Flynas

Flynas stands out as a dynamic force in Middle Eastern aviation, celebrated as Saudi Arabia's first and leading low-cost carrier. With a fresh approach to air travel, the airline bridges the gap between affordability and quality, making it a top choice for travelers heading to the Kingdom and beyond. Whether you are a pilgrim visiting holy sites or a business traveler commuting between major commercial hubs, this carrier offers a seamless, modern, and efficient flying experience.

Modern Fleet and Efficiency
Flynas operates one of the youngest and most modern fleets in the region, primarily consisting of industry-leading Airbus A320neo aircraft. These planes are renowned for their fuel efficiency and reduced carbon footprint, aligning with the company's commitment to sustainability. Passengers can expect a comfortable cabin environment with modern amenities designed to make short and medium-haul flights as relaxing as possible.

Connecting the UAE and Saudi Arabia
For travelers based in the United Arab Emirates, Flynas provides essential connectivity to key destinations across the border. The airline operates frequent flights from major UAE airports, including Dubai, Abu Dhabi, and Sharjah. These routes offer direct access to vital Saudi cities such as the coastal hub of Jeddah, the holy city of Medina, and the eastern metropolis of Dammam, facilitating easy travel for tourism, business, and religious purposes.

Award-Winning Service and Values
Since its inception, Flynas has garnered international recognition for its service standards. It has been repeatedly awarded the prestigious Skytrax award for the Best Low-Cost Airline in the Middle East. The company's mission focuses on being the smartest choice for value-driven travel while maintaining high safety standards and punctuality. Their "nasmiles" loyalty program and flexible booking options further demonstrate a dedication to customer satisfaction and convenient travel solutions.

Contact Information

For travelers in the United Arab Emirates, contacting Flynas is convenient thanks to a combination of digital channels and local representation. Whether you are in Dubai, Abu Dhabi, or Sharjah, you can easily reach out for booking assistance or support through their dedicated general sales agents or the airline's central 24/7 customer care.

Official Website
For the most direct access to bookings and management, visit: https://www.flynas.com/en

• Customer Service (International 24/7): +966 11 434 9000 (Available for UAE callers)
• WhatsApp Support: +966 59 200 1234
• Email: CSU@flynas.com
• Mobile App: Flynas App (Available on App Store and Google Play)

Social Media
Stay updated and contact support via their official social channels:

• X (Twitter): @flynas
• Instagram: @flynas
• Facebook: flynas

Local Offices in United Arab Emirates
Flynas maintains a presence in the UAE through local partners and sales offices. It is recommended to call ahead to confirm opening hours.

• Dubai Office:
  • Address: Al Sharafi Building, Opposite Central Post Office, Al Karama, Dubai
  • Phone: +971 4 266 0444
• Abu Dhabi Office:
  • Address: Mohammed Ahmed Al Ahmadani Building, Ground Floor, Ibrahim Mohammed Al Medfa'a Street, Abu Dhabi
  • Phone: +971 2 309 9440
• Sharjah Office:
  • Phone: +971 6 516 4413

Emergency & 24/7 Support
For urgent inquiries outside of local office hours, such as last-minute changes or flight disruptions, passengers in the UAE are advised to contact the International Call Center at +966 11 434 9000, which operates around the clock.

Baggage Policy Overview

Flynas offers a flexible baggage policy designed to cater to different travel needs, ranging from light travelers on budget fares to those requiring extra capacity for long stays. Policies may vary slightly depending on the specific fare bundle purchased (Light, Value, Plus, or Premium), so it is always recommended to check your specific ticket conditions.

Carry-on Baggage Allowance
For all fare classes, Flynas permits passengers to bring cabin baggage to keep essential items close at hand. The standard allowance includes:

• One Carry-on Bag: Maximum weight of 7kg.
• Dimensions: The bag must not exceed the dimensions of 56cm x 36cm x 23cm so it fits comfortably in the overhead locker.
• Personal Item: In addition to the main carry-on, passengers are typically allowed one small personal item, such as a laptop bag, handbag, or briefcase, which must fit under the seat in front of you.

Checked Baggage Limits
Your checked baggage allowance depends entirely on the fare class selected during booking. It is important to adhere to these limits to avoid unexpected charges at the airport.

• Economy Light: usually includes no checked baggage allowance. Bags must be added for a fee.
• Economy Value/Plus: Typically includes 20kg or 30kg of checked baggage.
• Premium Class: Offers a more generous allowance, often allowing 2 pieces (e.g., 2 x 20kg), prioritizing convenience and flexibility.
• Maximum Weight per Piece: For safety reasons regarding baggage handling, no single bag may weigh more than 32kg. Bags exceeding this weight must be repacked into separate pieces.

Excess Baggage Fees
If you plan to travel with more than your allocated weight, Flynas provides options to purchase extra baggage allowance. It is highly recommended to purchase excess baggage online via the Manage Booking option on the Flynas website or mobile app before your flight. Prepaid rates are significantly cheaper than the fees charged at the airport check-in counters.

Special Baggage and Sports Equipment
Travelers wishing to transport special items such as golf clubs, musical instruments, or cycling equipment can do so for an additional fee. These items must be securely packed to prevent damage.

Zamzam Water: For passengers traveling from pilgrimage sites like Medina or Jeddah, Flynas accepts one standard 5-liter jerry can of Zamzam water per passenger. This is often complimentary for Hajj and Umrah pilgrims but may be subject to specific wrapping requirements to prevent leakage.

Restricted and Prohibited Items
Safety is the top priority. Please ensure your bags do not contain restricted items. Power banks, spare lithium batteries, and electronic cigarettes must be packed in your carry-on baggage and are strictly prohibited in checked luggage. Explosives, compressed gases, flammable liquids, and other hazardous materials are forbidden on the aircraft.

Tips for Efficient Packing
To make your journey from Sharjah or Dammam as easy as possible, consider these tips:

• Weigh at Home: Use a portable luggage scale to ensure you stay within your 20kg or 30kg limit.
• Label Your Bags: clearly attach a tag with your name, phone number, and email address on all checked bags.
• Keep Valuables Close: Always pack medication, important documents, jewelry, and cash in your hand luggage.

Traveling with Pets on Flynas

Flynas understands the importance of your furry companions and allows passengers to bring small pets on board. Whether you are flying for a vacation or relocation between the United Arab Emirates and Saudi Arabia, you can bring your pet with you, provided they meet specific size and weight criteria to travel safely in the cabin.

In-Cabin Travel Only

Flynas restricts pet travel exclusively to the aircraft cabin. This service is designed for small pets that can remain in their carrier under the seat in front of you throughout the flight. Generally, the airline accepts cats, dogs, and small household birds.

• Maximum Weight: The combined weight of the pet and the carrier must not exceed 5 kg.
• Carrier Dimensions: The container must be no larger than 47cm x 40cm x 25cm to fit securely in the cabin space.
• Carrier Condition: The carrier must be secure, well-ventilated, leak-proof, and comfortable enough for the animal to stand and turn around.
• Booking: You must book this service in advance through the Flynas call center or sales offices, as there is a limit on the number of pets allowed per flight.

Restrictions on Larger Pets

It is crucial to note that Flynas does not offer transportation for pets in the cargo hold (checked baggage) or as separate air cargo. If your pet exceeds the 5 kg weight limit (including the crate) or the specified dimensions, they will not be accepted for travel. Owners of larger dogs or animals requiring bigger crates must seek alternative transportation arrangements with other carriers.

Required Documentation

To ensure a smooth journey from departure points like Dubai or Abu Dhabi, you must have all necessary paperwork prepared before arriving at the airport.

• Health Certificate: A valid veterinary health certificate indicating the animal is fit for travel.
• Vaccination Record: Proof of up-to-date vaccinations, particularly a valid Rabies vaccination certificate.
• Import/Export Permits: Essential documents required by local authorities, such as the Ministry of Environment, Water and Agriculture in Saudi Arabia.

Fees and Guidelines

Traveling with a pet incurs an additional fee, which is not included in your standard baggage allowance. Since fees and regulations can vary, it is highly recommended to contact Flynas customer support or visit their local offices in Sharjah or other locations to confirm the exact costs and latest requirements for your specific route to Riyadh or Jeddah.

Loyalty Program: nasmiles

Flynas rewards its frequent travelers through nasmiles, a straightforward and value-driven loyalty program designed to enhance the travel experience. Whether you are flying between Dubai and Riyadh for business or visiting family in Jeddah, nasmiles allows you to earn SMILE Points on every trip, which can be redeemed for flights and a variety of travel extras.

Membership Tiers

The program is streamlined into two main tiers, making it easy for members to understand their benefits and reach the next level.

• Basic: The entry-level tier upon enrollment. Members receive a digital membership card, earn SMILE Points on flights and add-ons, and get early access to exclusive sales and promotions.
• Prime: Achieved after earning 15,000 SMILE Points. This elite tier unlocks premium benefits including complimentary access to selected airport lounges, a discount on excess baggage fees, free seat selection, and bonus SMILE Points on eligible flights.

How to Earn SMILE Points

Collecting points is simple and transparent, rewarding you for both your travel spending and everyday activities.

• Flights: Members earn points based on the value of their spending on Flynas flights, including the base fare and add-ons.
• Travel Partners: Earn additional points when booking stays with hotel partners such as Booking.com or renting cars through partner agencies.
• Banking Partners: Users of co-branded credit cards or partner bank loyalty programs can convert their banking points into SMILE Points.
• Retrospective Claims: If you forget to add your membership number during booking, you can often claim missing points for flights taken within a specific period prior to joining.

Redeeming Your Rewards

One of the key advantages of nasmiles is its flexibility, allowing members to use their points for more than just ticket fares.

• Award Flights: Use points to pay for flights across the entire Flynas network, with no blackout dates.
• Part-Payment: If you don't have enough points for a full ticket, you can use a combination of SMILE Points and cash.
• Travel Extras: Redeem points for valuable add-ons such as extra baggage allowance, preferred seat selection, or meals.
• Lounge Access: Points can be used to purchase entry to participating airport lounges for a more relaxing pre-flight experience.

Strategic Airline Partners

While Flynas is not a member of a major global alliance like Star Alliance or SkyTeam, it has established extensive codeshare and interline partnerships to expand its reach. Key airline partners include:

• Etihad Airways: Enhancing connectivity through Abu Dhabi.
• Pegasus Airlines: Offering broader access to Turkey and beyond.
• EgyptAir: Facilitating travel between Saudi Arabia and Egypt.

How to Join

Joining nasmiles is free and instant. Travelers can sign up via the official Flynas website or the mobile app. Once registered, you will receive a digital membership ID immediately, allowing you to start earning points on your very next flight from Abu Dhabi or Sharjah.

Services and Travel Classes

Flynas redefines the low-cost travel experience by offering a hybrid service model that caters to both budget-conscious backpackers and business executives. Whether you are flying from Dubai for a quick weekend trip or commuting from Abu Dhabi for a corporate meeting, the airline provides flexible options to suit your needs.

Cabin Classes
Flynas distinctively divides its cabin into two primary categories, ensuring passengers can choose the level of comfort and flexibility they desire:

• Economy Class: Designed for value, this class offers comfortable leather seats with a standard pitch of 28-29 inches. Passengers can customize their experience by choosing from fare bundles such as Light, Plus, or Value, which vary in baggage allowance and seat selection perks. It is the ideal choice for affordable travel to destinations like Jeddah or Dammam.
• Premium Class: For those seeking extra luxury, the Premium cabin is located in the front rows of the aircraft. This service mimics a business-class experience with significantly more legroom (up to 33 inches), a blocked middle seat on many configurations for added privacy, and priority services such as boarding and baggage handling. Premium tickets also typically include complimentary access to select airport lounges.

Onboard Dining
Culinary options on Flynas are designed to be fresh and varied.
Economy passengers can purchase a wide range of snacks, hot and cold sandwiches, and beverages from the onboard menu. The airline has partnered with premium brands to offer quality refreshments, including Starbucks coffee. For substantial hot meals, it is highly recommended to pre-order online up to 12 hours before departure to guarantee availability and enjoy discounted rates.
Premium passengers enjoy a complimentary inflight meal or snack (depending on flight duration) along with a selection of beverages, served with a focus on hospitality.

Comfort and Fleet
Flynas operates an award-winning fleet of Airbus A320neo aircraft, celebrated for their quiet cabins and modern design. The interior features slimline ergonomic seats that maximize personal space. While the airline does not offer seatback entertainment screens, the modern cabin environment provides a relaxing atmosphere. Passengers are encouraged to bring their own devices—laptops, tablets, or smartphones—loaded with movies or music. Many of the newer aircraft are equipped with USB charging ports, ensuring your devices stay powered throughout the journey to Riyadh.

Special Services
Flynas is committed to making travel accessible for everyone.
Passengers with Reduced Mobility: Wheelchair assistance is available at all airports, including Sharjah and Medina. Requests for assistance should be made at least 24 hours in advance to ensure a smooth airport experience.
Expectant Mothers: Flynas welcomes expectant mothers with specific guidelines for safety. Women can travel without a medical certificate up to the 27th week of pregnancy. From the 28th week through the 36th week, a valid medical certificate is required. For multiple pregnancies (e.g., twins), travel is permitted only up to the 32nd week. Travel is generally not permitted after the 36th week for single pregnancies.
Young Travelers: While Flynas welcomes families, it generally does not offer a dedicated "Unaccompanied Minor" service for children traveling alone under the age of 12. Children must be accompanied by an adult guardian.

Destinations and Route Network

Flynas operates a robust network connecting the United Arab Emirates directly to the Kingdom of Saudi Arabia, with its primary operations centered around its hub in Riyadh. Offering high-frequency flights from multiple UAE airports, the airline ensures seamless connectivity to major Saudi cities for business, tourism, and religious travel.

Booking your tickets with Flynas well in advance is the most effective strategy for securing the lowest fares. As a popular low-cost carrier, ticket prices tend to increase significantly as the departure date approaches. For high-frequency routes, such as the busy connection between Dubai and Riyadh, it is advisable to finalize your plans at least a few weeks early. Additionally, travelers can often find better rates by choosing to fly mid-week, particularly on Tuesdays and Wednesdays, rather than on weekends.

To catch the best bargains, keep an eye out for seasonal promotions and flash sales. Flynas frequently releases special offers for flights connecting the UAE to major Saudi cities. Whether you are flying from Abu Dhabi to Jeddah or planning a trip to Dammam, subscribing to the airline's newsletter or following their social media channels ensures you won't miss out on exclusive deals. Be sure to check for discounts during major holidays and events.

Streamline your airport experience by utilizing the online check-in service. This feature typically becomes available 48 hours before your scheduled departure, allowing you to select your seat and obtain your boarding pass digitally. Using online check-in is a great time-saver, especially for passengers traveling with hand luggage only, as it allows you to bypass the queues at the check-in counters at airports like Sharjah or Medina.

Downloading the Flynas mobile app is highly recommended for a seamless travel experience. The app puts control of your journey in the palm of your hand, enabling you to easily book flights, manage your itinerary, and access mobile boarding passes. It is also an excellent tool for staying informed, as it provides real-time notifications regarding gate changes or flight delays.

For added comfort, consider pre-selecting your seat during the booking process. While this may incur a small additional fee, it guarantees that you sit with your travel companions or secure a window or aisle seat according to your preference. Finally, purchasing comprehensive travel insurance is always a wise decision to protect yourself against unexpected cancellations or medical emergencies during your trip.

History and Development

Founding and Early Years
Flynas began its journey in 2007 under the name Nas Air, marking a historic milestone as Saudi Arabia's first low-cost carrier (LCC). Before its inception, the Kingdom's aviation market was dominated exclusively by the national flag carrier. The launch of Nas Air introduced much-needed competition, breaking the monopoly and making air travel more accessible and affordable for a wider demographic. Headquartered in Riyadh, the airline quickly established itself as a popular choice for domestic travelers seeking value.

Strategic Rebranding
A pivotal moment in the airline's history occurred in November 2013, when it unveiled a significant rebranding initiative, changing its name from Nas Air to Flynas. This transformation was more than just a cosmetic change; it represented a strategic shift towards a "smart airline" model. The rebranding introduced a fresh visual identity, improved customer service standards, and a unique hybrid business model that offered competitive low fares while retaining premium features such as a business class cabin, distinct from traditional budget carriers.

Fleet Evolution and Modernization
Operational efficiency has always been at the core of the airline's strategy. In its early years, the carrier operated a mixed fleet that included Embraer E-Jets for shorter regional hops. However, to support its aggressive growth plans, Flynas transitioned to an all-Airbus fleet. A major milestone was reached in 2017 when the airline signed a mega-deal with Airbus for the purchase of 120 A320neo aircraft. This move underscored its commitment to sustainability and passenger comfort, as the A320neo offers superior fuel efficiency and reduced noise levels, becoming the backbone of their modern operations.

Network Expansion and Regional Growth
Throughout the last decade, Flynas has aggressively expanded its route map beyond domestic borders to become a key regional player. Recognizing the strong ties between Saudi Arabia and the United Arab Emirates, the airline prioritized high-frequency connections to major UAE hubs. It established robust air bridges linking Dubai, Abu Dhabi, and Sharjah with key Saudi cities. This expansion facilitated growing business exchanges and tourism flow, particularly supporting religious travel to Jeddah and Medina for Hajj and Umrah pilgrims.

Alignment with Saudi Vision 2030
In recent years, Flynas has aligned its growth strategy with the Kingdom's Vision 2030, which aims to diversify the economy and boost tourism. The airline has launched numerous international routes to Europe, Asia, and Africa, positioning itself as a global connector. Its continuous dedication to excellence has been recognized globally, earning the airline the prestigious Skytrax award for the Best Low-Cost Airline in the Middle East for several consecutive years, solidifying its status as a leader in the regional aviation sector.