All Nippon Airways

Experience the epitome of Japanese hospitality with All Nippon Airways (ANA), the largest airline in Japan and a carrier renowned globally for its exceptional service standards. Often celebrated for its philosophy of "Omotenashi," which translates to wholehearted hospitality, ANA transforms the journey into a seamless blend of comfort, punctuality, and cultural immersion. Whether you are traveling for business or leisure, stepping onto an ANA flight feels like arriving in Japan before you even leave the ground. With a sophisticated fleet and a network connecting major global cities, this airline consistently ranks among the world's best for its dedication to passenger satisfaction.

Founded in 1952 as a humble helicopter operator, All Nippon Airways has grown into a premier international aviation group. Throughout its history, the airline has been a pioneer in the industry, notably being the launch customer for the Boeing 787 Dreamliner. Today, as a key member of the Star Alliance network, ANA offers extensive connectivity, linking travelers to destinations across Asia, Europe, and North America. Their commitment to excellence is frequently recognized by industry experts, having received the prestigious 5-Star rating from SKYTRAX for multiple consecutive years.

Safety and service are the cornerstones of the ANA experience. The airline maintains a modern and fuel-efficient fleet, ensuring a safe and environmentally conscious journey. Onboard, passengers can expect award-winning dining options that feature both authentic Japanese cuisine and international dishes, prepared by master chefs. With widely spaced seating, generous baggage allowances, and a focus on punctuality, All Nippon Airways continues to set the benchmark for premium air travel.

Connecting with All Nippon Airways in the UAE

Travelers in the United Arab Emirates can easily manage their journey with All Nippon Airways (ANA) through the airline's comprehensive digital channels. Whether you are planning a trip from Dubai or Abu Dhabi, support is available for reservations, ticket changes, and general inquiries. For the most accurate and specific assistance, passengers are encouraged to utilize the official online platforms which provide access to global support networks.

Official Website

For real-time flight status, online check-in, and the latest travel guidelines, the official website is the primary resource. It offers English language support and allows passengers to handle most travel needs directly.

• Official Website: www.ana.co.jp

Customer Support Options

If you require personal assistance, ANA provides various methods to get in touch with their service teams. While specific local contact details may vary, up-to-date phone numbers and office locations for the region can be found directly on the "Contact Us" section of the airline's website.

• Online Inquiries: Use the contact forms available on the official website for non-urgent matters.
• Mobile App: The "ANA" app is available for download, offering convenient management of your booking on the go.
• Global Support: International customer service centers operate 24/7 to assist passengers with urgent requests outside of local business hours. Contact details for these centers are listed on the official website.

Social Media

Stay connected and receive the latest updates, news, and promotional offers by following ANA on their official global social media accounts.

• Facebook: All Nippon Airways
• X (Twitter): @FlyANA_official
• Instagram: @allnipponairways

Baggage Guidelines for a Smooth Journey

Preparing for your trip with All Nippon Airways (ANA) is designed to be as stress-free as the flight itself. The airline offers generous baggage allowances that reflect its commitment to passenger comfort and "Omotenashi" hospitality. Whether you are flying out of Abu Dhabi or connecting through the airline's hub in Tokyo, understanding the specific rules for your ticket class will ensure a seamless check-in experience.

Carry-on Baggage

All passengers traveling on international flights are entitled to bring carry-on items into the cabin. ANA typically allows one standard carry-on bag and one personal item, such as a handbag, laptop bag, or camera case. The total combined weight of both items must not exceed 10kg (22 lbs). To ensure safety and comfort for everyone on board, the standard bag must fit within specific dimensions (usually 55cm x 40cm x 25cm) to stow easily in the overhead compartment.

Checked Baggage Allowance

All Nippon Airways provides one of the most generous free baggage allowances in the industry, though limits depend on your class of service and destination. For most international routes:

• Economy & Premium Economy: Passengers can generally check in 2 bags, weighing up to 23kg (50 lbs) each.
• Business Class: Travelers usually enjoy an increased allowance of 2 bags, weighing up to 32kg (70 lbs) each.
• First Class: The allowance typically extends to 3 bags, weighing up to 32kg (70 lbs) each.

Since specific rules can vary based on ticket type and frequent flyer status, it is always recommended to check the exact allowance printed on your e-ticket confirmation.

Excess Baggage and Fees

If your luggage exceeds the number of pieces, weight, or size limits included in your fare, excess baggage fees will apply. These charges vary depending on the route—for example, a flight to Cairo may have different rates compared to a transpacific journey. Passengers can often pay for additional baggage in advance through the ANA website, which may offer savings compared to paying at the airport counter.

Special Items

ANA understands that travel often involves more than just clothes. The airline accommodates various special items:

• Sports Equipment: Items like golf bags, skis, and snowboards can often be checked in as part of your free baggage allowance, provided they do not exceed specific weight and size restrictions.
• Musical Instruments: Small instruments can be brought on board as carry-on if they fit within the dimensions. Larger instruments may require purchasing an extra seat or checking them in as fragile baggage.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked luggage. These include explosives, flammable liquids, and compressed gases. Lithium batteries and electronic cigarettes must be packed in your carry-on baggage only and cannot be checked in. Additionally, liquid restrictions apply to carry-on bags for international flights, requiring containers of 100ml or less to be placed in a single transparent, resealable plastic bag.

Tips for Packing Efficiently

To maximize your allowance and ensure a hassle-free journey, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises at the check-in counter.
• Label Everything: Attach a durable luggage tag with your name, phone number, and email address to every bag. Placing a copy of your contact details inside the bag is also a smart backup.
• Keep Essentials Close: Always pack valuable items, travel documents, and medication in your carry-on bag.
• Check Connection Rules: If your itinerary involves transferring to another airline, verify their baggage policies as they may differ from ANA's rules.

Traveling with Pets on All Nippon Airways

All Nippon Airways (ANA) recognizes that pets are important family members and is dedicated to ensuring their safety during travel. However, the airline maintains strict policies regarding animal transport to ensure the comfort and safety of all passengers. It is crucial for travelers to understand that, unlike some other carriers, ANA does not allow pets to travel in the passenger cabin on either domestic or international flights. Whether you are flying locally within Japan or connecting to major international destinations like Tokyo or Abu Dhabi, your pet will travel in the cargo section of the aircraft.

Cabin Policy: Service Dogs Only

The only exception to the "no pets in cabin" rule is for registered assistance dogs, such as guide dogs, hearing dogs, and mobility assistance dogs. These animals are permitted to accompany passengers with disabilities in the cabin free of charge. Passengers traveling with service dogs must notify the airline in advance and provide all necessary certification and documentation to ensure a smooth boarding process.

Transport as Checked Baggage (Cargo Hold)

For all other pets, including small dogs, cats, and small birds, travel takes place in the air-conditioned cargo hold located beneath the passenger cabin. This area is pressurized and temperature-controlled to maintain a safe environment similar to the cabin.

• Container Requirements: Pets must be housed in a rigid, IATA-compliant crate (plastic or metal) that is leak-proof and provides adequate ventilation. Soft-sided carriers are not accepted.
• Comfort and Space: The container must be large enough for the animal to stand up, turn around, and lie down naturally.
• Safety Security: The door must be lockable and secure to prevent accidental opening during flight. Wheels on crates must be removed or rendered inoperable.
• Water and Food: A water container and food dish must be firmly attached to the inside of the crate, accessible from the outside for refilling if necessary.

Documentation and Health Requirements

International travel with animals requires extensive preparation and paperwork. This is particularly important when entering Japan, which has strict quarantine regulations.

• Health Certificate: A valid health certificate issued by a licensed veterinarian is required, typically dated within 10 days of travel.
• Vaccination Records: Proof of valid rabies vaccination and other standard inoculations appropriate for the destination.
• Import/Export Permits: Depending on the route, specifically for flights to or from Tokyo, you may need to submit advance notification to animal quarantine services (such as NACCS in Japan).
• Microchip: For many international routes, a microchip is mandatory for identification purposes.

Restrictions and Prohibited Breeds

To ensure the health and well-being of animals, All Nippon Airways enforces specific restrictions based on breed and environmental conditions.

• Snub-nosed Breeds: Brachycephalic (short-nosed) dogs, such as Bulldogs, Pugs, Shih Tzus, and Boxers, are highly sensitive to changes in temperature and air pressure. Consequently, ANA often restricts or completely bans these breeds from checked baggage during the summer months (typically May through October) or year-round on certain international routes to prevent respiratory distress.
• Temperature Restrictions: If the temperature at the departure or arrival airport is forecasted to be too high or too low, the airline reserves the right to refuse transport for the animal's safety.
• Prohibited Animals: Reptiles, fish, insects, and other exotic species are generally not accepted as checked baggage.

Service Fees

Transporting a pet in the cargo hold incurs a separate fee, which is not included in the passenger's free baggage allowance. Costs vary significantly depending on the route (e.g., a flight to Cairo versus a domestic route) and the size of the animal crate. Fees are typically collected at the airport check-in counter in the local currency. Passengers are advised to contact ANA directly to confirm the exact current rates for their specific itinerary.

Preparation Tips

To minimize stress for your pet, allow them to become familiar with their travel crate weeks before the flight. Place a familiar blanket or absorbent mat inside, but avoid placing toys or loose items that could cause injury. Feeding should be done 4 to 6 hours before departure to prevent motion sickness, but water should be available until check-in. Consult your veterinarian regarding sedation; it is generally discouraged due to health risks at high altitudes.

Unlock Rewards with ANA Mileage Club

Enhance your travel experience by joining the ANA Mileage Club (AMC), the official loyalty program of All Nippon Airways. Designed to reward frequent flyers with exceptional benefits, the program embodies the airline's spirit of "Omotenashi" hospitality, extending service beyond the cabin. Members can earn and redeem miles across a vast global network, making every journey to Tokyo and beyond more rewarding.

Membership Tiers and Benefits

The program features distinct status levels, each offering increasing privileges to ensure a comfortable and seamless journey.

• ANA Mileage Club Member: The entry-level status allowing you to earn miles and SKY COINS immediately upon joining.
• Bronze Service: Frequent flyers enjoy bonus flight miles, access to Premium Economy check-in, and early seat reservations.
• Platinum Service: Unlocks Star Alliance Gold status, providing lounge access, priority baggage delivery, and dedicated security lines.
• Diamond Service: The exclusive top tier offering access to the ANA SUITE LOUNGE, the highest bonus mile rates, and concierge services.

Earning Miles

Accumulating miles is straightforward, with numerous opportunities available both in the air and on the ground.

• Flight Miles: Earn miles based on distance and fare class when flying with ANA and its partner airlines.
• Partner Airlines: Collect miles on eligible flights across the extensive Star Alliance network.
• Everyday Services: Accrue points through hotel stays, car rentals, and banking with financial partners.
• Shopping: Use the ANA Card or shop at participating retailers to boost your mileage balance daily.

Redeeming Miles

Your earned miles can be exchanged for a variety of valuable rewards tailored to your travel needs.

• Award Tickets: Redeem miles for domestic and international flights on ANA and partner carriers.
• Cabin Upgrades: Use your balance to upgrade your seat from Economy to Premium Economy, Business, or First Class.
• ANA SKY COINS: Convert miles into digital currency to pay for flight tickets and travel packages.
• Partner Rewards: Exchange miles for hotel vouchers, car rental coupons, and other lifestyle products.

Alliance Membership

As a key member of Star Alliance, All Nippon Airways connects you to the world's largest global airline network.

• Global Reach: Enjoy recognition and benefits across more than 25 member airlines worldwide.
• Key Partners: Experience seamless travel with major carriers like United Airlines, Lufthansa, and Singapore Airlines.

How to Join

Becoming a member is simple and free. Travelers can register online via the official ANA website or download the mobile app to receive a digital membership card instantly.

Experience the Art of Travel with ANA

Flying with All Nippon Airways (NH) is more than just a transit experience; it is an immersion into Japanese culture and hospitality. The airline is renowned for its "Omotenashi" service philosophy, ensuring that every passenger feels valued and cared for. Whether you are traveling on a long-haul journey to Tokyo or a regional flight, ANA combines state-of-the-art comfort with meticulous attention to detail.

Cabin Classes

ANA offers distinct travel classes designed to meet the varied needs of its passengers, from luxurious private suites to comfortable and spacious economy seating.

First Class is the pinnacle of luxury, often featuring "The Suite" on select aircraft. Inspired by modern Japanese hotels, these enclosed private spaces offer unmatched privacy. Passengers can relax on a seat that transforms into a fully flat bed, enjoy a large 43-inch 4K monitor, and indulge in sophisticated dining. With dedicated storage for jackets and shoes, the experience feels like a private sanctuary in the sky.

Business Class is a favorite among corporate travelers and holidaymakers alike, particularly for the revolutionary "The Room" seats available on specific routes. These wide seats offer direct aisle access and doors for privacy, allowing passengers to work or rest in peace. The seats convert into fully flat beds, ensuring a restful sleep before arriving at your destination. Amenities such as high-quality bedding and noise-canceling headphones are standard.

Premium Economy offers a distinct upgrade from standard economy, featuring wider seats with generous legroom and leg rests. Passengers in this cabin enjoy priority baggage handling, enhanced meal choices, and access to airline lounges in some airports before departure. It is an ideal choice for travelers seeking extra comfort without the price tag of Business Class.

Economy Class on ANA is frequently rated among the best in the world. The seats are designed with a slim profile to maximize legroom, offering a comfortable pitch of approximately 34 inches on many international aircraft. Features such as a footrest, universal power ports, and a USB port at every seat ensure that even long journeys remain comfortable.

In-Flight Dining

Dining onboard All Nippon Airways is a culinary journey. The airline collaborates with "The Connoisseurs," a team of renowned chefs and beverage specialists, to curate exquisite menus.

• Japanese Cuisine: Passengers can savor authentic flavors, including traditional Kaiseki courses in premium cabins and hearty Japanese favorites in Economy.
• International Options: A variety of Western dishes are available, prepared with fresh, seasonal ingredients.
• Beverages: The drinks menu includes a selection of fine wines, signature kabosu (Japanese citrus) juice, and premium Sake.
• Special Meals: ANA provides a wide range of special meals to cater to dietary, religious, and medical requirements. These must be requested in advance through the website or customer service.

Entertainment and Connectivity

Boredom is not an option with the ANA Sky Channel. Passengers in all classes have access to personal touch-screen monitors loaded with the latest Hollywood blockbusters, Japanese movies, music, and games. On newer aircraft, 4K monitors provide a cinema-quality viewing experience. For those who wish to stay connected, in-flight Wi-Fi is available on most international flights for a fee, allowing you to check emails or browse social media.

Special Services

ANA is committed to making travel accessible and convenient for everyone.

• Traveling with Children: Families are welcomed with special amenities, including toys and baby meals. Bassinets are available for infants but must be reserved in advance.
• Assistance for Disabled Passengers: The airline offers comprehensive support for passengers with reduced mobility, including wheelchair assistance at the airport and onboard.
• Medical Support: For passengers with medical conditions, ANA provides consultation services to ensure safe travel.

Whether you are flying from Abu Dhabi or connecting to other global destinations like Cairo, All Nippon Airways ensures that every aspect of your journey is handled with care, precision, and genuine hospitality.

Destinations

All Nippon Airways operates an extensive global network, connecting major cities across Asia, Europe, and North America through its primary hub in Tokyo. By strategically linking international destinations, the airline ensures seamless travel experiences for passengers worldwide. The following table outlines the specific flight route currently available within the region.

Booking your flight with All Nippon Airways ensures a journey marked by renowned Japanese hospitality and efficiency. As the country's largest airline, it connects travelers through its main hub in Tokyo to destinations across the globe. If you are departing from Abu Dhabi, planning ahead can help you secure the best possible travel experience.

To find the most competitive fares, it is generally recommended to book your tickets several months in advance. Flexibility with your travel dates can often uncover lower prices. Be sure to check the airline's official website regularly for special deals and promotions. Signing up for their newsletter is an excellent way to receive alerts about discounts on various routes, such as flights to Cairo.

Streamline your airport experience by taking advantage of online check-in, which usually becomes available 24 hours before your scheduled departure. This service allows you to confirm your presence and obtain your boarding pass digitally, saving you valuable time at the terminal. During this process, you can often finalize your seat selection to ensure you are seated according to your preference.

For the most comfortable journey, consider selecting your seat as early as possible via the "Manage Booking" section on the website. While some fare classes offer free seat selection, others may charge a fee for preferred zones with extra legroom. Downloading the official mobile app is highly recommended; it puts travel management at your fingertips, offering features like mobile boarding passes, real-time flight status notifications, and easy access to your mileage account.

Finally, always consider purchasing comprehensive travel insurance when booking your trip. This provides essential coverage for unexpected events, medical emergencies, or luggage issues, ensuring you can travel with complete peace of mind.

History and Development

The story of All Nippon Airways (ANA) is a testament to resilience and vision, tracing its roots back to the post-war recovery period of Japan. Established in 1952 as the Japan Helicopter & Aeroplane Transports Co., Ltd., the company began operations with just two helicopters. This humble beginning marked the birth of what would eventually become Japan's largest airline. In the early years, the focus was primarily on cargo transport and domestic charter flights, laying the groundwork for a network that would one day span the globe.

A defining moment occurred in 1958 when the company merged with Far Eastern Airlines. This strategic union led to the adoption of the name All Nippon Airways, signaling a new era of ambition. Throughout the 1960s and 1970s, ANA rapidly expanded its domestic footprint, connecting key cities across the Japanese archipelago. During this "Jet Age," the airline modernized its fleet with aircraft like the Boeing 727 and Boeing 737, firmly establishing itself as the backbone of domestic travel within Japan.

While ANA had built a formidable domestic network, its eyes were set on the international horizon. In 1986, the airline launched its first scheduled international service from Tokyo to Guam. This was quickly followed by routes to major global hubs, including Los Angeles and Washington, D.C. The rapid international expansion transformed ANA from a domestic carrier into a major player in global aviation, renowned for bringing Japanese hospitality to the world stage.

Innovation in fleet management has always been a hallmark of the airline's strategy. ANA made aviation history as the launch customer for the revolutionary Boeing 787 Dreamliner. The introduction of this composite-material aircraft in 2011 allowed for greater fuel efficiency and passenger comfort, enabling the airline to open new long-haul routes that were previously economically unviable. This commitment to operating a modern, advanced fleet continues to define its operational philosophy today.

In 1999, ANA solidified its global standing by joining the Star Alliance, the world's largest airline partnership. This membership significantly broadened its reach, allowing passengers to connect seamlessly to over 1,000 destinations worldwide. In recent years, the airline has continued to innovate, introducing cutting-edge cabin products like "The Suite" and "The Room" on its Boeing 777 fleet, setting new standards for privacy and luxury in the sky. From its origins with two helicopters to its status as a 5-Star airline, ANA's journey reflects a relentless pursuit of excellence.