Gulf Air

Gulf Air stands as a proud symbol of Bahraini hospitality, connecting travelers across the globe with its distinctive golden falcon emblem. As the national carrier of the Kingdom of Bahrain, this airline has established a rich legacy of bridging East and West since its inception in the mid-20th century. Passengers flying with this carrier experience a unique blend of traditional Arabian warmth and modern aviation standards, making every journey memorable. Whether you are traveling for business or leisure, the airline promises a seamless connection through its strategic hub in the heart of the Gulf.

Founded in 1950 as Gulf Aviation, Gulf Air holds the distinction of being one of the longest-serving airlines in the Middle East. Today, it operates a robust network that spans three continents, linking major cities in Europe, Africa, and Asia. For travelers in the region, the airline offers frequent and convenient flights from key locations such as Dubai and Abu Dhabi, facilitating smooth transit through Bahrain to the wider world.

The airline has significantly modernized its fleet in recent years, incorporating state-of-the-art aircraft such as the Boeing 787-9 Dreamliner and the Airbus A321neo. These modern planes are designed to reduce environmental impact while maximizing passenger comfort. Onboard, travelers can enjoy the renowned "Falcon Gold" class, which offers premium lie-flat beds and gourmet dining, or relax in spacious Economy cabins equipped with the latest entertainment systems.

At the core of the company's mission is a commitment to authentic Arabian hospitality. The cabin crew is trained to provide attentive and culturally rich service, ensuring that the warmth of the region is felt from the moment of boarding. Gulf Air prides itself on punctuality and reliability, striving to exceed passenger expectations with every flight while maintaining a boutique feel that distinguishes it from larger competitors.

Safety is paramount for the carrier, which adheres to rigorous international safety standards and operational protocols. Over the years, the airline has received various accolades for its service improvements, including recognition for its airport lounge facilities and recent upgrades to the passenger experience. Its dedication to excellence continues to position it as a preferred choice for travelers seeking a high-quality connection through the Middle East.

Travelers in the United Arab Emirates can easily reach Gulf Air through their dedicated local offices in both Dubai and Abu Dhabi, as well as via a regional call center. Whether you need assistance with reservations, ticket modifications, or baggage inquiries, the airline provides comprehensive support to ensure a smooth journey to Manama and beyond.

Official Website

• www.gulfair.com

Contact Information

• Unified UAE Call Center: +971 2 651 6888
• Dubai Office Phone: +971 4 271 3222
• Abu Dhabi Office Phone: +971 2 614 3210
• Email Support:
  • General Inquiries: customer.care@gulfair.com
  • Dubai Helpdesk: dxb.helpdesk@gulfair.com
  • Abu Dhabi Helpdesk: helpdesk@gulfair.ae
• Mobile App: Gulf Air App (Available on iOS and Android)

Social Media Channels

• Facebook: facebook.com/gulfair
• X (Twitter): x.com/gulfair
• Instagram: instagram.com/gulfair
• LinkedIn: linkedin.com/company/gulf-air

Local Offices in the UAE

• Dubai Office:
  Ground Floor, The Emirates Group Building, Al Ittihad Street, Near Clock Tower, Deira.
  Opening Hours: Monday – Saturday, 08:30 AM – 06:00 PM.
• Abu Dhabi Office:
  Airline Tower (Omeir Travel Agency Building), Ground Floor, Khalifa Street, Near WTC Mall.
  Opening Hours: Sunday – Thursday, 09:00 AM – 05:00 PM.
• Airport Services:
  Gulf Air counters are available at Dubai International Airport (Terminal 1) and Zayed International Airport in Abu Dhabi for day-of-travel assistance.

Emergency & After-Hours Support

For urgent inquiries outside of standard office hours, the Unified UAE Call Center (+971 2 651 6888) is the primary point of contact. It is recommended to have your booking reference and passport details ready for faster service.

Understanding the baggage policies of Gulf Air ensures a smoother journey, whether you are traveling for a quick business trip to Manama or an extended vacation. The airline offers a baggage allowance system that varies by ticket class and fare type, generally divided into weight concepts for most destinations and piece concepts for flights to North America.

Carry-on Baggage
For passengers flying in Economy Class, the allowance typically includes one cabin bag with a maximum weight of 6 kg and dimensions not exceeding 45 x 40 x 30 cm. In addition to the main carry-on, travelers may bring one personal item such as a laptop bag, purse, or small briefcase. Passengers traveling in Falcon Gold (Business Class) enjoy a more generous allowance, permitting two bags with a combined total weight of up to 9 kg, alongside a personal item.

Checked Baggage Limits
On flights connecting the UAE cities like Dubai and Abu Dhabi with Bahrain, the "weight concept" usually applies. This means you do not have a limit on the number of bags, provided the total weight falls within your allowance.

• Economy Class: Depending on the fare family (e.g., Light, Smart, or Flex), allowances generally range from 23 kg for basic fares up to higher weights for flexible tickets. Always check your specific ticket conditions as promotions may vary.
• Falcon Gold Class: Passengers in the premium cabin typically receive an allowance of up to 40 kg, allowing ample space for shopping and essentials.
• Falconflyer Members: Loyalty program members may be entitled to additional baggage weight depending on their membership tier (Silver, Gold, or Black).

Excess Baggage Fees
If your luggage exceeds the standard allowance, excess baggage fees will apply. It is highly recommended to purchase prepaid excess baggage online through the Gulf Air website or mobile app before arriving at the airport. Doing so can offer significant savings compared to the rates charged at the check-in counter. Fees are calculated based on the additional weight or number of pieces, depending on the specific route.

Special Items
The airline accommodates travelers with special baggage needs, including sports equipment and musical instruments.

• Sports Equipment: Items such as golf bags, bicycles, and surfing equipment can often be carried as part of your free baggage allowance if they fall within size and weight restrictions. Golf bags specifically are often granted a special allowance; however, it is advisable to contact the airline in advance to confirm current rules.
• Musical Instruments: Small instruments can be carried on board as hand luggage if they fit in the overhead bin. Larger instruments, such as cellos, may require the purchase of an extra seat or must be checked in as fragile baggage.

Restricted and Prohibited Items
To ensure safety, certain items are strictly prohibited in both checked and carry-on baggage. This includes explosives, flammable liquids, and compressed gases. Lithium batteries and power banks must be packed in your carry-on luggage and are not permitted in checked bags. Additionally, "Smart Bags" with non-removable lithium batteries are banned. Always review the latest list of prohibited items on the official website before packing.

Tips for Packing Efficiently

• Label Your Bags: Clearly attach a name tag with your phone number and email address to all checked luggage.
• Weigh Before You Go: Use a portable luggage scale at home to avoid surprise fees at the airport.
• Secure Fragile Items: Wrap breakables in soft clothing and place them in the center of your suitcase for maximum protection.
• Keep Valuables Close: Always keep travel documents, medication, and expensive electronics in your carry-on bag.

Gulf Air understands that pets are part of the family and strives to ensure their safe transport across its network. While the airline maintains strict regulations for animal travel to ensure passenger safety and comfort, it offers specialized options for bringing your companions along, primarily focusing on cargo services and regional traditions like falconry.

Transport Options

In cabin (carry-on)

• Allowed Pet Types: The airline generally does not permit cats, dogs, or other household pets in the cabin. The only exceptions are falcons and trained service dogs assisting passengers with disabilities.
• Falcon Guidelines: Falcons are permitted in Economy and Falcon Gold cabins but must be hooded and secured by a chain or tether on a perch.
• Limit per Passenger: Typically, one falcon is allowed per guest in Economy Class, with more generous allowances often available in premium cabins.
• Service Animals: Guide dogs travel free of charge but must be harnessed, leashed, and seated at the passenger's feet. Pre-notification is required.

In cargo hold (checked baggage)

• Policy Note: Unlike some other carriers, Gulf Air typically does not accept pets as accompanied checked baggage (excess luggage) checked in at the passenger terminal.
• Requirement: All live animals that do not qualify for cabin travel must be booked and transported as Manifest Cargo (see below).
• Exceptions: Always verify your specific ticket conditions, as policies may occasionally vary for specific government or military travel, but for tourists, the Cargo route is the standard.

As cargo (for large animals and pets)

• When this option is required: This is the mandatory method for transporting cats, dogs, and other household pets on Gulf Air flights.
• Container Requirements: Pets must travel in an IATA-compliant crate that is rigid, leak-proof, and escape-proof. The container must be large enough for the animal to stand, turn around, and lie down naturally.
• Booking Procedure: Arrangements must be made through the Gulf Air Cargo department well in advance of your travel date.
• Special Requirements: Animals are transported in temperature-controlled holds, ensuring their safety during the flight to Manama or other destinations.

Required Documentation

• Veterinary Passport: A valid pet passport containing identification details and medical history.
• Health Certificate: A veterinary health certificate issued within a specific timeframe (usually 10 days) before travel.
• Vaccination Records: Proof of up-to-date vaccinations, specifically for Rabies (administered at least 30 days prior to travel) and other species-specific shots.
• Import/Export Permits: Valid import permits for the destination country (e.g., from the Ministry of Municipalities in Bahrain) and export certificates from the origin country.
• Microchip Certificate: Proof of ISO-compliant microchipping is mandatory for identification.

Service Costs

• In-cabin Fee: Service dogs are carried free of charge. Falcons are subject to specific charges which may vary based on the ticket class and route.
• Cargo Fee: Costs for shipping pets as cargo are calculated based on the volumetric weight of the crate and the destination.
• Route Variance: Rates differ significantly depending on whether you are flying from Dubai, Abu Dhabi, or further afield.

Preparation Tips

• Crate Acclimatization: Let your pet get used to their travel crate weeks before the flight to reduce anxiety.
• Hydration and Feeding: Feed your pet a light meal about 4 hours before departure and ensure they are well-hydrated.
• Comfort Items: Place a familiar blanket or absorbent bedding inside the crate to provide comfort and soak up accidents.
• Labels: clearly mark the crate with "Live Animal" stickers and attach your contact information securely.

Restrictions

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs, such as Persians, Bulldogs, and Pugs, are often restricted due to respiratory risks in the cargo hold.
• Health Conditions: Sick, injured, or pregnant animals (past a certain gestation period) are generally not accepted for travel.
• Age Limits: Puppies and kittens must usually be at least 12 weeks old to travel.

Note: Pet travel regulations are subject to change and can be complex. It is strongly recommended to contact Gulf Air's local office or their Cargo department directly to confirm current requirements for your specific itinerary.

Falconflyer is the rewarding loyalty program designed by Gulf Air to enhance the travel experience for its most frequent passengers. By offering a range of exclusive privileges and earning opportunities, the program ensures that every journey with the national carrier of Bahrain is more valuable. Whether flying for business from Dubai or taking a leisure trip to Manama, members can enjoy tailored services that recognize their loyalty and status.

Membership Tiers

• Blue: The entry-level tier offering digital card access and the ability to nominate family members.
• Silver: Includes access to the Falcon Gold Lounge in Bahrain and 15 kg of extra baggage allowance.
• Gold: Offers priority check-in, lounge access with a guest, and 20 kg of additional baggage.
• Black: The exclusive top tier featuring guaranteed seat availability, fast-track services, and 25 kg extra baggage.

Earning Miles

• Flights: Earn loyalty miles based on ticket class and distance flown on all scheduled Gulf Air routes.
• Family Membership: Distinctively allows family members to pool miles into a single account for faster rewards.
• Partners: Accumulate points when booking stays with global hotel chains or renting cars from partner agencies.
• Credit Cards: Use co-branded credit cards for daily purchases to boost your miles balance.
• Shopping: Earn miles through transactions with select retail and lifestyle partners.

Redeeming Miles

• Award Flights: Book free tickets to destinations across the network, including Abu Dhabi.
• Class Upgrades: Use miles to upgrade your seat from Economy to the luxurious Falcon Gold cabin.
• Lounge Access: Redeem miles for entry to premium airport lounges even when flying Economy.
• Excess Baggage: Pay for extra luggage weight using your accumulated miles instead of cash.

Airline Partnerships

• Global Reach: While not a member of a global alliance like Star Alliance, Gulf Air maintains a strong independent network.
• Codeshare Partners: The airline partners with major carriers such as Etihad Airways, Oman Air, and Turkish Airlines.
• Interline Agreements: Extended connectivity is provided through cooperation with numerous international airlines.

How to Join

Joining Falconflyer is a simple and free process that can be completed online. Travelers can visit the official Gulf Air website or download the mobile app to register, receiving their digital membership card and membership number instantly to start earning miles on their very next flight.

Experience the height of Arabian hospitality with Gulf Air, where the journey is designed to be as memorable as the destination. Whether you are commuting on a short hop from Dubai or connecting through to international destinations, the airline ensures a comfortable and refined experience for all travelers. The fleet, comprising modern aircraft like the Boeing 787-9 Dreamliner and Airbus A321neo, is equipped with the latest cabin technologies to enhance passenger well-being.

Falcon Gold: Premium Luxury

Gulf Air’s signature premium cabin, Falcon Gold, seamlessly blends the luxury of First Class with the practical efficiency of Business Class. Passengers flying from Abu Dhabi or other regional hubs can expect priority check-in, generous baggage allowances, and access to exclusive airport lounges. Onboard, the experience is elevated with:

• Lie-Flat Beds: On long-haul flights and select regional routes utilizing wide-body aircraft, seats convert into fully flat beds, ensuring a restful sleep.
• Privacy and Comfort: The cabins are designed with privacy dividers, ample storage space, and massage features in the seats.
• Sky Chef: A dedicated chef is often available on long-haul flights to prepare gourmet dishes tailored to your taste.

Economy Class: Comfort and Value

The Economy Class cabin is designed to provide more than just a seat; it offers a relaxing environment with generous legroom and adjustable headrests. Even on short flights to Manama, passengers appreciate the spacious layout and the attention to detail. Each seat is equipped with personal USB ports and power outlets, allowing travelers to stay connected and keep their devices charged throughout the flight.

In-Flight Entertainment and Connectivity

Gulf Air’s state-of-the-art entertainment system, Falcon Entertainment, features high-definition touchscreens at every seat in both classes. The extensive library includes:

• Movies and TV: A wide selection of the latest Hollywood blockbusters, Arabic cinema, and international TV shows.
• Audio: Diverse music channels and audiobooks to suit all preferences.
• Kids’ Zone: Dedicated content to keep younger travelers engaged.

Dining Experience

Culinary excellence is a hallmark of the carrier. All meals served on board are Halal certified, reflecting the airline's cultural heritage.

• Falcon Gold Dining: Enjoy a "dine on demand" service with a menu of contemporary Arabic and international cuisine, served on fine china with premium cutlery.
• Economy Dining: Passengers receive hot, savory meals that blend local flavors with international favorites, accompanied by a selection of complimentary beverages.
• Special Meals: Dietary requirements such as vegetarian, vegan, diabetic, or gluten-free meals can be requested in advance at the time of booking.

Special Services

The airline is renowned for its family-friendly approach. The famous Sky Nanny service allows parents to travel with ease, as dedicated cabin crew members assist with boarding, disembarking, and keeping children entertained. For passengers with reduced mobility or special medical needs, Gulf Air provides comprehensive assistance, from wheelchair services at the airport to specialized care on board, ensuring a safe and dignified journey for everyone.

Gulf Air operates a focused and efficient route network centered around its strategic hub in Manama. The airline provides vital connectivity for travelers in the region, particularly linking the United Arab Emirates directly to Bahrain with high-frequency daily service.

Flying with Gulf Air offers a seamless travel experience, connecting the Middle East to the world through its efficient hub in Manama. To ensure your journey is as smooth and cost-effective as possible, a little planning goes a long way. Here are some essential tips for booking and flying with Bahrain's national carrier.

Timing is Key for Best Fares
To secure the most attractive prices, it is generally recommended to book your tickets at least several weeks in advance. Travelers flying from Dubai or other major cities often find better rates by avoiding peak travel periods, such as major school holidays and religious festivals. Keep an eye out for special promotions and seasonal sales, which are frequently announced on the airline's official website and social media channels.

Streamline Your Journey with Digital Tools
Make the most of the Gulf Air mobile app to manage your travel plans on the go. The app allows you to book flights, check flight status, and access your Falconflyer loyalty account effortlessly. We highly recommend using the online check-in feature, which typically opens 24 hours before departure. This service allows you to select your preferred seat and skip the long queues at the airport, giving you more time to relax before your flight from Abu Dhabi or elsewhere.

Comfort and Peace of Mind
Seat selection is a crucial part of a comfortable trip. Whether you prefer extra legroom, a window view, or an aisle seat for easy access, selecting your spot during booking or online check-in is advisable to ensure availability. Additionally, consider purchasing travel insurance when finalizing your booking. Having coverage for unexpected cancellations, medical emergencies, or lost baggage adds an extra layer of security to your international adventures.

The story of Gulf Air is effectively the story of civil aviation in the Arabian Gulf. Established in 1950 as Gulf Aviation Company by British pilot Freddie Bosworth, the airline began as a modest commuter service operating small aircraft like the Avro Anson and de Havilland Dove. It was created to connect the emerging oil towns of the region, ferrying workers and equipment across the desert landscapes that lacked modern road infrastructure. As one of the first indigenous airlines in the Middle East, it played a pioneering role in linking the Gulf states to the wider world.

A significant turning point occurred in the 1970s when the airline was acquired jointly by the governments of Bahrain, Qatar, the United Arab Emirates (specifically the Emirate of Abu Dhabi), and Oman. Rebranded as Gulf Air, it became the flag carrier for the entire region. This era marked the introduction of the iconic "Golden Falcon" livery, a symbol of luxury and Arabian heritage that remains today. During this "Golden Age," the carrier expanded its network rapidly, launching transcontinental flights to London and extending its reach into Asia.

The fleet evolution reflects the airline's growth from a local operator to a global player. In the late 1970s and 1980s, the airline famously operated the Lockheed L-1011 Tristar, an aircraft beloved by passengers for its spaciousness and comfort. These wide-body jets were instrumental in establishing the carrier's reputation for premium service. Over the decades, the fleet modernized to include the Boeing 767 and Airbus A330 and A340, ensuring the airline remained competitive on long-haul routes to Europe and the Far East.

As the aviation landscape in the Middle East shifted in the early 2000s, the joint-owner states began establishing their own national carriers. Following the withdrawal of its partners to focus on their respective airlines, Gulf Air became the sole national carrier of the Kingdom of Bahrain in 2007. This transition allowed the company to refocus its strategy, pivoting towards a "boutique" airline model. This approach prioritizes personalized service, high-quality amenities, and convenient connections through its hub in Manama, distinguishing it from the massive volume-driven strategies of regional competitors.

In recent years, the airline has embarked on a comprehensive modernization program. The introduction of the state-of-the-art Boeing 787-9 Dreamliner and the eco-efficient Airbus A321neo marked a new chapter in its history. Celebrating its 70th anniversary in 2020, the carrier continues to innovate, recently moving operations to the new, modern terminal at Bahrain International Airport. Today, it maintains its legacy as a bridge between East and West, serving long-standing key markets like Dubai while constantly upgrading the passenger experience.