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Hong Kong Airlines

About the Airline

Established in 2006, Hong Kong Airlines has rapidly evolved from a regional player into a significant force in the Asia-Pacific aviation market. Operating from its strategic home base in Hong Kong, the airline is dedicated to delivering a travel experience that captures the vibrancy and "very Hong Kong" spirit of its origins. With a strong emphasis on customer service and connectivity, the carrier facilitates seamless travel for both business and leisure passengers across a growing network of international destinations.

IATA Code HX
ICAO Code CRK
Headquarters Hong Kong
Year Founded 2006
Main Hub Hong Kong
Destinations 25+
Fleet Size 30+

Fleet and Network
The airline operates a modern, all-Airbus fleet primarily consisting of A320 and A330 aircraft, designed to ensure passenger comfort and operational efficiency. Its comprehensive network focuses heavily on high-demand routes within Asia, including frequent flights to Taipei, Bangkok, and Tokyo. Additionally, the carrier maintains strong connections to mainland China, serving key economic hubs such as Shanghai and Beijing, as well as offering long-haul service to Vancouver.

Service and Achievements
As a full-service carrier, Hong Kong Airlines provides passengers with inclusive amenities, such as checked baggage and inflight meals, distinguishing it from low-cost alternatives in the region. The company has been recognized for its commitment to service excellence, having received a 4-Star rating from Skytrax. Safety remains a paramount core value, with the airline adhering to rigorous international safety standards and maintenance protocols to ensure a secure journey for every traveler.

Contact Information

For travelers in the United Arab Emirates, connecting with Hong Kong Airlines is primarily managed through their international customer service channels and digital platforms. As the airline does not operate a dedicated local base in the region, support for bookings, flight changes, and inquiries regarding their network is handled centrally by their global team.

Official Website
Passengers can access the full range of services, including flight status updates and online check-in, by visiting the official website.
Website: www.hongkongairlines.com

Contact Information
Since there is no direct local helpline for the United Arab Emirates, customers are advised to use the global 24-hour service hotline or contact the airline via email. Please note that international calling charges may apply.

  • Customer Service (Global 24/7): +852 3916 3666
  • Main Email: call.center@hkairlines.com
  • Customer Experience Email: customer.experience@hkairlines.com
  • Mobile App: Available as "Hong Kong Airlines" on the App Store and Google Play for booking and itinerary management.

Social Media
For the latest updates and promotional offers, travelers can follow the airline on their official social media channels:

  • Facebook: www.facebook.com/hkairlines
  • Instagram: www.instagram.com/hkairlines
  • Twitter/X: www.twitter.com/hkairlines

Local Offices in United Arab Emirates
Currently, Hong Kong Airlines does not maintain a physical walk-in office or ticket counter within the United Arab Emirates. All administrative and ticketing matters should be directed to the global customer service center listed above or managed via the official website.

Emergency Support
In the event of urgent travel disruptions or immediate assistance requirements, passengers are encouraged to call the 24/7 Global Customer Service hotline at +852 3916 3666.

Baggage Policy

Understanding baggage policies is an essential step for a smooth journey with Hong Kong Airlines. Whether you are traveling light for a weekend getaway to Taipei or packing heavy for a long-haul trip to Vancouver, knowing your allowance beforehand can save time and prevent unexpected fees at the airport. The airline divides its baggage rules into cabin baggage and checked baggage, with variations based on your travel class and ticket type.

Carry-on Baggage Allowances
All passengers are permitted to bring cabin baggage on board, provided it fits within the overhead compartments or under the seat in front of you. The standard size limit for carry-on bags is 56cm x 36cm x 23cm (22" x 14" x 9").

  • Economy Class: Passengers are typically allowed one piece of carry-on baggage with a maximum weight of 7kg (15lbs).
  • Business Class: Travelers in Business Class enjoy a more generous allowance of two pieces, with each bag weighing up to 7kg (15lbs).
  • Personal Item: In addition to the standard carry-on, every passenger may bring one small personal item, such as a handbag, laptop bag, or small backpack, which must fit under the seat.

Checked Baggage Limits
Hong Kong Airlines generally operates under two different baggage concepts depending on your route: the Weight Concept and the Piece Concept. Your allowance is closely tied to the "Fare Family" bundle you purchased (e.g., Basic, Main, Flex, or Business).

  • Regional Routes (Weight Concept): For most flights within Asia, such as those to Bangkok or Shanghai, there is no limit on the number of pieces you can check, as long as the total weight does not exceed your allowance.
    • Economy: Allowances usually range from 0kg to 30kg depending on the fare tier selected.
    • Business: Typically includes 40kg of checked baggage.
  • Long-Haul Routes (Piece Concept): For flights to destinations like Vancouver, limits are defined by the number of bags.
    • Economy: Generally allows 2 pieces, up to 23kg each.
    • Business: Generally allows 2 pieces, up to 32kg each.

Note: Specific allowances can vary. Always verify the exact baggage details printed on your e-ticket or manage your booking online prior to departure.

Excess Baggage Fees
If your luggage exceeds the free allowance, excess baggage charges will apply. These fees vary based on the route and the method of purchase. It is highly recommended to purchase extra baggage allowance online via the official website or mobile app before arriving at the airport, as prepaid rates are significantly cheaper than counter rates at Hong Kong International Airport or other stations.

Special Items
Hong Kong Airlines accommodates various types of special baggage, allowing you to bring your hobbies with you.

  • Sports Equipment: Items like golf clubs, bicycles, skis, and surfboards can often be included as part of your free checked baggage allowance if they fall within size and weight limits. Large or heavy equipment may incur an oversize baggage fee.
  • Musical Instruments: Small instruments can be carried on board if they fit within the cabin baggage dimensions. larger instruments may require the purchase of an extra seat (Cabin Seat Baggage) or must be checked in as special cargo in a hard-shell case to ensure protection.

Restricted and Prohibited Items
To ensure safety, strict regulations apply to what can be packed.

  • Lithium Batteries & Power Banks: Must be carried in your carry-on baggage only. They are strictly prohibited in checked luggage.
  • Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less, placed in a single transparent, re-sealable plastic bag of maximum 1-liter capacity. Larger amounts must be packed in checked luggage.
  • Prohibited Goods: Explosives, flammable substances, stunning devices, and sharp objects (in the cabin) are forbidden.

Tips for Packing Efficiently
Prepare for a hassle-free check-in experience with these tips:

  1. Weigh Before You Go: Use a portable luggage scale at home to ensure you are within limits, especially if you plan to shop in Tokyo or Seoul.
  2. Tag Your Bags: Remove old barcode tags and clearly label your luggage with your name and contact information both inside and outside.
  3. Keep Valuables Close: Never pack medication, travel documents, jewelry, or expensive electronics in your checked luggage. Keep these items in your carry-on.

Pet Travel Rules

Traveling with pets requires careful planning, and Hong Kong Airlines strives to make the journey as smooth as possible for your furry companions. The airline generally accepts domesticated dogs and cats for travel, offering different transport options depending on the size of the animal and the regulations of the destination country.

Transport Options

Hong Kong Airlines provides specific services to accommodate pets safely. It is essential to choose the right option based on your pet's weight and size.

In Cabin (Pet Travel Scheme)

For smaller pets, the airline allows them to travel in the passenger cabin on strictly selected routes. This service is currently primarily available for flights departing from Hong Kong to specific destinations, such as Japan. This ensures your pet remains with you throughout the flight.

  • Carrier Dimensions: The travel bag must not exceed 45cm (L) x 37cm (W) x 21cm (H).
  • Maximum Weight: The total weight of the pet and the carrier must not exceed 8 kg.
  • Allowed Pet Types: Only domesticated dogs and cats are permitted.
  • Limit per Passenger: Each passenger is typically limited to one pet in the cabin.
  • Placement: The carrier must be placed under the seat in front of you for the duration of the flight.

In Cargo Hold (Checked Baggage)

Larger pets that exceed the cabin weight or size limits can travel as checked baggage in the temperature-controlled cargo hold.

  • Container Requirements: Pets must travel in a rigid, IATA-compliant container that allows them to stand, turn, and lie down comfortably.
  • Safety: The container must be escape-proof, leak-proof, and well-ventilated on at least three sides.
  • Documentation: You must sign a release form and provide all necessary health and vaccination documents at the check-in counter.
  • Weight Limits: Fees are usually calculated based on the total weight of the animal and the crate as excess baggage.

As Cargo

This option is generally used for very large animals, unaccompanied pets, or when shipping animals to countries with strict import regulations (such as flights into Hong Kong where manifest cargo is often mandatory for live animals).

  • Requirement: Necessary for routes where checked baggage pet travel is not permitted by local authorities.
  • Booking: This must be arranged through the airline's cargo department or a freight forwarder well in advance.

Required Documentation

To ensure your pet is accepted for travel, you must have the following documents ready in original formats:

  • Veterinary Health Certificate: A valid certificate issued by a registered veterinarian stating the animal is fit for travel (usually issued within a specific window before departure).
  • Vaccination Records: Proof of all required vaccinations, specifically a valid Rabies vaccination certificate.
  • Microchip: Most international travel requires the pet to be microchipped for identification.
  • Import/Export Permits: Valid licenses or permits required by the departure and arrival countries.

Service Costs

Fees for traveling with pets are not included in the free baggage allowance and are charged separately.

  • In-Cabin Fee: A fixed fee per sector applies, varying by route (typically charged as a special service fee).
  • Checked Baggage Fee: Charged based on the total weight (pet + crate) according to standard excess baggage rates or a fixed pet rate depending on the zone.
  • Cargo Rates: Calculated based on volumetric weight and current air freight rates.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress during the journey.

  • Acclimatization: Let your pet spend time in their travel crate days or weeks before the flight to get used to it.
  • Food and Water: Feed your pet a light meal about 4 to 6 hours before departure; ensure they are hydrated but avoid overfeeding.
  • Comfort: Place an absorbent mat and a familiar item, like a small toy or blanket, inside the carrier.
  • Consultation: Talk to your vet about your pet’s fitness to fly; sedation is generally not recommended as it can affect breathing at high altitudes.

Restrictions

For the safety of the animals, Hong Kong Airlines enforces certain restrictions.

  • Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from checked baggage due to respiratory risks.
  • Fighting Breeds: Aggressive or fighting dog breeds are generally prohibited.
  • Age Limits: Puppies and kittens usually must be at least 10 to 12 weeks old to travel.
  • Health Conditions: Pregnant animals or those in poor health may be refused carriage.
  • Service Dogs: Certified disability assistance dogs are accepted in the cabin free of charge, provided they meet specific training and documentation requirements.

Important Note: Regulations regarding pet travel, especially import rules for specific destinations, can change frequently. It is highly recommended to contact Hong Kong Airlines directly and consult the relevant government authorities of your destination before booking your trip.

Loyalty Program

Hong Kong Airlines rewards its frequent flyers through the Fortune Wings Club, a comprehensive loyalty program designed to enhance the travel experience for regular passengers. By joining this program, travelers can earn points not only when flying with Hong Kong Airlines but also with its partner carriers and through various lifestyle purchases, unlocking a range of exclusive privileges that make every journey more comfortable.

Membership Tiers
The Fortune Wings Club features a structured five-tier hierarchy. New members start at the entry level and can ascend to elite statuses by accumulating Status Qualifying Points (SQP) or Status Qualifying Segments (SQS).

  • Fortune Wings Card (Entry Level): The starting tier for all members upon free registration. It allows travelers to begin earning points immediately on eligible flights and purchases.
  • Select Card: The first elite milestone, achieved after earning 5,000 SQP or completing 4 qualifying segments. This status offers a stepping stone to greater benefits.
  • Silver Status: Offers convenient perks like priority check-in counters and priority baggage handling to streamline the airport experience.
  • Gold Status: Unlocks premium benefits including access to airport VIP lounges and free extra legroom seats for added comfort.
  • Platinum Status: The highest tier providing ultimate recognition, including guaranteed seat reservations, bonus point multipliers, and complimentary cabin upgrades.

Earning Points
Members can accumulate Fortune Wings Club (FWC) points through diverse channels, making it easy to build up a balance for future rewards.

  • Air Travel: Earn points based on the distance flown and fare class with Hong Kong Airlines and partner carriers.
  • Credit Cards: Transfer points from participating bank credit cards directly into your FWC account to boost your balance faster.
  • Hotels: Book stays with partner hotel chains or booking platforms to earn additional points while you sleep.
  • Car Rentals: Accumulate points when renting vehicles from major international rental agencies during your trips.
  • Shopping and Lifestyle: Earn rewards through daily spending with affiliated retail and dining partners.

Redeeming Points
Your accumulated points can be transformed into tangible travel benefits and lifestyle rewards.

  • Award Flights: Redeem points for free tickets to popular destinations like Osaka or Beijing.
  • Cabin Upgrades: Use points to upgrade from Economy to Business Class for a more luxurious journey with superior service.
  • Lifestyle Awards: Exchange points for various consumer goods, electronics, and travel vouchers through the program's online mall.
  • Offset Fares: Use the "Cash + Points" option to pay for part of your ticket price on select flights, offering flexibility in how you spend.

Alliance and Partners
While Hong Kong Airlines is not a member of the three major global airline alliances (Star Alliance, oneworld, or SkyTeam), the Fortune Wings Club offers a robust network of airline partners.

  • Airline Partners: Members can earn and redeem points on Hainan Airlines, Grand China Air, Tianjin Airlines, and other HNA Group carriers.
  • Global Reach: This partnership network extends connectivity significantly across mainland China and international routes, ensuring members are rewarded wherever they fly.

How to Join
Becoming a member of the Fortune Wings Club is simple and free of charge. Travelers can register instantly by visiting the official Hong Kong Airlines website or by downloading the mobile app. Once registered, you will receive a digital membership card and can immediately start earning points on your next flight to Hong Kong or beyond.

Services & Classes

Flying with Hong Kong Airlines offers a blend of traditional Asian hospitality and modern comfort. Whether traveling on a short regional hop to Nanjing or a longer journey across the continent, the airline strives to make the experience pleasant and relaxing for all passengers. The cabin crew is known for their friendly "truly Hong Kong" service, ensuring that your vacation begins the moment you step on board.

Service Classes
Hong Kong Airlines typically operates a two-class configuration, catering to different budgets and travel needs. The specific cabin features depend heavily on the aircraft type, primarily the Airbus A330 wide-body jets and the smaller Airbus A320 series.

  • Economy Class: Designed for practical comfort, Economy seats offer generous legroom and adjustable headrests. On the wide-body A330 aircraft, the cabin layout (often 2-4-2) provides easy aisle access for most passengers. Travelers flying to destinations like Fukuoka or Chongqing can expect a comfortable seat pitch and ergonomic design suitable for relaxing or working.
  • Business Class: For those seeking a premium experience, Business Class offers enhanced privacy and space. On select A330 aircraft serving major routes such as Shanghai or Bangkok, passengers can enjoy flat-bed seats that recline fully, allowing for a restful sleep. Business Class travelers also benefit from priority check-in, increased baggage allowance, and access to VIP lounges where available.

In-Flight Dining
One of the highlights of flying with Hong Kong Airlines is the culinary experience. The airline takes pride in showcasing local culture through its food.

  • Regional Flavors: Passengers are treated to a variety of Asian and Western dishes. Authentic Hong Kong-style cuisine, such as dim sum, fried noodles, and the airline's signature tofu dessert, is frequently featured on the menu.
  • Beverages: A complimentary selection of juices, soft drinks, tea, and coffee is available in all classes. Business Class passengers can also enjoy a curated list of wines and spirits to complement their meals.
  • Special Meals: To accommodate dietary requirements—religious, medical, or dietary preferences—special meals (such as vegetarian, child meals, or low-salt options) can be pre-ordered via the website up to 24 hours before departure.

Entertainment and Connectivity
To keep boredom at bay during flights to cities like Denpasar or Sapporo, the airline provides a range of entertainment options.
On A330 aircraft, the in-flight entertainment (IFE) system features personal seatback screens loaded with the latest Hollywood blockbusters, Asian cinema hits, TV programs, and music. On A320 flights, which are shorter, entertainment may be limited, so passengers are encouraged to bring their own devices and reading materials. An in-flight magazine is also provided, featuring travel guides and lifestyle articles.

Family and Special Assistance
Hong Kong Airlines is committed to making travel accessible for everyone.

  • Traveling with Children: Families are welcomed with priority boarding to allow extra time for settling in. Onboard, bassinet seats are available for infants on certain aircraft but must be reserved in advance.
  • Unaccompanied Minors: A dedicated service is available for children aged 6 to 12 traveling alone, ensuring they are supervised and cared for from check-in until they are handed over to their guardian at the destination.
  • Disability Assistance: The airline provides comprehensive support for passengers with reduced mobility, including wheelchair assistance and help with boarding. Passengers requiring special assistance should notify the airline at least 48 hours prior to their flight to ensure appropriate arrangements are made.

Popular Destinations

Hong Kong Airlines operates a robust network centered around its strategic hub in Hong Kong, connecting passengers to key destinations across the Asia-Pacific region and beyond. The carrier focuses on providing frequent and convenient services to major cities in mainland China, Japan, and Southeast Asia, ensuring seamless connectivity for both business and leisure travelers.

From To Flights per 3 weeks
Hong Kong (HKG) Taipei (TPE) 254
Bangkok (BKK) Hong Kong (HKG) 89
Hong Kong (HKG) Tokyo (NRT) 87
Hong Kong (HKG) Osaka (KIX) 84
Hong Kong (HKG) Shanghai (PVG) 82
Hong Kong (HKG) Beijing (PEK) 42
Hong Kong (HKG) Sapporo (CTS) 42
Hong Kong (HKG) Nanjing (NKG) 38
Seoul (ICN) Hong Kong (HKG) 33
Hong Kong (HKG) Fukuoka (FUK) 31
Hong Kong (HKG) Hangzhou (HGH) 30
Hong Kong (HKG) Da Nang (DAD) 27
Phuket (HKT) Hong Kong (HKG) 24
Hong Kong (HKG) Okinawa (OKA) 21
Hong Kong (HKG) Chongqing (CKG) 21
Hong Kong (HKG) Chengdu (TFU) 21
Hong Kong (HKG) Denpasar (DPS) 21
Hong Kong (HKG) Haikou (HAK) 21
Hong Kong (HKG) Sanya (SYX) 21
Hong Kong (HKG) Vancouver (YVR) 21

Booking Tips

Planning a trip with Hong Kong Airlines offers a gateway to exciting destinations across the Asia-Pacific region. Whether you are connecting through their hub in Hong Kong or exploring further afield, a few strategic steps can ensure a smooth and cost-effective journey. To secure the most competitive fares, it is generally advisable to book your tickets at least 3 to 6 weeks in advance. Flexibility with your travel dates can be a significant advantage; flying mid-week, particularly on Tuesdays and Wednesdays, often yields lower prices compared to weekends.

Finding the best value often requires keeping an eye on seasonal promotions, especially for high-demand routes like Taipei or Tokyo. We recommend signing up for the airline's official newsletter or following their social media channels to receive instant notifications about flash sales and exclusive offers. Additionally, checking the airline's official website directly can sometimes reveal special packages that third-party aggregators might miss.

Streamline your airport experience by downloading the official mobile app. This handy tool allows you to search for flights, manage your booking, and check flight status in real-time. One of the most convenient features is online check-in, which typically opens 48 hours before your scheduled departure. Utilizing this service allows you to select your seat early and bypass long queues at the check-in counters, leaving you more time to relax before your flight to cities like Shanghai or Bangkok.

Regarding comfort onboard, seat selection is a crucial step. While standard seats can often be selected for free during online check-in, purchasing a seat in advance guarantees your preference, whether you enjoy the view from a window seat or the easy access of an aisle seat. For longer journeys, such as the route to Vancouver, consider upgrading to an Extra Legroom seat to ensure a more restful flight.

Finally, do not overlook the importance of travel insurance. While everyone hopes for a seamless trip, purchasing a comprehensive policy is essential for peace of mind. Ensure your insurance covers potential trip cancellations, flight delays, lost luggage, and medical emergencies abroad. This extra layer of protection allows you to focus entirely on enjoying your travels to destinations like Osaka or Denpasar without worry.

Company History

History:

Founding and Early Years
Hong Kong Airlines was officially established in 2006, following the acquisition and rebranding of CR Airways. This marked the beginning of a new era in local aviation, with the carrier setting up its headquarters and main hub in Hong Kong. In its initial phase, the airline focused on establishing a strong regional foothold, operating a modest fleet to connect the city with secondary cities in mainland China and Southeast Asia. This strategic foundation allowed the company to position itself as a fresh, service-oriented alternative in a competitive market.

Fleet Evolution and Expansion
A significant turning point in the airline's history was the strategic decision to transition to an all-Airbus fleet. By introducing the single-aisle Airbus A320, the carrier was able to increase frequency on short-haul routes to popular destinations like Taipei and Bangkok. The subsequent induction of wide-body Airbus A330 aircraft was a major milestone, enabling the airline to carry more passengers and cargo while extending its reach. This fleet modernization facilitated the launch of medium-haul routes and enhanced the passenger experience with more spacious cabins and lie-flat seats in Business Class.

Strategic Route Development
As the airline matured, it aggressively expanded its network to cover key Asian capitals and leisure hotspots. The launch of services to major Japanese cities, including Tokyo and Osaka, proved highly successful, cementing the carrier's reputation among leisure travelers. Concurrently, the airline strengthened its business connectivity by increasing frequencies to Shanghai and Beijing. A notable achievement in its route development was the inauguration of transpacific service to Vancouver, marking its entry into the long-haul market and bridging Asia with North America.

Service Innovation and Recognition
Throughout its development, Hong Kong Airlines has distinguished itself through a commitment to high service standards. The airline invested heavily in training its crew to deliver genuine hospitality and introduced unique inflight amenities that highlighted local culture. These efforts were validated when the carrier was awarded a 4-Star rating by Skytrax. The company also focused on innovation in passenger convenience, becoming one of the early adopters of self-service check-in technologies at its home hub to streamline the travel process.

Modern Developments
In recent years, the airline has demonstrated remarkable resilience by adapting its business model to changing global market dynamics. Focusing on its core strengths, it has optimized its network to prioritize high-demand regional routes while maintaining essential long-haul links. Today, Hong Kong Airlines continues to evolve, reinforcing its role as a key pillar of the local aviation sector and serving as a vital bridge connecting passengers to destinations such as Denpasar and Chongqing.

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