LOT Polish Airlines

As one of the world's oldest operating airlines, LOT Polish Airlines combines nearly a century of aviation heritage with a modern, forward-looking approach to travel. Based in the heart of Europe, this flag carrier serves as a vital bridge between East and West, offering passengers a distinctive blend of traditional Polish hospitality and contemporary comfort. Whether you are embarking on a transcontinental journey or a short hop across the continent, flying with LOT ensures a reliable and pleasant experience rooted in decades of expertise.

Modern Fleet and Comfort
LOT Polish Airlines prides itself on operating one of the youngest and most modern fleets in Europe. For long-haul flights, the airline utilizes the state-of-the-art Boeing 787 Dreamliner, which is designed to reduce jet lag and provide superior cabin pressure and humidity levels. On shorter European routes, passengers typically fly on efficient Embraer or Boeing 737 aircraft, ensuring a comfortable journey regardless of the distance.

Strategic Connections and Network
As a proud member of the Star Alliance, the airline offers seamless connectivity to a vast global network. Its geographic location makes it an ideal transit point for travelers flying between major business hubs. For instance, passengers can take advantage of direct routes from Dubai to the airline's main hub, allowing for easy onward travel to other key cities such as Istanbul or destinations across Western Europe and North America.

Service and Recognition
With a mission focused on hospitality and reliability, the carrier frequently garners industry recognition, often being named the "Best Airline in Eastern Europe" by Global Traveler and other publications. Their service includes complimentary meals and beverages on long-haul flights, and a dedication to safety that is reflected in their rigorous maintenance standards and experienced flight crews.

Travelers in the United Arab Emirates can easily reach LOT Polish Airlines for reservations, flight changes, or general inquiries. The airline maintains operations in Dubai, ensuring connectivity for passengers in the region. For the most accurate local contact details and support options, passengers are encouraged to consult the official website.

For up-to-date flight schedules, booking management, and self-service options, please visit:
www.lot.com

Contact Information

• Official Website: www.lot.com
• Global Contact Center (Warsaw): +48 22 577 77 55 (Available 24/7)
• Email: lot_info@lot.pl
• Mobile App: LOT Mobile App (Available on App Store and Google Play)

Social Media

Stay connected with the airline for the latest news and travel updates through their official social media channels:

• Facebook: facebook.com/PllLOT
• X (Twitter): twitter.com/LOTPLAirlines
• Instagram: instagram.com/flylot
• LinkedIn: linkedin.com/company/lot-polish-airlines

Local Presence in United Arab Emirates

Dubai International Airport (DXB)
LOT Polish Airlines operates at the airport to assist passengers with check-in procedures and immediate travel concerns before their flights.
Location: Dubai International Airport, Dubai, United Arab Emirates.

24/7 Support

If you require immediate assistance, the Global Contact Center is available 24 hours a day at +48 22 577 77 55. This service ensures that passengers can receive support regarding their journey at any time, regardless of their location.

Understanding the baggage policy of LOT Polish Airlines is essential for a smooth journey, whether you are traveling for business or leisure. The airline offers generous allowances designed to accommodate different travel needs, ranging from light city breaks to extended international vacations. Passengers flying from Dubai or connecting through the hub in Warsaw can expect clear guidelines on what they can bring on board and check into the hold.

Carry-on Baggage Allowance

For cabin luggage, passengers are generally permitted to bring one main carry-on bag and one smaller personal item, such as a laptop bag or handbag. The standard carry-on must fit within the dimensions of 55 x 40 x 23 cm to ensure it fits in the overhead bins.

• Economy Class: Typically allows 1 piece up to 8 kg.
• Premium Economy: On intercontinental flights, passengers are often allowed 2 pieces with a combined weight of up to 12 kg.
• Business Class: Travelers usually enjoy an allowance of 2 pieces, each weighing up to 9 kg.

In addition to the main carry-on, a small personal item (max 2 kg, 40 x 35 x 12 cm) is allowed free of charge across all classes.

Checked Baggage Limits

Checked baggage allowances vary significantly depending on your travel class and destination. It is always advisable to check your specific ticket conditions, especially for "Saver" fares which may not include a checked bag.

• Economy Class: Standard fares usually include 1 bag weighing up to 23 kg.
• Premium Economy: Passengers typically receive a higher allowance, often 2 bags at 23 kg each.
• Business Class: Designed for maximum comfort, this class generally allows for 3 bags, each weighing up to 32 kg on long-haul flights.

Excess and Special Baggage

If you need to transport more than the standard allowance, excess baggage fees will apply. These can be paid in advance online for a discount or at the airport. For those traveling with special items like sports equipment (skis, snowboards, golf bags) or musical instruments, LOT Polish Airlines has specific provisions. Often, sports equipment can be carried as part of your free baggage allowance if it falls within the weight limits, but it is recommended to notify the airline in advance to ensure space availability.

Restricted and Prohibited Items

Safety is the top priority. Passengers are strictly prohibited from packing dangerous goods such as explosives, compressed gases, flammable liquids, and corrosive materials in either checked or carry-on luggage. Lithium batteries and electronic cigarettes must be packed in carry-on baggage only. Liquids in the cabin are restricted to containers of 100 ml or less, placed in a single transparent, re-sealable plastic bag.

Tips for Packing Efficiently

To avoid unexpected fees or delays, weigh your bags at home before heading to the airport. Use a soft tape measure to check dimensions, including wheels and handles. If you are connecting to other cities like Istanbul, ensure your baggage is checked through to your final destination. Placing a tag with your contact details inside and outside your luggage is also a smart precaution in case of mishandling.

Traveling with your four-legged companion on LOT Polish Airlines is designed to be a safe and comfortable experience. Whether you are flying from Dubai to their main hub in Warsaw or connecting to other destinations, the airline offers specific services for cats, dogs, and service animals. It is essential to book your pet's travel well in advance as there is a limit on the number of animals allowed on each flight.

Transport Options

In Cabin (Carry-on)

Small cats and dogs are welcome in the passenger cabin if they meet specific weight and size requirements. This ensures the safety and comfort of both the pet and other passengers.

• Carrier dimensions: The container must not exceed 55 x 40 x 20 cm.
• Maximum weight: The total weight of the pet including the carrier must not exceed 8 kg.
• Allowed pet types: Generally restricted to cats and dogs.
• Carrier type: The animal must be kept in a soft-sided bag or a suitable kennel that fits under the seat in front of you.
• Limit: Usually one pet per passenger is allowed, and the pet must remain in the carrier throughout the flight.

In Cargo Hold (Checked Baggage)

Pets that exceed the weight or size limits for the cabin can travel in the ventilated baggage hold. This environment is temperature-controlled to ensure the animal's well-being.

• Container requirements: Animals must travel in an IATA-compliant hard-shell crate (fiberglass or hard plastic) with proper ventilation and a secure locking mechanism.
• Comfort: The crate must be large enough for the animal to stand up, turn around, and lie down comfortably.
• Water and Food: Empty containers for food and water must be attached to the crate.
• Restrictions: Soft bags are not permitted in the hold.

As Cargo

For very large animals, unaccompanied pets, or travel to countries with strict import regulations, transporting your pet as cargo is necessary.

• When required: If the animal and crate combined weigh heavily (often over 40-50 kg) or for specific commercial shipments.
• Procedure: These arrangements are handled through LOT Cargo services rather than standard passenger reservations.
• Documentation: Additional freight documentation and earlier check-in times typically apply.

Required Documentation

To ensure a smooth journey, you must present valid documents at the airport. Requirements vary depending on your destination.

• Veterinary Passport: A current pet passport or official veterinary health certificate.
• Microchip: The animal must be identified with a microchip transponder.
• Vaccinations: Proof of valid anti-rabies vaccination is mandatory for most international travel.
• Health Certificate: A clinical examination certificate issued by a vet shortly before travel (timeline varies by destination).
• International Certificates: Specific import permits or tapeworm treatment records if traveling to certain countries.

Service Costs

Fees for transporting pets are charged per flight segment and vary based on the weight of the animal and the route.

• In-cabin fee: Generally ranges from approximately 50 EUR to 100 EUR per flight, depending on the zone.
• Cargo hold fee: typically higher, ranging from approximately 100 EUR to several hundred EUR depending on the size of the crate and total weight.
• Note: Service animals (guide dogs) typically travel free of charge when certified.

Preparation Tips

Proper preparation can significantly reduce stress for your pet during air travel.

• Carrier familiarization: Let your pet spend time in their travel crate weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding right before flying to prevent nausea.
• Hydration: Ensure your pet is well-hydrated but limit water intake right before boarding.
• Burn energy: Take your dog for a long walk before heading to the airport.
• Labels: Mark the carrier clearly with your name, contact details, and "Live Animal" stickers.

Restrictions

Certain restrictions apply to ensure safety and compliance with international aviation rules.

• Brachycephalic breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from traveling in the hold due to respiratory risks.
• Prohibited animals: Rodents, reptiles, and aggressive dog breeds are typically not allowed.
• Age limit: Kittens and puppies usually must be at least 3 months old to travel.
• Exceptions: Certified assistance dogs are exempt from weight limits and carrier requirements in the cabin.

Important: Travel regulations and fees are subject to change. We strongly recommend contacting LOT Polish Airlines directly or checking their official website to confirm specific requirements for your route and pet type before booking your ticket.

LOT Polish Airlines participates in Miles & More, widely recognized as Europe's leading frequent flyer program. This comprehensive scheme allows passengers to earn valuable miles on every journey, which can be exchanged for exclusive privileges and travel rewards. Whether you are flying for business or leisure, the program is designed to enhance your travel experience from the moment you book your ticket.

Membership Levels and Benefits
The program features distinct status levels, each offering increasing rewards for frequent travelers:

• Member (Blue): The entry-level tier that allows you to start accumulating miles immediately upon registration.
• Frequent Traveller (Silver): Grants benefits such as Business Class check-in and increased baggage allowances.
• Senator (Gold): Offers access to airport lounges, priority boarding, and a booking guarantee.
• HON Circle (Black): The highest tier providing exclusive privileges like limousine services and first-class terminal access.

Ways to Earn Miles
Accumulating miles is straightforward and goes beyond just flying:

• Flights: Earn miles on every scheduled flight with LOT and other Star Alliance members.
• Partner Services: Collect points when booking stays with partner hotels or renting cars.
• Everyday Purchases: Use co-branded credit cards to earn miles on daily shopping and expenses.
• Shopping: Earn rewards by purchasing goods through associated retail partners and online stores.

Redeeming Your Miles
Your accumulated miles open the door to a variety of flexible rewards:

• Award Flights: Book tickets to destinations like Warsaw or Istanbul using your miles.
• Upgrades: Use miles to move from Economy to Business Class for a more comfortable journey.
• Travel Extras: Pay for taxes, fees, or extra baggage with your accumulated points.
• Merchandise: Exchange miles for high-quality products, electronics, and accessories from the WorldShop.

Star Alliance Membership
Membership in the Star Alliance significantly expands the reach and utility of your loyalty benefits:

• Global Reach: Earn and redeem miles across a network of over 25 member airlines.
• Key Partners: Enjoy seamless benefits with carriers like Lufthansa, United Airlines, and Singapore Airlines.
• Lounge Access: Gold status members enjoy access to over 1,000 lounges worldwide.

How to Join
Joining Miles & More is free and simple. Travelers can register online via the official website or the mobile app before their next trip from Dubai. Once registered, you will receive a digital service card immediately, allowing you to start earning miles on your very next flight.

Experience a journey defined by traditional hospitality and modern comfort when flying with LOT Polish Airlines. Whether you are departing from Dubai for a direct flight to the hub in Warsaw or connecting to other destinations like Istanbul, the airline offers a range of service classes tailored to meet diverse travel needs and preferences.

Service Classes
The airline provides three distinct cabin classes on its long-haul fleet, particularly on the flagship Boeing 787 Dreamliner aircraft, ensuring a suitable option for every traveler:

• LOT Business Class: Designed for maximum relaxation and privacy, this premium class features seats that recline into fully flat beds (on Dreamliner aircraft). Passengers enjoy exclusive privileges such as priority check-in, fast-track security, and access to airport business lounges. The experience is complemented by personalized service and top-tier amenities.
• LOT Premium Economy: Bridging the gap between Business and Economy, this class offers a separate cabin with wider seats, adjustable footrests, and significantly more legroom. Travelers benefit from priority boarding and an elevated level of service, making it an excellent choice for those seeking extra comfort at a reasonable price.
• LOT Economy Class: Offering great value, the Economy cabin is equipped with ergonomic seats featuring adjustable headrests. On long-haul journeys, passengers are provided with blankets and pillows to ensure a comfortable flight, along with friendly and attentive service from the crew.

In-Flight Entertainment
To make the time fly, long-haul aircraft are equipped with individual in-flight entertainment systems at every seat. The system offers a wide selection of the latest Hollywood movies, TV series, music albums, and games to keep passengers of all ages entertained. USB ports and power outlets are generally available, allowing travelers to keep their personal devices charged throughout the flight.

Dining and Beverages
Culinary excellence is a hallmark of the airline's service, with menus often inspired by Polish traditions:

• Business Class: Enjoy an exquisite restaurant-style dining experience with meals served on porcelain tableware, accompanied by a wide selection of wines and non-alcoholic beverages.
• Premium Economy: Passengers are served a three-course meal on porcelain dishes, offering a taste of luxury.
• Economy Class: A hot meal and complimentary drinks are provided on long-haul flights. On shorter European routes, a complimentary snack and water are offered, with an additional "Sky Bar" menu available for purchase.

Special Services
LOT Polish Airlines is committed to ensuring a safe and comfortable journey for everyone. Families traveling with children can request special meals in advance and are often eligible for priority boarding. For passengers with reduced mobility or other special needs, comprehensive assistance is available from the airport check-in desk to the aircraft seat. It is highly recommended to request these services at least 48 hours before departure to guarantee availability.

LOT Polish Airlines offers a streamlined network of routes from the United Arab Emirates, providing travelers with efficient connections to Europe and beyond. Operating primarily from Dubai, the airline links passengers to its central hub in Warsaw as well as other key international destinations, ensuring a seamless travel experience.

Planning your journey with LOT Polish Airlines can be seamless with a few strategic tips. To secure the most competitive fares for flights from Dubai, it is generally recommended to book your tickets at least several weeks in advance. Flexible travelers often find better deals by looking for mid-week departures rather than flying on weekends. Additionally, subscribing to the airline's newsletter ensures you are the first to know about special promotions and seasonal sales.

Streamline your airport experience by taking advantage of online check-in, which typically opens 36 hours before departure. This service is available via the website or the mobile app and allows you to select your seat and generate a mobile boarding pass. For routes to major hubs like Warsaw or connecting flights to Istanbul, checking in early increases your chances of securing seats together if you are traveling in a group.

Regarding seat selection, passengers looking for extra comfort or specific locations in the cabin should consider reserving seats during the initial booking process for a fee. If you prefer not to pay extra, log in as soon as online check-in opens to choose from the best available complimentary spots. Downloading the LOT mobile app is also highly advisable; it serves as a convenient travel companion for managing bookings, tracking flight status, and keeping digital documents handy.

Finally, always consider purchasing travel insurance when booking your trip. Comprehensive coverage provides essential protection against unforeseen circumstances, such as medical emergencies or baggage delays, allowing you to travel with complete peace of mind.

Founding and Early Years
The story of LOT Polish Airlines began on January 1, 1929, making it one of the oldest continuously operating airlines in the world. The company was formed by the Polish government through the merger of several private aviation enterprises, including Aerolot and Aero. From its very inception, the airline established its main base in Warsaw, a hub that remains the heart of its operations today. In the following year, the carrier officially joined the International Air Transport Association (IATA), adopting the call sign "LO" and featuring the iconic crane logo designed by visual artist Tadeusz Gronowski, which is still recognized globally.

Fleet Evolution and Modernization
Throughout its history, the airline has seen a dramatic transformation in its fleet. In the early decades, operations relied on Junkers and Fokker aircraft, followed by a period utilizing Soviet-manufactured models such as the Ilyushin and Tupolev during the mid-20th century. A significant turning point occurred in 1989, when the carrier began replacing its older fleet with modern Western aircraft. This modernization drive culminated in a historic milestone in 2012, when the airline became the first European carrier to operate the Boeing 787 Dreamliner, setting a new standard for passenger comfort and efficiency on long-haul routes.

Strategic Expansion and Alliances
The airline consistently expanded its horizons beyond Europe. In 1972, it launched its first trans-Atlantic charter flights, followed shortly by scheduled services to North America, connecting Poland with a vast Polish diaspora. A major strategic development took place in 2003 when the carrier joined the Star Alliance, the world's largest airline alliance. This partnership significantly broadened its global reach, allowing for seamless connections and shared benefits for passengers traveling across the globe.

Network Growth and Innovation
In recent years, the carrier has focused on strengthening its position as a key transit point between East and West. The route network has grown to include essential business and leisure destinations in Asia and the Middle East. Notable modern additions include direct services to Dubai, catering to the growing demand for travel between Central Europe and the Arabian Peninsula. The airline also maintains strong regional connections to cities like Istanbul, ensuring comprehensive coverage for travelers.

A Legacy of Resilience
Over nearly a century, the airline has navigated numerous historical challenges to emerge as a modern, profitable, and passenger-focused carrier. Today, it continues to innovate with digital solutions and fleet upgrades, maintaining its reputation as a reliable flag carrier while honoring the rich aviation heritage that started in the late 1920s.