EVA Airways

EVA Airways has established itself as a leading international carrier, celebrated for its unwavering commitment to safety and its distinctively warm, attentive service. Based in the vibrant heart of East Asia, this airline connects travelers to major global hubs with a fleet known for its modernity and comfort. From its award-winning cabin classes to its reputation for punctuality, EVA Air transforms long-haul travel into a relaxing and seamless experience.

A Legacy of Excellence and Safety
Founded in 1989 by the Evergreen Group, EVA Airways was Taiwan's first privately owned international airline. Since its inaugural flight, the company has adhered to a philosophy of "Safety without compromise," earning it a spot among the world's safest airlines. Consistently ranked high by JACDEC and AirlineRatings.com, EVA Air is renowned for having no hull-loss accidents or fatalities since its founding, making it a top choice for safety-conscious travelers.

Award-Winning Service and Comfort
EVA Airways is one of the select few carriers globally to hold the prestigious 5-Star Airline certification from SKYTRAX. The airline is celebrated for its exceptional cabin service, comfortable seating, and culinary offerings. Passengers can enjoy the latest in aviation technology aboard their modern fleet, which includes the fuel-efficient Boeing 787 Dreamliner and the reliable Boeing 777-300ER, designed to reduce jet lag and enhance passenger well-being on long-haul journeys.

Connecting Asia to the World
With its strategic base in Taipei, EVA Air serves as a vital bridge between Asia, North America, Europe, and Oceania. The airline offers high-frequency connections to popular destinations, including Hong Kong, Bangkok, and Osaka. Its trans-Pacific network is particularly strong, providing seamless links to major cities such as Los Angeles, San Francisco, and Seattle. As a member of the Star Alliance, EVA Airways also offers passengers access to a vast global network and shared benefits across dozens of partner airlines.

Travelers in the United Arab Emirates can easily connect with EVA Airways through their dedicated local office in Dubai. While the airline does not currently operate direct flights from the UAE, the local team is available to assist with reservations, ticketing, and travel inquiries for their extensive global network via the Taipei hub.

Official Website
For the most comprehensive information, flight schedules, and online booking management, visit the official global website:
www.evaair.com

Contact Information in the UAE
Customers can reach the local representation for assistance with bookings and general queries using the following details:

• Customer Service & Ticketing (Dubai): +971 4 393 4555
• Fax: +971 4 393 8261
• Mobile App: EVA Mobile (Available on iOS and Android)

Social Media
Stay updated with the latest news and promotions through EVA Air's official global social media channels:

• Facebook: EVA Airways Facebook
• Instagram: @evaairways
• X (Twitter): @evaairways
• LinkedIn: EVA Airways

Local Office Address
For in-person inquiries or document submission, you can visit the local office in Dubai:

• Dubai Office:
  Green Emirates Shipping Tower,
  Meena Road, Bur Dubai,
  Dubai, United Arab Emirates

Global 24/7 Support
If you require assistance outside of local business hours, you may contact the airline's global service centers:

• Global Call Center (Taiwan): +886 2 2501 1999
• USA Customer Service (English): +1 800 695 1188

Planning your journey with EVA Airways involves understanding their baggage policies to ensure a smooth airport experience. Whether you are flying to Taipei or connecting to destinations across Asia and North America, the airline offers generous allowances designed for traveler comfort. The following guidelines cover everything from carry-on limits to special equipment rules.

Carry-On Baggage Allowance
Passengers on EVA Airways are entitled to bring cabin luggage based on their travel class. In addition to the standard allowance, every passenger can bring one personal item (such as a handbag, laptop bag, or small backpack) free of charge. This personal item must fit under the seat in front of you and not exceed 40 x 30 x 10 cm.

• Royal Laurel / Premium Laurel / Business Class: Passengers may carry 2 pieces of hand luggage, each weighing up to 7 kg (15 lbs).
• Premium Economy / Economy Class: Passengers are allowed 1 piece of hand luggage weighing up to 7 kg (15 lbs).

All carry-on bags must not exceed the dimensions of 56 x 36 x 23 cm (22 x 14 x 9 in) to ensure they fit comfortably in the overhead compartments.

Checked Baggage Guidelines
EVA Air applies a piece-based concept for checked baggage on all international routes. This policy simplifies travel, especially for those connecting to other Star Alliance carriers. The specific allowance depends on your ticket class and fare type:

• Business / Royal Laurel / Premium Laurel: 2 pieces, up to 32 kg (70 lbs) each.
• Premium Economy: 2 pieces, usually up to 23 kg (50 lbs) each.
• Economy: Generally 2 pieces, up to 23 kg (50 lbs) each. (Note: "Discount" fare tickets may be limited to 1 piece).

Infants traveling without a seat are typically allowed one checked bag with the same weight limit as the accompanying adult's booking class.

Excess Baggage Fees
If your luggage exceeds the free allowance in number, weight, or size, excess baggage fees will apply. Charges are calculated based on zones and are generally levied per piece. It is significantly cheaper to pre-pay for excess baggage online through the EVA Airways website, where you can often receive a discount compared to airport rates. Bags weighing more than 32 kg (70 lbs) are generally not accepted as checked luggage and may need to be sent as cargo or repacked.

Sports Equipment and Musical Instruments
EVA Airways accommodates travelers with special gear under specific conditions:

• Sports Equipment: Items like golf bags, ski equipment, and fishing gear can be included as part of your standard checked baggage allowance. If they exceed your allowance, standard excess fee rates apply. Bicycles must be properly packed in a protective box or hard case with tires deflated.
• Musical Instruments: Small instruments (like violins) can be brought on board as your carry-on if they fit within the dimension limits. Larger instruments, such as cellos, requires the purchase of an extra seat (Cabin Baggage) to be carried in the cabin. Otherwise, they must be checked in a sturdy hard-shell case to prevent damage.

Restricted and Prohibited Items
Safety is paramount, and strict rules apply to dangerous goods. Power banks and loose lithium batteries are strictly prohibited in checked baggage and must be carried in your cabin luggage. Furthermore, for safety reasons, passengers are often not permitted to use or charge power banks during the flight. Smart luggage with non-removable lithium batteries is not permitted. Always ensure that lighters, matches, and flammable items are left behind or handled according to specific regulations.

Tips for Efficient Packing
To avoid stress at the check-in counter, weigh your bags at home before leaving for the airport. Remove old barcode tags from previous trips to prevent routing errors. Always place a name tag with your current contact details inside and outside your bags. If you are planning a shopping trip to cities like Tokyo or Bangkok, consider leaving some space in your luggage or upgrading your baggage allowance in advance.

EVA Airways understands that pets are part of the family and offers services to transport them safely to your destination. Whether you are relocating or taking an extended trip, the airline provides options for transporting dogs, cats, and rabbits. However, to ensure the safety and comfort of all passengers and animals, specific regulations regarding transport methods and breeds are strictly enforced.

Cabin Policy: Service Animals Only
Unlike some carriers, EVA Airways does not allow pets in the passenger cabin as carry-on luggage. The sole exception is for fully trained service animals assisting passengers with disabilities. These animals may travel in the cabin without weight restrictions, provided they remain harnessed at the passenger's feet and do not obstruct aisles. Emotional support animals are generally not recognized as service animals and must travel as checked baggage.

Checked Baggage for Pets
Most pets traveling with EVA Airways will be transported as checked baggage in the aircraft's temperature-controlled cargo compartment. This service is available for domesticated dogs, cats, and rabbits. To ensure your pet's safety, the following rules apply:

• Reservations: Space for pets is limited. You must contact the airline at least 48 hours prior to departure to confirm availability.
• Containers: Pets must travel in a rigid, IATA-approved kennel that provides sufficient space for the animal to stand, turn, and lie down comfortably. Soft-sided carriers are not accepted for checked pets.
• Charges: Pets are not included in your free baggage allowance. Fees are calculated based on the weight of the animal plus the crate and usually vary by route zones (e.g., flights to Taipei versus long-haul routes to North America).

Restricted Breeds and Seasonal Bans
To prevent health risks, EVA Airways has strict policies regarding snub-nosed (brachycephalic) breeds. Dogs and cats with short snouts, such as Pugs, Bulldogs, Boxers, and Persian cats, are susceptible to respiratory distress during flight. The airline may decline to transport these breeds or apply seasonal embargoes during hotter months. Additionally, certain dangerous dog breeds are prohibited from transport under any circumstances.

Documentation and Preparation
Travelers are responsible for obtaining all necessary health and entry documents for their pets. Requirements typically include:

• A valid health certificate issued by a veterinarian.
• Up-to-date vaccination records, particularly for rabies.
• Import/export permits and quarantine documentation for the destination country.

If you are traveling to destinations with strict biosecurity laws, such as Los Angeles or cities in Australia, ensure all paperwork is completed well in advance to avoid refused entry.

Cargo Travel
For very large animals, unaccompanied pets, or travel to countries that require pets to arrive as manifest cargo (such as the United Kingdom or Australia), you must arrange transport through EVA Airways Cargo department rather than as checked baggage.

Frequent travelers can enhance their journey with Infinity MileageLands, the award-winning loyalty program of EVA Airways. Designed to reward loyal passengers with flexibility and comfort, this program allows members to accumulate miles that unlock a world of travel privileges. Whether you are flying for business to Taipei or taking a vacation in Bangkok, Infinity MileageLands ensures your loyalty is recognized and rewarded at every step.

Membership Tiers
The program consists of four membership status levels, each offering progressively exclusive benefits designed to smooth your path through the airport and in the air:

• Green Card: The entry-level tier, automatically assigned upon enrollment, allowing members to start earning miles immediately and enjoy member-exclusive discounts.
• Silver Card: Offers benefits such as priority reservation waitlisting, access to EVA Air VIP lounges (when flying internationally on EVA flights), and priority baggage handling.
• Gold Card: Unlocks significant perks including Star Alliance Gold status, priority check-in at designated counters, extra baggage allowance, and access to partner airline lounges.
• Diamond Card: The highest tier, providing elite privileges like guaranteed seating on fully booked flights, dedicated check-in services, and the highest priority for upgrades and baggage delivery.

Earning Miles
Accumulating miles is straightforward and can be done through various travel and lifestyle activities:

• Flights: Earn status and award miles based on the ticket class and distance flown on EVA Air / UNI Air international flights and Star Alliance partners.
• Partner Airlines: Accumulate miles when flying with over 25 Star Alliance member carriers to destinations worldwide, such as Los Angeles or Tokyo.
• Hotels and Cars: Earn bonus miles by booking stays with global hotel chains or renting vehicles through partner agencies like Hertz and Avis.
• Credit Cards & Lifestyle: Convert points from participating bank credit cards into mileage or earn through co-branded card spending and everyday purchases.

Redeeming Miles
Members have a wide array of flexible options for using their hard-earned miles:

• Award Tickets: Redeem miles for free flights on EVA Air, UNI Air, and all Star Alliance partner airlines.
• Cabin Upgrades: Use miles to upgrade your seat from Economy to Premium Economy or Royal Laurel Class for a more luxurious experience.
• Miles & Cash: Flexible payment option allowing you to use miles to offset part of the ticket fare when booking online.
• Lifestyle Awards: Redeem for hotel accommodation vouchers, flight simulator experiences, or commodities through the EVA Sky Shop.

Alliance Membership
As a member of the prestigious Star Alliance, EVA Airways connects you to a vast global network. Infinity MileageLands members enjoy seamless recognition and benefits when traveling with key partners such as United Airlines, Lufthansa, Singapore Airlines, and ANA. Silver, Gold, and Diamond members can enjoy privileges like priority boarding and lounge access across the entire alliance network, ensuring a consistent level of service wherever you fly.

How to Join
Joining Infinity MileageLands is free and simple. Travelers can register online via the official EVA Airways website or through the EVA Mobile App. Upon registration, you will receive a membership number immediately, allowing you to start earning miles on your very next flight.

Flying with EVA Airways is synonymous with experiencing warm, Taiwanese hospitality combined with top-tier aviation standards. Whether embarking on a short hop to Hong Kong or a trans-Pacific journey to Seattle, passengers are treated to a service philosophy that prioritizes comfort, safety, and attention to detail. The airline offers distinct cabin classes tailored to the needs of diverse travelers, ranging from the luxurious Royal Laurel Class to the value-packed Economy Class.

Royal Laurel Class: The Height of Luxury
While EVA Airways does not operate a traditional First Class cabin, its flagship Royal Laurel Class (available on Boeing 787 and 777 aircraft) offers an experience that rivals the highest standards of premium travel. Passengers enjoy fully lie-flat seats configured in a reverse herringbone layout, ensuring direct aisle access and maximum privacy. The experience is elevated by exclusive amenities, including designer overnight kits featuring brands like Rimowa or Salvatore Ferragamo, premium noise-canceling headphones, and cozy pajamas by renowned designers like Jason Wu. On regional routes using Airbus A330s, travelers can enjoy Premium Laurel Class, which offers spacious 2-2-2 seating and superior comfort.

Premium Economy: A Pioneer in Comfort
EVA Airways was one of the first airlines globally to introduce Premium Economy Class, bridging the gap between Business and Economy. Ideally, suited for long-haul flights to destinations like Los Angeles or San Francisco, this cabin features wider seats with generous legroom and dedicated armrests. Passengers in this class benefit from upgraded amenity kits, larger pillows, and enhanced meal services, making it a popular choice for leisure travelers seeking extra relaxation without the business class price tag.

Economy Class: Ergonomic and Connected
The Economy Class cabin is designed with modern ergonomics to enhance comfort on long journeys. Seats feature shape-memory cushions and adjustable headrests to support restful sleep. Even in Economy, passengers on many aircraft can access AC power outlets or USB ports to keep devices charged. With a generous seat pitch and friendly cabin crew ready to assist, flying Economy with EVA Air remains a comfortable and pleasant experience.

Gourmet Dining in the Clouds
Culinary excellence is a hallmark of the EVA Air experience. The airline collaborates with master chefs to create seasonal menus that highlight fresh, healthy ingredients.

• Star Menu: Passengers in premium cabins can take advantage of the "Book the Cook" service, allowing them to pre-order exclusive main courses—including the airline’s famous Din Tai Fung dumplings or classic beef noodle soup—up to 21 days before departure.
• Beverages: The onboard cellar features award-winning wines, and Royal Laurel passengers are often welcomed with prestigious vintage champagne, such as Krug or Veuve Clicquot, alongside a selection of fine teas and coffees.

In-Flight Entertainment and Connectivity
Boredom is never an option with the Star Gallery entertainment system. High-definition touchscreens at every seat provide access to a vast library of the latest Hollywood blockbusters, Asian cinema, music, and games. For those who need to stay connected, in-flight Wi-Fi is available on board all Boeing 787 and 777-300ER aircraft. Passengers can purchase data plans to check emails or send messages while cruising at 30,000 feet above the ocean.

Special Assistance and Family Services
EVA Airways is dedicated to making travel accessible for everyone. Parents traveling with infants can request bassinets and special baby meals in advance to ensure a smooth journey for the little ones. Unaccompanied minors are cared for with vigilant supervision from check-in to arrival. Additionally, the airline provides comprehensive assistance for passengers with reduced mobility or disabilities, ensuring priority boarding and wheelchair services are seamlessly arranged at hubs like Taipei and outstations worldwide.

EVA Airways operates a comprehensive flight network rooted in its primary hub, Taipei. Serving as a key transit point in East Asia, the airline connects passengers to a diverse array of cities across Asia and North America. The schedule is designed to offer convenient connections, particularly for travelers moving between Southeast Asia and major trans-Pacific destinations.

Extensive Reach in Japan and Korea
The airline offers impressive frequency to Japan, making it a preferred choice for exploring the country's most popular regions. Travelers can book flights to the bustling metropolis of Tokyo and the culinary capital of Osaka. For those seeking scenic landscapes or island getaways, the network includes direct services to Sapporo in the north, Fukuoka on Kyushu island, and the tropical shores of Okinawa. Additionally, frequent connections link Taipei with Seoul, facilitating travel to South Korea.

Southeast Asia Connections
EVA Airways maintains a strong presence in Southeast Asia, catering to both business and leisure passengers. The route map features multiple daily flights to Bangkok and Hong Kong, which are among the carrier's busiest routes. The airline also serves key cities in Vietnam, including the historic capital of Hanoi, the southern commercial hub of Ho Chi Minh City, and the coastal resort city of Da Nang. Other major regional destinations include Manila, Singapore, and Macau.

Trans-Pacific Routes to North America
For long-haul travel, the airline provides vital links to the West Coast of the United States. Passengers can fly comfortably to major gateways such as Los Angeles, San Francisco, and Seattle. These routes are particularly popular for their convenient timing, allowing for smooth transfers from Asian departure points through the Taipei hub.

Greater China and Regional Links
Beyond the main hub, EVA Airways also operates flights connecting Kaohsiung, Taiwan's southern port city, with international destinations like Osaka and Hong Kong. The network is further strengthened by services to major Chinese commercial centers such as Shanghai, ensuring comprehensive coverage for travelers across the region.

Booking your journey with EVA Airways can be a seamless experience with a few strategic tips. As a premier international carrier based in Taipei, the airline is known for its high service standards and extensive network. To secure the best fares, especially for long-haul flights to destinations like Los Angeles or San Francisco, it is advisable to book your tickets at least 2 to 3 months in advance. Prices often increase significantly as the departure date approaches, particularly during peak travel seasons like the Lunar New Year or summer holidays.

To find the best deals, consider subscribing to the airline's newsletter or frequently checking their official website for seasonal promotions. Downloading the EVA Mobile App is also highly recommended. The app not only notifies you of exclusive mobile-only offers but also serves as a convenient travel companion, allowing you to manage bookings, view flight status, and store your mobile boarding pass all in one place.

Streamline your airport experience by utilizing the online check-in service. This feature typically opens 48 hours before your scheduled departure and closes 1 hour prior. Travelers flying to busy hubs like Hong Kong or Bangkok will find that checking in online saves valuable time at the airport. It also gives you an earlier opportunity to confirm your details and baggage information.

Seat selection is another important aspect of your booking. Depending on your ticket class, you may be able to select your seat for free or for a small fee. If you prefer extra legroom or a window seat for scenic views over cities like Tokyo or Osaka, it is best to choose your seat immediately after booking. Popular seats tend to fill up quickly, so early selection ensures you get the comfort you desire.

Finally, always consider purchasing comprehensive travel insurance. While EVA Airways is reliable, insurance provides peace of mind by covering unexpected events such as medical emergencies, trip cancellations, or lost luggage. Whether you are flying for business to Singapore or leisure to Da Nang, having adequate coverage ensures you can travel with confidence.

Founding and Early Years
EVA Airways was established in March 1989 as the first privately owned international airline in Taiwan. Founded by Dr. Chang Yung-fa, the chairman of the Evergreen Group—a global shipping giant—the airline was conceived with the ambitious goal of bringing the same standard of excellence from the seas to the skies. After two years of rigorous preparation, EVA Air launched its maiden flight on July 1, 1991, initially serving regional destinations from its base in Taipei. The early network quickly connected travelers to key Asian cities such as Bangkok, Seoul, and Singapore.

Pioneering Innovations and Cabin Classes
From the outset, the airline sought to differentiate itself through innovation. One of its most significant contributions to the aviation industry occurred in 1992 when it introduced "Economy Deluxe" class. This mid-cabin offering, now widely known as Premium Economy, bridged the gap between Business and Economy classes, setting a trend that many global carriers would follow decades later. This move demonstrated EVA's commitment to passenger comfort and value, particularly on long-haul trans-Pacific routes.

Global Expansion and Route Network
Throughout the 1990s and 2000s, EVA Airways aggressively expanded its footprint beyond Asia. It became a major player in the trans-Pacific market, launching direct services to North American gateways like Los Angeles, Seattle, and San Francisco. Simultaneously, the airline extended its reach into Europe, establishing vital links for trade and tourism. This period of rapid organic growth solidified its position as a primary connector between Southeast Asia and North America, utilizing its Taipei hub for efficient transit.

Fleet Evolution and Special Liveries
The airline's fleet has evolved continuously to incorporate the latest aviation technology. Starting with Boeing 767 and 747 aircraft, EVA Air transitioned to the Boeing 777-300ER as the backbone of its long-haul operations, renowned for its safety and range. In a unique marketing milestone, the airline collaborated with Sanrio in 2005 to launch the world-famous Hello Kitty Jets. These themed aircraft, featuring specially designed liveries and cabin amenities, became a global sensation, flying routes to destinations like Tokyo, Osaka, and Hong Kong. More recently, the carrier has modernized its fleet with the introduction of the fuel-efficient Boeing 787 Dreamliner.

Strategic Alliances and Modern Era
A defining moment in the airline's history came in June 2013, when EVA Airways officially joined the Star Alliance. This membership integrated the carrier into a massive global network, allowing passengers seamless connectivity and shared loyalty benefits. Unlike many competitors that grew through mergers and acquisitions, EVA Air has largely expanded organically, supported by the robust infrastructure of the Evergreen Group. Today, it stands as a 5-Star Airline, recognized not only for its history of safety but for its continuous pursuit of service excellence in the modern aviation landscape.