategy. Detailed information regarding the transition process, new membership benefits, and the official unveiling of the scheme will be communicated through official channels. Passengers should regularly check the Air Serbia website for the most up-to-date news leading up to the March 2026 launch.

Service Classes and Onboard Experience

Air Serbia is dedicated to providing a comfortable and pleasant journey for every passenger, blending modern aviation standards with traditional Serbian hospitality. Whether flying on a short regional hop or a long-haul journey, the airline offers distinct service classes tailored to different travel needs and budgets. While the specific aircraft type determines the exact amenities, the commitment to quality service remains constant across the fleet.

Economy Class

Designed for value and comfort, Economy Class offers a relaxed environment with ergonomic seats upholstered in high-quality leather or fabric. On short and medium-haul flights, such as those within Europe or to the Middle East, passengers enjoy optimized legroom and a selection of complimentary refreshments, typically including water and snacks. For those desiring more, the Elevate Deli menu offers a variety of fresh sandwiches, savory snacks, and beverages for purchase. On long-haul intercontinental flights, travelers are treated to a full-service experience, including complimentary hot meals, beverages, and an amenity kit to ensure a restful journey.

Business Class

For passengers seeking exclusivity and superior comfort, Business Class delivers a premium travel experience from check-in to arrival. Travelers benefit from priority airport services, including dedicated check-in counters and fast-track lanes. On board short and medium-haul flights, comfort is ensured by blocking the middle seat, providing additional personal space and privacy. On long-haul routes operated by the Airbus A330, passengers can relax in fully flat beds, enjoying a restful sleep before arriving at their destination. Business Class guests also enjoy access to the flagship Premium Lounge in Belgrade.

Dining and Cuisine

Gastronomy is a highlight of the Air Serbia experience. Business Class passengers enjoy an à la carte dining service, featuring a menu inspired by Serbian and international cuisine, paired with a selection of fine wines and spirits. The "Dine on Demand" service on long-haul flights allows guests to eat whenever they choose. In Economy Class on long-haul routes, a choice of hearty meals is included in the fare. On shorter flights connecting cities like Abu Dhabi or Rome to the Belgrade hub, the focus is on the "Elevate Deli" buy-on-board concept, which features fresh, locally sourced ingredients.

Entertainment and Wi-Fi

Staying entertained is easy with Air Serbia's varied options. On long-haul flights, every seat is equipped with a personal touch-screen entertainment system offering the latest movies, TV shows, and music. On the Airbus A319 and A320 fleet used for regional and medium-haul routes, passengers can utilize Elevate Play, a free wireless streaming service. By connecting their own smartphones, tablets, or laptops to the onboard network, travelers can access a wide range of content. Wi-Fi connectivity is also available on selected aircraft, allowing passengers to stay in touch with work or family below.

Special Services

Air Serbia strives to make flying accessible and stress-free for everyone. Families traveling with children receive special attention, with priority boarding and, on longer flights, special kids' meals available upon prior request. For passengers with reduced mobility or special medical needs, the airline provides dedicated assistance, including wheelchair service and support through airport formalities. It is recommended to request these special services at least 48 hours before departure to ensure a smooth experience.

Destinations & Route Network

Air Serbia operates a strategic network centered around its hub in Belgrade, serving as a vital link between Southeast Europe, the Middle East, and beyond. The airline focuses on providing efficient connections, particularly for travelers moving between major international cities. Below is a list of the most frequent routes currently operated, highlighting the airline's key corridors.

Planning a trip with Air Serbia? Whether you are flying from Abu Dhabi to reach destinations like Rome or heading to the airline's hub in Belgrade, a few strategic moves can enhance your travel experience. To secure the most competitive fares, it is generally best to book your tickets at least 3 to 6 months in advance, especially for peak holiday seasons.

To catch the best deals and promotions, consider subscribing to the airline's newsletter or following their official social media accounts. They often release flash sales and special offers that can significantly reduce the cost of your ticket. Flexibility with your travel dates can also uncover lower prices, particularly if you fly mid-week rather than on weekends.

Streamline your airport experience by taking advantage of online check-in, which typically opens 48 hours before your scheduled departure. This allows you to confirm your details and download your boarding pass to your mobile device. If you are traveling with checked baggage, look for dedicated bag-drop counters at the airport to save time.

For added comfort, review the seat selection options early. While some fares include seat assignment, others may require a fee for choosing specific spots like extra legroom seats or window seats. Using the official mobile app is a convenient way to manage your booking, check flight status in real-time, and store your travel documents. Finally, always travel with comprehensive insurance to protect against unforeseen changes or cancellations.

History and Development

The story of Air Serbia is one of tradition, resilience, and transformation. While the brand as we know it today was launched recently, its roots run deep into the history of civil aviation. The carrier claims the heritage of Aeroput, founded in 1927, making it the successor to one of the world's oldest airlines. Following World War II, this legacy continued under the name JAT Yugoslav Airlines (later Jat Airways), which became a prominent carrier connecting Southeast Europe with the rest of the globe for decades.

A New Era Begins
A pivotal moment in the airline's history occurred in 2013, marking the start of a comprehensive revitalization. The government of Serbia entered into a strategic partnership with Etihad Airways, the national airline of the United Arab Emirates. This cooperation led to the rebranding of the former Jat Airways into Air Serbia. The transformation was not merely cosmetic; it involved a complete overhaul of the fleet, service standards, and network strategy, re-establishing Belgrade as a key aviation hub in the Balkans.

Fleet Modernization and Expansion
With the rebranding came a significant modernization of the fleet. The aging Boeing 737s were retired and replaced by a modern family of Airbus A319 and A320 aircraft, bringing improved fuel efficiency and passenger comfort. For regional routes, the airline introduced reliable ATR turboprops. A major milestone in this evolution was the acquisition of wide-body Airbus A330 aircraft, which enabled the carrier to resume long-haul operations, symbolizing a return to the global stage.

Strategic Growth and Route Launches
In June 2016, the airline achieved a historic milestone by launching a direct non-stop service between Belgrade and New York (JFK). This made it the only airline in the region to offer direct transatlantic flights to the United States at the time. The network continued to grow, strengthening ties between Serbia and major European capitals, while also maintaining vital links to the Middle East, including regular services to Abu Dhabi.

Modern Developments
Today, the airline continues to innovate and expand. In recent years, it has further broadened its long-haul network to include destinations in China and additional cities in North America, such as Chicago. The company has also focused on digital innovation and operational efficiency, solidifying its position as a regional leader. Through continuous investment in its product and crew training, the carrier honors its nearly century-long heritage while looking firmly toward the future.