Luxair

Nestled in the heart of Europe, Luxair serves as the flag carrier of the Grand Duchy of Luxembourg, acting as a vital bridge between this central European nation and the rest of the world. Since its establishment in 1961, the airline has cultivated a reputation for reliability, punctuality, and a high standard of in-flight service, embodying its motto, "Fly in good company." Far from being just a regional transport option, Luxair offers a boutique travel experience that combines the efficiency required by business travelers with the comfort desired by holidaymakers. Its strategic location allows it to connect major European hubs with niche leisure destinations, making it a versatile choice for modern explorers.

Luxair operates a modern and versatile fleet tailored to its specific network needs, primarily consisting of Boeing 737 aircraft for medium-haul routes and efficient De Havilland Q400 turboprops for shorter regional hops. This fleet strategy allows the airline to maintain a high frequency of flights to key business centers while ensuring comfort on longer leisure routes. The company places a strong emphasis on safety and fleet modernization, investing in newer, more fuel-efficient aircraft to reduce its environmental footprint while maintaining an impeccable safety record that meets rigorous international standards.

One of the airline's defining characteristics is its commitment to a full-service experience, distinguishing it from many low-cost carriers in the region. Passengers flying with Luxair can typically expect complimentary snacks, meals, and beverages, alongside a generous baggage allowance that adds significant value to the ticket price. The airline is particularly noted for its connectivity, linking Luxembourg City to major European capitals and sunny holiday spots. Recently, the carrier has also expanded its reach to include unique routes, such as direct services to Dubai, catering to both business professionals and tourists seeking warmth and luxury.

Beyond the hardware and routes, Luxair prides itself on its corporate values, focusing on quality, customer proximity, and regional responsibility. The airline plays a crucial role in the economic development of Luxembourg, facilitating trade and tourism. Its dedication to excellence has been recognized through various industry accolades over the decades, particularly for punctuality and service quality. Whether traveling for a quick business meeting or a long-awaited vacation, passengers choose Luxair for its seamless blend of Luxembourgish hospitality and professional efficiency.

Connecting the heart of Europe with the Arabian Peninsula, Luxair operates direct flights between Luxembourg City and Dubai (Al Maktoum International - DWC). For travelers in the United Arab Emirates, the airline manages inquiries primarily through its central customer care facilities in Luxembourg and its digital platforms. While there is no permanent city ticketing office in Dubai, passengers have access to comprehensive support for reservations, flight changes, and additional services via the official website and international call center.

Official Website: www.luxair.lu

Luxair Contact Information

• Official Website: www.luxair.lu – The most efficient way to book tickets, manage reservations, and check flight status.
• Customer Service & Reservations: +352 2456 1
  Note: This is the main international number based in Luxembourg. International calling rates from the UAE will apply. Support is available in English, French, and German.
• Email Support: callcenter@luxair.lu or info@luxair.lu
• Mobile App: "Luxair Luxembourg Airlines"
  Available for download on the Apple App Store and Google Play for easy booking and mobile boarding passes.

Social Media Channels

Stay informed about the latest flight schedules, route updates, and special offers by following the airline's official social media accounts:

• Facebook: facebook.com/luxair.lu
• X (Twitter): x.com/LuxairAirlines
• Instagram: instagram.com/luxairairlines
• LinkedIn: linkedin.com/company/luxair

Local Presence in United Arab Emirates

• Airport Check-in: Luxair counters are located at Dubai World Central (DWC). These counters are operational only during flight check-in times on the day of departure. Ground staff are available to assist with baggage drop and immediate travel needs during this window.
• Ticketing Office: Luxair does not operate a walk-in sales office in the UAE. Travelers are encouraged to manage all bookings online or contact the headquarters directly.

Customer Support Hours

The international Customer Service Center operates on Central European Time (CET). Please consider the time difference when calling from the UAE.

• Monday to Friday: 09:00 – 19:00 (CET)
• Saturday and Sunday: 09:00 – 17:00 (CET)

For urgent matters outside of these operational hours, passengers should utilize the "Manage Booking" section on the official website.

Baggage Guidelines for Your Journey

Preparing for your flight is an exciting part of the travel experience, and Luxair strives to make the process as straightforward as possible. Whether you are flying from Dubai for a business trip or heading to Luxembourg City for a European getaway, understanding the baggage allowances ensures a smooth start to your journey. The airline offers generous allowances that reflect its full-service philosophy, though specific limits depend on your travel class and fare type.

Carry-On Baggage

Luxair allows passengers to keep essential items close at hand in the cabin. The allowance is designed to accommodate travel necessities while ensuring safety and comfort on board.

• Economy Class: Passengers are entitled to one piece of hand luggage weighing up to 8 kg.
• Business Class: Travelers usually enjoy an allowance of two pieces of hand luggage, each weighing up to 8 kg.
• Dimensions: The maximum dimensions for carry-on bags are typically 55 x 40 x 23 cm.
• Personal Item: In addition to the main carry-on, you may bring one small personal item such as a handbag, laptop bag, or umbrella (max dimensions 40 x 30 x 10 cm).

Checked Baggage Allowances

Your checked baggage allowance varies depending on the fare family you have purchased (e.g., Light, Smart, Flex, or Business). It is always best to check your specific ticket confirmation for the exact details.

• Economy Class (Smart/Flex): Standard tickets typically include one piece of checked baggage weighing up to 23 kg.
• Business Class: Passengers traveling in Business Class generally benefit from an increased allowance of two pieces, weighing up to 32 kg each.
• Economy Light: If you have booked a "Light" fare, checked baggage might not be included and must be purchased separately.

Excess Baggage Fees

If your luggage exceeds the weight or size limits specified in your booking, additional fees will apply. These charges are generally calculated per piece or per kilogram depending on the route. To avoid unexpected costs at the airport in Dubai or Luxembourg, it is highly recommended to purchase extra baggage allowance online in advance, as prepaid rates are often lower than airport counter rates.

Sports Equipment and Special Items

Luxair is known for being relatively distinct in its handling of sports equipment. For many fare types, the airline offers favorable conditions for transporting sports gear.

• Golf Equipment: Luxair is often particularly generous with golfers, frequently transporting one golf bag per passenger free of charge (up to 32 kg), provided it is reserved in advance.
• Other Sports Gear: Bicycles, ski equipment, and surfboards can also be transported. Standard fees usually apply for these "bulky items" unless specific promotions or fare rules state otherwise.
• Musical Instruments: Small instruments can be taken into the cabin as hand luggage if they fit within the dimensions. Larger instruments may require purchasing an extra seat or must be checked in as special cargo.

Restricted and Prohibited Items

To comply with international safety regulations, certain items are restricted. Since flights to and from the European Union have strict security protocols, please observe the following:

• Liquids in Cabin: Liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less and placed in a single, transparent, re-sealable plastic bag (max 1 liter capacity).
• Batteries: Spare lithium batteries and power banks must be packed in your carry-on luggage. They are strictly prohibited in checked baggage.
• Prohibited Items: Explosives, flammable substances, sharp objects (in the cabin), and other dangerous goods are forbidden.

Tips for Packing Efficiently

Maximize your allowance and ensure a hassle-free check-in with these simple tips:

• Weigh at Home: Use a luggage scale before leaving for the airport to ensure you remain within the 23 kg or 32 kg limit.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and email address to all checked items. placing a copy of your contact details inside the bag is also a smart backup.
• Keep Valuables Close: Always pack medication, travel documents, jewelry, and electronics in your carry-on bag, never in your checked luggage.

Traveling with Pets on Luxair

Luxair understands that pets are cherished family members and strives to make their journey as comfortable as possible. Whether you are relocating or taking a long vacation, the airline offers dedicated services to ensure cats and dogs travel safely, either by your side in the cabin or securely in the aircraft's hold.

Transport Options

In Cabin (PETC)

Small pets can travel with you in the passenger cabin, provided they remain in their carrier throughout the flight. This option is ideal for smaller companions who are comfortable in confined spaces.

• Carrier Dimensions: The maximum size for a soft-sided bag is typically 45 x 23 x 25 cm (or 45 x 42 x 20 cm for hard crates).
• Maximum Weight: The total weight of the pet combined with the carrier must not exceed 8 kg.
• Allowed Pet Types: generally limited to dogs and cats.
• Limit per Passenger: Usually one pet container per passenger is permitted.
• Placement: The carrier must fit comfortably under the seat in front of you.

In Cargo Hold (AVIH)

Animals that exceed the size or weight limits for the cabin must be transported as checked baggage in the ventilated cargo hold. The environment is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: You must provide an IATA-compliant hard-shell crate (fiberglass or rigid plastic) with secure locking mechanisms.
• Space Requirements: The animal must be able to stand up, turn around, and lie down naturally within the crate.
• Restrictions: Mesh or soft-sided carriers are strictly prohibited in the hold.
• Water and Food: Containers should be equipped with empty water and food dishes accessible from the outside.

As Cargo

For very large animals, unaccompanied pets, or flights to countries with strict entry regulations (such as the United Arab Emirates or the UK), animals must be shipped as manifest cargo.

• When Required: If the combined weight of pet and crate exceeds the checked baggage limit (often 50 kg) or for specific destinations.
• Booking Procedure: This service is handled by Luxair Cargo and requires separate arrangements, often through a specialized freight forwarder.
• Special Requirements: The documentation and check-in process are distinct from passenger travel and require earlier arrival at the cargo terminal.

Required Documentation

To ensure a smooth departure and entry at your destination, specific paperwork is mandatory. Failure to present these documents may result in transport refusal.

• Veterinary Passport: An official EU Pet Passport or equivalent national document.
• Microchip: The animal must be identified by an electronic microchip (transponder).
• Health Certificate: A veterinary certificate issued shortly before travel confirming the animal is fit to fly.
• Vaccinations: Proof of a valid anti-rabies vaccination is mandatory.
• International Certificates: Additional health certificates or import permits may be required for travel outside the EU, such as to Dubai.

Service Costs

Fees for pet travel are charged per leg of the journey and depend on the method of transport. These prices are subject to change.

• In-Cabin Fee: Approximately EUR 70 per leg.
• Cargo Hold Fee: Approximately EUR 140 per leg (varies by route and size).
• Note: Cargo rates for large animals shipped as freight are calculated based on volumetric weight and must be quoted individually.

Preparation Tips

Proper preparation can significantly reduce stress for both you and your four-legged friend.

• Familiarize Your Pet: Let your pet spend time in the travel crate days or weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Hydration: Ensure the pet is well-hydrated but limit water intake right before boarding.
• Comfort: Place an absorbent mat or old t-shirt with your scent inside the crate.
• No Sedation: Veterinarians and airlines generally advise against sedating animals as it can affect their breathing and temperature regulation at high altitudes.

Restrictions

For safety reasons, certain restrictions apply to animal transport on Luxair flights.

• Brachycephalic Breeds: Snub-nosed dogs (e.g., Pugs, Bulldogs, Boxers) and cats (e.g., Persians) may be restricted or banned from the cargo hold due to respiratory risks.
• Prohibited Breeds: Certain breeds classified as attack or fighting dogs (e.g., American Staffordshire Terriers) may be prohibited.
• Age Restrictions: Puppies and kittens generally must be at least 15 weeks old (varies by vaccination rules).
• Service Animals: Recognized assistance dogs travel free of charge in the cabin but require prior registration and specific documentation.

Important: Travel regulations for animals are complex and subject to change based on the destination. It is highly recommended to contact Luxair customer service and the relevant veterinary authorities at least several weeks before your planned trip to Luxembourg City or other destinations.

Loyalty Program: Miles & More

Luxair participates in Miles & More, which is widely recognized as Europe's leading frequent flyer program. By adopting this expansive loyalty scheme, Luxair allows its passengers to earn and spend miles not only on its own flights between Luxembourg City and destinations like Dubai, but also across a vast network of global airline partners. This integration offers travelers a seamless way to accumulate value, making every journey rewarding regardless of the distance flown.

Membership Tiers and Benefits

The Miles & More program is structured into distinct status levels. As you accumulate "Status Miles" or "Points" within a calendar year, you unlock progressively exclusive privileges designed to enhance your travel comfort.

• Member (Basic/Blue): The entry-level tier where you start earning award miles on flights and everyday purchases immediately upon registration.
• Frequent Traveller (Silver Status): Achieved by earning a set number of points or flight segments. Benefits include access to Business Lounges, increased baggage allowance, and exclusive check-in at Business Class counters.
• Senator (Gold Status): Offers premium perks such as access to Senator and Star Gold lounges worldwide, priority baggage handling, and two upgrade vouchers upon achieving the status.
• HON Circle (Elite Status): The highest tier reserved for top flyers. Members enjoy the utmost luxury, including limousine transfers at select hubs, access to First Class terminals, and the highest priority on waiting lists.

Earning Miles

Accumulating miles is straightforward and flexible, with opportunities extending well beyond just flying.

• Flights: Earn miles on every scheduled Luxair flight, as well as on flights operated by Lufthansa Group airlines and other Star Alliance partners.
• Hotel Partners: Collect miles when booking stays with major hotel chains and booking platforms partnered with the program.
• Car Rentals: Earn frequent flyer miles when renting vehicles from global agencies like Hertz, Avis, or Sixt.
• Everyday Shopping: Accumulate miles through purchases at participating retailers, duty-free shops, and the focused "Worldshop" online store.
• Credit Cards: Use Miles & More co-branded credit cards to earn award miles on daily financial transactions (availability depends on the country of residence).

Redeeming Miles

Once you have built up your balance, you can exchange your award miles for a variety of travel and lifestyle rewards.

• Award Flights: Book free flights (excluding taxes and fees) on Luxair and a vast network of partner airlines.
• Upgrades: Use miles to upgrade your seat from Economy to Business Class for a more comfortable journey.
• Shopping & Lifestyle: Redeem miles for high-quality merchandise, luggage, and electronics through the Lufthansa Worldshop.
• Travel Services: Pay for hotel stays, car rentals, or even lounge access using your accumulated miles.

Alliance and Partner Network

While Luxair is not a full member of a global airline alliance like Star Alliance, its participation in the Miles & More ecosystem connects it deeply to that network.

• Program Partners: Luxair passengers benefit from the same loyalty currency used by major carriers such as Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines.
• Star Alliance Connectivity: Miles earned on Luxair can often be combined with miles earned on Star Alliance carriers, and status members may enjoy reciprocal benefits when flying within the partner network.

How to Join

Joining the program is free and can be done in just a few minutes.

• Online Registration: Visit the official Luxair or Miles & More website to sign up.
• Digital Card: Download the Miles & More app to access your digital service card immediately.
• Start Earning: Enter your new membership number during your next flight booking to start collecting miles instantly.

Service Classes and Cabin Experience

Flying with Luxair is designed to be a relaxing and efficient experience, reflecting the airline's "boutique" philosophy. Unlike many modern carriers that have unbundled their fares entirely, Luxair maintains a full-service approach on most tickets, ensuring that hospitality remains a core part of the journey. Whether traveling on a short regional hop to Luxembourg City or a longer flight to Dubai, passengers can choose between two primary distinct cabins: Economy Class and Business Class.

Economy Class

Luxair’s Economy Class offers a comfortable and high-value travel experience. The cabin is designed to provide essential amenities without hidden costs.

• Seating: On the Boeing 737 fleet, passengers enjoy ergonomic leather seats with standard legroom. On the De Havilland Q400 turboprops, the 2-2 configuration means there are no middle seats, offering either a window or an aisle seat to every traveler.
• Service: Depending on the fare type (Light, Smart, or Flex), the ground experience may vary, but the onboard hospitality remains consistent. Economy passengers receive complimentary snacks and beverages, with more substantial meal service provided on longer routes.

Business Class

For travelers seeking exclusivity, privacy, and flexibility, Business Class provides a premium environment from check-in to arrival.

• Priority Ground Services: The experience begins at the airport with dedicated check-in counters, fast-track security access at Luxembourg Airport, and access to Business Lounges.
• Enhanced Seating Comfort: On Boeing 737 aircraft, the middle seat is typically kept free, transforming a row of three into a spacious area for two. This guarantees extra personal space and privacy for working or relaxing. Passengers are seated in the front rows of the cabin for a quick exit upon arrival.
• Premium Amenities: Business Class guests enjoy a generous baggage allowance and priority baggage delivery.

Dining and Beverages

One of the hallmarks of Luxair is its commitment to high-quality catering. The airline takes pride in offering a "Taste of Luxembourg" at 30,000 feet.

• Economy Dining: Even on short flights, passengers are treated to a snack or a sandwich alongside a selection of complimentary soft drinks, coffee, tea, or local Luxembourgish sparkling wine. On longer flights, such as the route to Dubai, a hot meal service is typically provided.
• Business Class Cuisine: Business Class passengers enjoy gourmet meals served on fine porcelain. The menus often feature high-quality local ingredients and are paired with a curated selection of wines and crémants (sparkling wines) from the Moselle region.
• Special Dietary Needs: Passengers with specific dietary requirements (e.g., gluten-free, diabetic, or vegetarian) can order special meals in advance, usually up to 24 or 48 hours before departure.

Entertainment and Connectivity

To keep passengers entertained during the flight, Luxair offers a mix of digital and traditional media options tailored to the aircraft type.

• LuxairStream: On many of its Boeing 737 aircraft, the airline offers a free in-flight entertainment system that streams content directly to passengers' personal devices (smartphones, tablets, or laptops). The selection typically includes movies, TV series, games, and travel guides.
• Reading Material: Travelers can access digital newspapers and magazines. The inflight magazine often highlights destinations, lifestyle features, and news from the Grand Duchy.
• Note: While Wi-Fi is becoming more common in the industry, passengers should check specific aircraft capabilities before travel if constant connectivity is essential.

Special Services

Luxair ensures that travel is accessible and comfortable for all passengers, providing dedicated support for those with specific needs.

• Families and Children: The airline is family-friendly, offering priority boarding for families with young children. "Luxi," the airline's mascot, often features in activity packs provided to keep little ones entertained. Unaccompanied Minor (UM) services are available for children traveling alone, ensuring they are supervised from handover at the airport until they meet their guardian at the destination.
• Passengers with Reduced Mobility (PRM): Comprehensive assistance is available for passengers with disabilities. This includes wheelchair assistance at the airport and help with boarding and disembarking. It is essential to request these services at least 48 hours in advance to ensure seamless coordination.
• Expectant Mothers: Pregnant women can travel up to the 36th week of pregnancy (provided there are no complications), though a medical certificate is recommended after the 28th week.

Destinations

Luxair centers its flight operations around its strategic hub in Luxembourg City, offering a boutique travel experience that connects the Grand Duchy to key locations across Europe, North Africa, and the Middle East. For travelers originating from the United Arab Emirates, the airline provides a direct and convenient link, facilitating seamless travel between the vibrant Gulf region and the heart of Europe.

Booking your flight with Luxair is the first step toward a comfortable journey to the heart of Europe. As the national carrier based in Luxembourg City, the airline offers a seamless full-service experience. To secure the best fares, it is highly recommended to book your tickets well in advance, ideally several weeks or even months prior to your departure date. Keep an eye out for seasonal promotions and special offers on their official website, which can often provide significant savings, particularly if you can be flexible with your travel dates.

Travelers flying from destinations such as Dubai should consider downloading the Luxair mobile app. This handy tool puts travel management at your fingertips, allowing you to search for flights, manage your booking, and access your boarding pass directly from your smartphone. Using the app or the website, take advantage of the online check-in service, which typically opens 24 hours before your scheduled departure. This allows you to confirm your details and potentially skip the lines at the airport check-in counters if you are traveling with carry-on luggage only.

Comfort is a priority, and selecting the right seat can make a big difference to your trip. During the booking process or whilst checking in online, you can usually choose your preferred spot in the cabin, whether you want a window seat for the views or an aisle seat for extra mobility. For added peace of mind, it is always advisable to consider purchasing travel insurance when finalizing your reservation. This can protect you against unexpected cancellations, medical emergencies, or travel disruptions, ensuring a stress-free experience from start to finish.

History of the Airline

The story of Luxair began in 1961, when it was founded as the successor to the former Luxembourg Airlines Company. Established to meet the growing demand for air travel in the heart of Europe, the airline launched its first flight in the spring of 1962. This inaugural journey, operated by a Fokker F27 Friendship, connected Luxembourg City to Paris, marking the start of a new era for the Grand Duchy's connectivity. In the years that followed, the carrier quickly expanded its network to include other major centers such as Frankfurt and London, cementing its role as a vital link for the region.

Throughout the late 1960s and 1970s, the airline embraced the jet age, modernizing its fleet to improve comfort and reduce travel times. The introduction of jet aircraft allowed the carrier to extend its reach beyond neighboring countries. During this period, the company also diversified its operations by launching LuxairTours, a dedicated holiday division. This strategic move made leisure travel more accessible to the local population, offering package vacations to sunny destinations in the Mediterranean and North Africa, which remain a core part of its business today.

As Luxembourg transformed into a global financial hub, the airline adapted to the needs of business travelers by increasing frequencies to key European capitals. The fleet evolved to include efficient turboprops and modern Boeing jets, balancing the demand for short regional hops with longer leisure routes. In recent years, the carrier has focused on fleet renewal and sustainability, integrating newer, more fuel-efficient aircraft to minimize its environmental impact while maintaining its high service standards.

Today, the airline continues to broaden its horizons. A significant milestone in its modern history is the expansion of its route network to include destinations outside of traditional European boundaries, such as the direct service to Dubai. This development underscores the carrier's ambition to connect the Grand Duchy with dynamic markets globally, bridging the gap between the historic charm of Europe and the innovation of the Middle East.