Finnair

Experience the distinct charm of Nordic hospitality with Finnair, the flag carrier of Finland and a pioneer in aviation history. Renowned for offering the shorter northern route between Europe and Asia, this airline combines efficiency with a uniquely calming travel experience inspired by its home country's serene landscapes. Whether you are traveling for business or leisure, flying with Finnair means enjoying a seamless journey characterized by modern comfort, sustainable practices, and a touch of Finnish design. From its strategic hub in Northern Europe, the airline connects the world with speed and style, making it a preferred choice for savvy global travelers.

A Century of Excellence
Established in 1923 as Aero O/Y, Finnair is one of the oldest operating airlines in the world. With a rich history spanning a century, the company has evolved from a small mail carrier into a modern, global airline. Its geographic advantage allows it to offer some of the fastest routes between Europe and Asia, utilizing the curvature of the Earth to save time and fuel. For travelers from the Middle East, the airline provides convenient connections, such as the direct route from Dubai to its efficient hub in Helsinki, opening doors to the rest of Northern Europe and beyond.

Modern Fleet and Sustainability
Finnair operates a sophisticated fleet dominated by Airbus aircraft, including the state-of-the-art Airbus A350 XWB used for long-haul flights. These aircraft are celebrated for their passenger comfort, advanced air filtration systems, and reduced noise levels. The airline is also a leader in sustainability, with ambitious goals to achieve carbon neutrality. Their commitment to the environment is matched by their dedication to passenger well-being, often featuring elements like Northern Lights mood lighting and signature Marimekko textiles on board.

Safety and Recognition
Safety is the cornerstone of Finnair's operations. The airline consistently ranks among the safest in the world, maintaining an impeccable record that instills confidence in millions of passengers annually. This dedication to operational excellence has earned them numerous accolades, including repeated recognition by Skytrax as the Best Airline in Northern Europe. With a mission to offer the smoothest connections and a unique Nordic experience, Finnair continues to set high standards in the aviation industry.

Travelers in the United Arab Emirates can easily get in touch with Finnair for inquiries regarding reservations, baggage, or flight schedules. While the airline prioritizes digital channels for the fastest service, support is available through their dedicated regional website and international customer care teams. For issues related to connections via Helsinki or direct flights, using the official mobile app or online chat is often the most efficient method.

Official Website
For the most up-to-date information specific to the region, including flight status and local offers, visit the official UAE version of the website:
www.finnair.com/ae-en

Contact Information

• Customer Service (English): +358 9 818 0800 (International rates apply). This line generally operates 24 hours a day to assist global travelers.
• Chat Support: The "Chat" feature on the bottom right of the official website is highly recommended for quick assistance in the UAE.
• Ticket Booking: Bookings can be managed online or via the international customer service line.
• Email: There is no general public email for support; please use the contact forms on the website for specific claims or feedback.
• Mobile App: Finnair (Available on the Apple App Store and Google Play Store).

Social Media
Connect with the airline for news and updates through their official social media channels:

• Facebook: facebook.com/finnair
• X (Twitter): twitter.com/Finnair
• Instagram: instagram.com/finnair

Local Offices in United Arab Emirates

• Airport Desk: Finnair operates from Dubai International Airport (DXB), typically located at Terminal 1. Customer service staff are available at the check-in counters starting approximately 3 hours before scheduled departures.

24/7 Support
For urgent matters outside of flight operation hours in Dubai, travelers are encouraged to use the 24/7 international customer service line or the automated chat assistant available on the website.

Preparing for your journey with Finnair is the first step towards a seamless travel experience. Whether you are flying from Dubai to the carrier's hub in Helsinki or connecting further afield, understanding the baggage policies ensures you arrive at the airport relaxed and ready for your flight. Finnair offers various ticket types, so it is important to check your specific allowance on your ticket confirmation before you pack.

Carry-on Baggage Allowance
Finnair's carry-on policy depends on your ticket type. For most standard Economy Class tickets, you are typically allowed one piece of carry-on baggage that goes in the overhead bin (maximum dimensions 55cm x 40cm x 23cm) and one small personal item, such as a handbag or laptop bag, which must fit under the seat in front of you (40cm x 30cm x 15cm). The combined weight of these items usually must not exceed 8 kg. However, if you are traveling on a "Superlight" ticket, your allowance may be restricted to only a small underseat bag, with an option to purchase an overhead carry-on bag as an extra.

Checked Baggage Limits
Your checked baggage allowance varies by travel class and frequent flyer status. In Economy Class, the standard allowance—when included—is typically one bag weighing up to 23 kg. Business Class passengers often enjoy a more generous allowance, frequently permitting two pieces of luggage, sometimes with a higher weight limit of up to 32 kg per bag. Always verify the specific weight and quantity limits on your booking, as "Light" fares often do not include any checked baggage by default.

Excess Baggage Fees
If you plan to bring more than your free allowance permits, you can pay for extra bags or heavy items. It is highly recommended to pay for excess baggage online in advance rather than at the airport, as the fees are generally lower when prepaid. Charges are calculated based on the route and the number of extra pieces you intend to check in.

Special Items: Sports Equipment and Instruments
Finnair accommodates passengers traveling with special items, such as sports equipment or musical instruments. Items like golf bags, skiing equipment, or large musical instruments can often be counted as part of your standard checked baggage allowance if they fall within the weight and size limits. If they exceed these limits, a fixed heavy or special baggage fee will apply. For very large or fragile musical instruments, you may need to book an extra seat in the cabin.

Restricted and Prohibited Items
For safety reasons, certain items are strictly prohibited in both carry-on and checked luggage. These include explosives, flammable substances, and lithium batteries that are damaged or recalled. Spare lithium batteries and power banks must be packed in your carry-on luggage, never in the hold. Liquids in carry-on bags must follow the standard rule: containers of no more than 100ml each, packed in a single transparent, resealable plastic bag of up to 1 liter capacity.

Tips for Efficient Packing
To make your trip smoother, place all essential items, such as medication, travel documents, and valuables, in your carry-on bag. Weigh your bags at home to avoid surprises at the check-in counter. If you are connecting through Helsinki during winter, remember to pack warm layers near the top of your checked bag or keep a coat handy for your arrival.

Traveling with Pets on Finnair

Finnair understands that pets are cherished family members and strives to make their journey as safe and comfortable as the passenger's. Whether you are flying directly from Dubai or connecting through their hub in Helsinki, the airline offers clear procedures to ensure a smooth travel experience for your furry companions.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin if they can fit comfortably in a carrier under the seat in front of you. This option is ideal for animals that remain calm and quiet throughout the flight.

• Allowed Pet Types: Small cats and dogs are accepted on all flights. Please note that pet rabbits, tortoises, and hedgehogs are accepted only on flights departing from EU countries; they are typically not eligible for in-cabin travel on flights departing from Dubai or other non-EU origins.
• Carrier Dimensions: Soft carriers are recommended with maximum dimensions of 55cm x 40cm x 23cm. Hard carriers must not exceed 35cm x 30cm x 20cm.
• Maximum Weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Limit: Usually one carrier per passenger. However, two small pets of the same species can share a single carrier if the combined weight and size limits are met.

In Cargo Hold (Checked Baggage)

Larger animals that exceed the cabin weight or size limits travels in the air-conditioned cargo hold on the same flight as you. The hold is pressurized and temperature-controlled to ensure animal safety.

• Container Requirements: An IATA-compliant hard transport crate is mandatory. It must be secure, well-ventilated, and large enough for the pet to stand, turn around, and lie down naturally.
• Weight and Size Limits: The combined weight of the pet and crate must typically not exceed 50 kg (up to 75 kg allowed on certain aircraft types or routes).
• Documentation: All necessary health and ID forms must be securely attached to the crate.
• Temperature Restrictions: Travel may be restricted if weather conditions at departure or arrival airports are too hot or too cold for the animal's safety.

As Cargo

For very large animals or specific travel scenarios, pets must be transported as manifest cargo rather than checked baggage.

• When Required: If the combined weight exceeds 50 kg (or 75 kg where applicable), if the pet is traveling unaccompanied, or if the destination country requires it (e.g., certain flights to the UK or Australia).
• Booking Procedure: These transports must be arranged through Finnair Cargo or a specialized freight forwarder.
• Special Requirements: Strict handling and crate specifications apply to ensure the animal's safety during loading and unloading.

Required Documentation

To avoid delays or denied boarding, ensure you have all valid paperwork ready before you travel:

• Identification: A microchip (ISO standard) or a clearly readable tattoo (if applied before July 2011).
• Health Certificate: A veterinary health certificate issued shortly before the flight (validity requirements vary by country).
• Vaccinations: A valid rabies vaccination record (generally at least 21 days old before travel).
• Parasite Treatment: For dogs entering Finland, treatment against Echinococcus (tapeworm) administered 1-5 days before arrival is often mandatory.
• Passport: An EU Pet Passport for travel within Europe or similar official documentation for international routes.

Service Costs

Fees for transporting pets are additional to your baggage allowance and vary based on the method of travel and destination. Prices are subject to change:

• In-Cabin Fee: Approximately €60 to €120 per direction.
• Cargo Hold Fee: Approximately €120 to €600 per direction, depending on the zone and crate size.
• Note: Fees are generally higher for long-haul international flights compared to short European routes.

Preparation Tips

Preparing your pet properly can significantly reduce travel stress:

• Acclimatization: Let your pet get used to their travel carrier or crate weeks before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent airsickness; offer water right up to the flight.
• Comfort: Place an absorbent pad and a familiar blanket or toy inside the crate to soothe the animal.
• Exercise: Take your dog for a long walk before heading to the airport.

Restrictions

Certain limitations are in place to ensure safety and compliance with international regulations:

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often prohibited in the cargo hold due to respiratory risks associated with stress and air travel.
• Rodents: Rodents (defined biologically as orders including hamsters, guinea pigs, mice, and rats) are generally not accepted for travel. Note that rabbits are not classified as rodents by the airline and are accepted, but only on flights departing from the EU.
• Reptiles: Reptiles (snakes, lizards, turtles) are generally prohibited on all flights, with the specific exception of tortoises, which are allowed only in the cabin on flights starting in the EU.
• Age Limits: Puppies and kittens must usually be at least 15 weeks old to travel (due to rabies vaccination requirements).
• Exceptions: Recognized service dogs travel free of charge in the cabin on all flights, provided advance notice is given.

Important: Pet travel rules are subject to change based on aircraft type, weather, and local government regulations. We strongly recommend contacting Finnair directly or visiting their official website well in advance to confirm availability and specific requirements for your dates.

Finnair Plus Loyalty Program

Unlock a world of exclusive benefits with Finnair Plus, the airline's dedicated loyalty program designed to reward frequent travelers. Whether you are commuting between Dubai and Helsinki or exploring the wider global network, membership offers valuable perks that enhance every step of your journey.

Membership Tiers

The program is divided into five distinct tiers, with benefits increasing as you move up the levels:

• Finnair Plus Basic: The entry-level membership that starts immediately upon registration, allowing you to begin collecting Avios.
• Finnair Plus Silver: Unlocks priority check-in, an additional checked bag, and priority lane security access at participating airports.
• Finnair Plus Gold: Offers access to business class lounges, priority boarding, and complimentary seat selection.
• Finnair Plus Platinum: Provides premium benefits such as expiration-free Avios, confirmed seats, and exclusive upgrade vouchers.
• Finnair Plus Platinum Lumo: The highest tier featuring dedicated support, guaranteed seat availability, and maximum flexibility for top travelers.

Earning Avios and Points

Members can accumulate loyalty currency in various ways to reach the next tier or save for rewards:

• Flights: Earn Avios and tier points on scheduled Finnair flights and oneworld partner airlines based on ticket type and distance.
• Partners: Collect points through bookings with extensive hotel and car rental partners worldwide.
• Everyday Purchases: Earn extra Avios when shopping with recognized retail partners or using co-branded credit cards.
• Services: Accumulate points by purchasing travel extras such as additional baggage or pre-ordered meals.

Redeeming Your Rewards

Finnair Plus offers flexible options for using your hard-earned Avios:

• Award Flights: Book Classic Award flights on Finnair or partner airlines to destinations across the globe.
• Travel Class Upgrades: Use points to upgrade your economy seat to business class for superior comfort.
• Travel Extras: Pay for lounge access, extra baggage, and seat selection using Avios.
• Partner Services: Redeem points for hotel nights, car hires, and various lifestyle rewards.

Alliance Membership

As a member of a major global airline alliance, Finnair extends your benefits far beyond its own network:

• Alliance Name: oneworld
• Key Partner Airlines: American Airlines, British Airways, Qatar Airways, Cathay Pacific, Japan Airlines, and others.

How to Join

Joining Finnair Plus is simple, free, and instant:

• Register online via the official Finnair website or download the Finnair mobile app.
• Receive your digital membership card and number immediately to start earning on your very next trip.

In-Flight Experience and Service Classes

Flying with Finnair is an invitation to experience the calm and clarity of the Nordics at 30,000 feet. Whether you are departing from Dubai or connecting through the efficient hub in Helsinki, the airline offers a service philosophy grounded in simplicity, comfort, and genuine care. The cabin atmosphere is designed to soothe, featuring distinctive Nordic interiors and high-quality materials that make every journey relaxing.

Travel Classes

Business Class
Finnair’s Business Class is the airline's premier offering, designed to maximize privacy and comfort on long-haul flights. The cabin features the innovative AirLounge seat, a fixed-shell furniture design that allows passengers to move freely and find their optimal resting position without the constraints of traditional reclining mechanisms. This spacious seat converts into a fully flat bed, ensuring a restful sleep. Passengers enjoy priority services, exclusive lounge access, and amenity kits featuring designs by the iconic Finnish design house Marimekko.

Premium Economy
Located in its own dedicated cabin, Premium Economy offers a smart upgrade for travelers seeking more space and comfort. The seats provide significantly more legroom, a better recline, and a supportive headrest compared to standard Economy. Passengers in this class are treated to an enhanced dining experience with high-quality meals served on chinaware, along with a larger entertainment screen and dedicated stowage space for personal items.

Economy Class
Economy Class combines value with Finnish practicality. The ergonomically designed seats offer generous legroom and a comfortable travel environment. On long-haul routes, passengers receive a complimentary hot meal accompanied by a selection of beverages. The cabin design emphasizes light and space, helping to reduce travel fatigue.

Dining and Beverages

The culinary experience onboard is inspired by fresh, crisp Nordic flavors. Business Class passengers enjoy a flexible dining concept with bistro-style dishes and a curated selection of fine wines. In all classes, the airline is famous for its signature blueberry juice, a refreshing and beloved drink served complimentary. Special dietary requirements can be accommodated with advance notice, ensuring a suitable meal for every guest.

Entertainment and Connectivity

Every seat on long-haul flights is equipped with a personal in-flight entertainment system. The intuitive interface offers a wide library of movies, TV shows, games, and music to pass the time. For those wishing to stay connected, the modern fleet features on-board Wi-Fi. While access is complimentary for Business Class and certain frequent flyer tiers for a limited time, affordable internet packages are available for purchase in Economy to keep you online throughout the flight.

Special Services

Traveling with Children
Families are warmly welcomed on board. Infants travel safely with a dedicated seatbelt or in a bassinet (available for booking on long-haul flights). Children receive special attention, and the entertainment system includes a dedicated section with cartoons and games to keep younger travelers engaged.

Assistance Services
The airline is committed to accessible travel for everyone. Passengers with reduced mobility or disabilities can request assistance for navigating the airport and boarding the aircraft. It is recommended to request these services at least 48 hours before departure to ensure seamless support from check-in to arrival.

Destinations and Routes

Finnair facilitates seamless travel between the Middle East and Northern Europe, anchored by its efficient main hub in Helsinki. For travelers departing from the United Arab Emirates, the airline offers reliable scheduled connections that serve as a gateway to the wider Nordic region and the rest of Europe.

Securing the perfect itinerary with Finnair is the first step towards a smooth journey from the United Arab Emirates to the Nordic region and beyond. To find the most competitive fares, especially for the popular route from Dubai to Helsinki, it is generally recommended to book your tickets well in advance. Aiming to finalize your reservation 3 to 6 months before your intended travel date can often result in significant savings, particularly if you plan to fly during peak holiday seasons or the European summer.

To stay updated on the latest promotions and exclusive offers, consider subscribing to the airline's newsletter or joining the Finnair Plus loyalty program. This allows you to receive notifications about flash sales and special deals directly in your inbox. Being flexible with your travel dates can also be advantageous; flying mid-week often offers lower rates compared to weekends. Keep an eye on seasonal campaigns, as they can provide excellent opportunities to upgrade your travel class or secure extra baggage allowance at a reduced cost.

Streamline your airport experience by utilizing online check-in, which typically opens 36 hours before departure for most flights. This convenient service allows you to confirm your details, choose your seat, and obtain your boarding pass digitally, saving you valuable time at the airport. If you are traveling with baggage to drop off, you can simply head to the dedicated bag drop counters once you arrive at the terminal.

Regarding seat selection, travelers looking for specific comfort preferences—such as extra legroom or a window view—should consider selecting their seats during the booking process. While some ticket types include seat selection, others may require a fee or allow free selection only during the check-in window. Using the official Finnair mobile app is highly recommended for managing these details; the app serves as a comprehensive travel companion where you can track your flight status, access your digital boarding pass, and even purchase travel extras on the go.

Finally, ensure you have adequate travel insurance before you fly. While the airline focuses on safety and reliability, comprehensive insurance provides peace of mind by covering unforeseen circumstances such as medical emergencies or last-minute cancellations. Reviewing your policy to ensure it covers all destinations on your itinerary, including layovers, is a smart travel tip for any international journey.

History and Development

Finnair holds a distinguished place in aviation history as one of the oldest airlines in the world still in continuous operation. Founded on November 1, 1923, under the name Aero O/Y, the company began its journey with a single Junkers F 13 seaplane. Its inaugural commercial flight carried mail from Helsinki to Tallinn, Estonia, marking the beginning of Finnish commercial aviation. In these early years, the airline operated exclusively with seaplanes during the summer and ski-equipped planes in the winter, utilizing the region's archipelago and lakes before the widespread construction of land-based airports.

Post-War Expansion and the Jet Age
Following World War II, the state acquired a majority stake in the company, leading to the acquisition of Douglas DC-3 aircraft. This allowed for a significant expansion of the route network and a permanent shift to land-based operations. A major milestone occurred in 1952 when the Summer Olympics were held in Helsinki, boosting passenger traffic and international visibility. The airline entered the jet age in the 1960s with the introduction of the Sud Aviation Caravelle, and in 1968, the company officially adopted the name Finnair, a brand that had already been used in marketing to represent modern Finnish travel.

Pioneering the Asian Gateway
A defining moment in the airline's strategy emerged in the 1980s when it focused on connecting Europe and Asia via the shorter northern route. In 1983, Finnair became the first airline to fly non-stop from Western Europe to Japan. By flying over the North Pole with modified DC-10 aircraft, the airline significantly reduced flight times compared to traditional routes. This geographic advantage became the cornerstone of its operations, establishing the carrier as a preferred bridge between East and West.

Fleet Evolution
The carrier’s fleet has undergone a remarkable transformation over the century. From the early Junkers and Convair Metropolitans to the "DC" era featuring DC-8s, DC-9s, and MD-11s, the airline has consistently invested in advanced technology. In the modern era, the fleet has transitioned primarily to Airbus aircraft. The introduction of the state-of-the-art Airbus A350 XWB was a significant leap forward, offering passengers enhanced comfort and supporting the airline's commitment to fuel efficiency and reduced emissions.

Alliances and Innovation
In 1999, the airline joined the oneworld alliance, integrating its network with other major global carriers to offer seamless worldwide connectivity. Throughout the 21st century, the company has continued to innovate, focusing on digital services, sustainability, and modern cabin design. In 2023, the airline celebrated its centenary, marking 100 years of connecting the North with the world while maintaining an exceptional safety record and a reputation for Nordic excellence.