Middle East Airlines

Middle East Airlines (MEA), the national flag carrier of Lebanon, stands as a distinguished symbol of resilience and hospitality in the aviation industry. Connecting the culturally rich city of Beirut to the rest of the world, MEA offers a travel experience deeply rooted in Lebanese tradition, characterized by warmth and generosity. As a long-standing member of the SkyTeam alliance, the airline provides passengers with a seamless global network, combining modern efficiency with a legacy of excellence that spans decades.

A Legacy of Connection
Founded in 1945, Middle East Airlines has played a pivotal role in the region's aviation history. From its hub at Rafic Hariri International Airport in Beirut, the airline has cultivated a robust network serving key cities across the Middle East, Europe, and West Africa. For travelers from the United Arab Emirates, MEA offers frequent and reliable connections, including popular routes from Dubai and Abu Dhabi, making it a convenient choice for both business and leisure trips.

Modern Fleet and Comfort
MEA operates one of the most modern fleets in the region, primarily consisting of Airbus aircraft. The fleet includes the sophisticated Airbus A330 for long-haul routes and the advanced A320 family, including the A321neo, for short and medium-haul flights. Passengers can expect spacious seating, state-of-the-art in-flight entertainment systems, and a comfortable cabin environment designed to enhance the journey.

Service and Cuisine
One of the airline's standout features is its commitment to superior service. Onboard, travelers are treated to a taste of Lebanon with generous meal options that highlight the country's renowned culinary heritage. Whether flying in Economy or the premium "Cedar Class," guests enjoy complimentary meals and beverages, reflecting the airline's dedication to authentic hospitality.

Safety and Alliances
Safety and reliability are at the core of MEA's operations. The airline adheres to strict international safety standards and maintenance protocols. Its membership in the SkyTeam alliance since 2012 further validates its quality, allowing passengers to earn miles and access a vast network of lounges and connecting flights worldwide. This strategic partnership ensures that MEA remains a competitive and trusted player in the global aviation market.

For travelers in the United Arab Emirates, contacting Middle East Airlines (MEA) is straightforward, with dedicated offices in both Dubai and Abu Dhabi. Whether you need assistance with a new booking, flight changes, or general inquiries, the airline provides local support to ensure a smooth journey to Beirut and beyond.

Official Website

• Middle East Airlines Official Site: www.mea.com.lb

Key Contact Information

• Customer Service & Reservations (Abu Dhabi): +971 2 622 6300
• Dubai Office Contact: +971 4 224 5555
• Email Support: callcenter@mea.com.lb
• Mobile App: MEA – Middle East Airlines (Available on iOS and Android)

Social Media

Stay updated with the latest news and offers through their official channels:

• Facebook: Middle East Airlines - Air Liban
• X (Twitter): @MEAAIRLIBAN
• Instagram: @mea_airliban
• YouTube: MEA Middle East Airlines

Local Offices in United Arab Emirates

Abu Dhabi Office
Located on Khalifa Bin Zayed The First Street (Liwa Street), this office handles ticketing and reservations.
Phone: +971 2 622 6300 / +971 2 622 5753

Dubai Office
Situated at Dubai International Airport (Terminal 1), providing assistance for passengers departing from Dubai.
Phone: +971 4 224 5555

24/7 Global Customer Service

For urgent matters or support outside of local business hours, you can contact the main 24/7 call center in Lebanon.

• Hotline: +961 1 629 999

Preparing for your journey with Middle East Airlines (MEA) involves knowing exactly what you can pack. Whether you are flying from Dubai to the airline's hub in Beirut or departing from Abu Dhabi, MEA offers a baggage policy designed to accommodate the needs of modern travelers. Understanding these allowances in advance can save you time at the airport and ensure a seamless start to your trip.

Carry-on Baggage Allowance
Passengers flying with Middle East Airlines are generally permitted to bring hand luggage into the cabin to keep essential items close by. Typically, Economy Class passengers are allowed one piece of carry-on baggage weighing up to 10 kg. Passengers traveling in Cedar Class (Business) may also bring one piece up to 10 kg, though specific routes or fares might offer slight variations. The standard maximum dimensions for hand luggage are usually 56 x 40 x 25 cm. In addition to the main carry-on, passengers can often bring a small personal item, such as a laptop bag, handbag, or camera case.

Checked Baggage Limits
MEA operates primarily on a piece concept for many of its destinations, including flights within the region.

• Economy Class: Most travelers are entitled to checked baggage typically consisting of one piece weighing up to 23 kg. However, certain flex fares or promotional tickets may allow for two pieces or a total weight allowance (e.g., 30 kg), so it is essential to check your specific ticket conditions.
• Cedar Class: Business class passengers generally enjoy a more generous allowance, often permitted two pieces of checked luggage, each weighing up to 23 kg or sometimes 32 kg depending on the route and frequent flyer status.

Excess Baggage and Special Items
If your luggage exceeds the free allowance, excess baggage fees will apply. These fees are usually calculated based on the additional weight or number of extra pieces. It is often cheaper to purchase extra baggage allowance online before arriving at the airport. For those traveling with special items like sports equipment (golf bags, diving gear) or musical instruments, Middle East Airlines has specific guidelines. Small instruments can often be carried on board if they fit in the overhead bin, while larger items must be checked in or may require purchasing an extra seat. Always contact the airline in advance to reserve space for special equipment.

Restricted Items and Packing Tips
To ensure safety, certain items are strictly prohibited in both checked and carry-on luggage. These include explosives, flammable liquids, and compressed gases. Lithium batteries and power banks must always be packed in your carry-on luggage, never in checked bags. To pack efficiently, place heavy items at the bottom of your suitcase near the wheels and use packing cubes to organize clothes. We recommend placing a tag with your name and contact details both inside and outside your bags to assist with identification.

Pet Travel Policy

Middle East Airlines (MEA) understands that pets are family members and strives to make their journey as comfortable as possible. Whether you are flying from Dubai or Abu Dhabi to their hub in Beirut, the airline offers clear guidelines for transporting cats and dogs safely. Passengers are advised to book pet travel well in advance, as space is limited on each aircraft.

Transport Options

In Cabin (Carry-on)

Small pets are welcome in the cabin, provided they can remain in their carrier throughout the flight without disturbing other passengers.

• Carrier Dimensions: Must not exceed typical under-seat dimensions (approximately 40 x 24 x 24 cm for soft-sided bags).
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 10 kg.
• Allowed Pet Types: Only domesticated cats and dogs are permitted in the cabin.
• Limit: Typically restricted to one pet per passenger per cage.
• Placement: The carrier must be stowed under the seat in front of you during takeoff, landing, and turbulence.

In Cargo Hold (Checked Baggage)

For larger animals that exceed cabin weight limits, travel in the air-conditioned and pressurized cargo hold is available.

• Container Requirements: Animals must travel in a rigid, IATA-approved hard-shell crate with secure locking mechanisms.
• Weight Limits: Generally accepts animals and crates with a combined weight of up to 75 kg.
• Comfort: The crate must be large enough for the animal to stand, turn around, and lie down naturally.
• Safety: Containers must have adequate ventilation and be leak-proof.

As Cargo

In specific scenarios, animals must be transported via MEA Cargo rather than as checked baggage.

• Requirements: Mandatory for very large animals (over 75 kg), unaccompanied pets, or animals traveling to countries with strict cargo-only manifest rules.
• Booking: Must be arranged through the cargo department or a freight forwarder separate from passenger reservations.
• Special Handling: Ensures professional care for complex transport needs.

Required Documentation

To ensure a smooth departure and entry, ensure you have the following original documents ready:

• Veterinary Passport: An official record identifying the animal.
• Health Certificate: Issued by a government-approved veterinarian (usually valid for 10-30 days depending on destination).
• Vaccination Records: Must include a valid Rabies vaccination certificate (administered at least 30 days prior to travel and not more than one year).
• Microchip: Proof of microchipping (ISO compliant).
• Import/Export Permits: Required by the Ministry of Agriculture in Lebanon or the UAE authorities.

Service Costs

Pet transportation is not included in the free baggage allowance and incurs additional fees.

• In-Cabin Fee: Charges are typically calculated based on excess baggage rates or a fixed pet fee depending on the zone.
• Cargo Hold Fee: Calculated by weight (animal + cage) multiplied by the excess baggage rate for the route.
• Note: Prices vary significantly based on the route and current exchange rates.

Preparation Tips

Preparing your pet properly can reduce stress and ensure safety during the flight.

• Acclimatization: Let your pet get used to the crate several weeks before the flight.
• Feeding: Feed your pet a light meal approximately 4 hours before departure; do not feed them right before flying to avoid motion sickness.
• Hydration: Ensure the pet is hydrated, but remove water bowls during the flight to prevent spillage unless a drip bottle is used.
• Comfort: Place an absorbent mat or a familiar blanket inside the carrier.

Restrictions

For the safety of the animals, MEA enforces certain restrictions.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persians) are often subject to stricter rules or bans in the hold due to respiratory risks.
• Age Restrictions: Puppies and kittens under 3 months old (or those not yet vaccinated for Rabies) are generally not accepted.
• Health Conditions: Pregnant females, sick, or aggressive animals will be refused transport.
• Service Animals: Guide dogs usually travel free of charge in the cabin but require pre-notification and specific training documentation.

Important: Regulations regarding pet travel are subject to change. We strongly recommend contacting Middle East Airlines directly or visiting their local offices in the UAE to confirm the latest requirements for your specific itinerary.

Cedar Miles Loyalty Program

Middle East Airlines rewards its frequent travelers through the prestigious Cedar Miles program, designed to make every journey more rewarding. Whether you are flying for business from the UAE or visiting family in Beirut, this program allows you to earn and redeem miles across a vast global network. Membership is free and opens the door to a range of exclusive privileges that enhance your travel experience from check-in to landing.

Membership Tiers and Benefits

Cedar Miles features four distinct membership levels, with benefits increasing as you move up the tiers:

• Blue (Entry Level): Earn qualifying miles on all eligible flights immediately upon enrollment.
• Silver: Enjoy priority check-in counters and an additional luggage allowance.
• Gold: Access exclusive airport lounges and receive priority boarding privileges.
• Platinum (President’s Club): Top-tier status offering guaranteed seat availability and highest priority handling.

Earning Miles

Accumulating miles is straightforward and extends far beyond just flying with MEA:

• Flights: Earn miles on every flight with Middle East Airlines and all SkyTeam alliance partners.
• Bank Partners: Convert points from co-branded credit cards and partner banks in the region.
• Car Rentals: Earn additional miles when renting vehicles with global partners like Hertz or Avis.
• Hotels: accumulate miles by staying at partner hotel chains worldwide.

Redeeming Miles

Your accumulated miles can be exchanged for a variety of valuable rewards:

• Award Tickets: Book free flights to any destination within the MEA and SkyTeam network.
• Flight Upgrades: Treat yourself to the comfort of Cedar Class (Business Class) using miles.
• Excess Baggage: Pay for extra luggage allowance with your miles instead of cash.
• Donations: Option to donate miles to select charities supported by the program.

Alliance Membership

As a member of the global SkyTeam alliance, Cedar Miles offers seamless connectivity and recognition around the world:

• Global Reach: Earn and redeem miles on 18+ partner airlines including Air France, Saudia, and Delta.
• SkyTeam Elite: Silver members gain Elite status, while Gold and Platinum members enjoy Elite Plus recognition.
• Lounge Access: Elite Plus members have access to over 750 lounges globally when flying internationally.

How to Join

Joining Cedar Miles is quick, easy, and free for everyone:

• Online Registration: Sign up instantly through the official Middle East Airlines website or mobile app.
• Family Program: Enroll family members to pool miles and reach rewards faster.
• Instant Digital Card: Receive your membership number immediately to start earning on your next trip from Dubai or Abu Dhabi.

Classes of Service

Middle East Airlines (MEA) offers a travel experience defined by comfort and Lebanese hospitality. Whether traveling for business or leisure, passengers can choose between two distinct classes of service, both designed to ensure a relaxing journey.

Cedar Class (Business Class)
For those seeking luxury and exclusivity, Cedar Class provides a premium experience from the moment you arrive at the airport. Travelers flying from Dubai or Abu Dhabi enjoy dedicated check-in counters, increased baggage allowance, and access to exclusive airport lounges. Onboard, the cabin features spacious, ergonomic seats with generous recline and ample legroom. On the airline's newer aircraft, such as the Airbus A321neo, Cedar Class seats often convert into fully flat beds, ensuring maximum rest on your way to Beirut.

Economy Class
MEA’s Economy Class is widely recognized for offering superior value and comfort. The cabin is designed with modern aesthetics and features comfortable seats with adjustable headrests and good seat pitch. Unlike many carriers, MEA continues to provide a full-service experience in Economy, ensuring that every passenger feels looked after throughout the flight.

Dining and Cuisine

A highlight of flying with Middle East Airlines is the culinary journey. Reflecting Lebanon's world-renowned gastronomic heritage, the airline takes pride in serving high-quality meals at 30,000 feet.

• Complimentary Meals: Hot, generous meals are served in all classes, even on relatively short regional flights. The menus typically feature a fusion of Lebanese specialties and international dishes.
• Beverages: Passengers enjoy a complimentary selection of juices, soft drinks, tea, and coffee. Cedar Class guests are also offered a curated selection of wines and spirits.
• Special Dietary Needs: To accommodate diverse needs, MEA offers a range of special meals (such as vegetarian, diabetic, or child meals). These can be requested at the time of booking or at least 24 hours prior to departure.

In-Flight Entertainment

Time flies when you fly with MEA, thanks to their state-of-the-art entertainment systems designed to cater to all ages.

• Personal Screens: The majority of the fleet, including the A330 and A321neo aircraft, is equipped with Audio/Video on Demand (AVOD) systems with individual touchscreens at every seat.
• Content Library: The system is loaded with a rich selection of the latest Hollywood blockbusters, Arabic cinema, TV series, music albums, and games.
• Connectivity: On select newer aircraft, passengers can access high-speed Wi-Fi services, allowing them to stay connected with work or loved ones during the flight.

Special Services

Middle East Airlines is committed to making travel accessible and stress-free for every passenger, offering specialized care for those who need it most.

• Families and Children: Families traveling with infants can request bassinets on certain aircraft (subject to availability) and benefit from priority boarding. The airline also provides a dedicated "Unaccompanied Minor" service, ensuring children traveling alone are supervised and cared for from check-in until they are met by their guardian at the destination.
• Assistance for Disabled Passengers: MEA provides full support for passengers with reduced mobility or special medical needs. Services such as wheelchair assistance and specific seating arrangements can be booked in advance to ensure a smooth and safe journey.

Middle East Airlines facilitates essential connectivity between the United Arab Emirates and Lebanon, operating regular flights to its central hub in Beirut. The airline's schedule is designed to accommodate the needs of travelers, offering frequent and direct services from the UAE's primary airports to the Lebanese capital.

Planning a trip with Middle East Airlines requires a bit of preparation to ensure a seamless journey. Whether you are flying from Dubai or Abu Dhabi to the carrier's hub in Beirut, knowing when and how to book can make a significant difference. Generally, the best time to book for international flights is between three to six months in advance, especially if you plan to travel during peak seasons like summer or major holidays. Booking early not only secures your seat but often provides access to lower fare classes.

To find the best deals and promotions, it is advisable to subscribe to the airline's newsletter and follow their official social media channels. This ensures you are among the first to know about flash sales or seasonal discounts. Additionally, using the carrier's mobile app can be a convenient way to track fares and manage your itinerary. The app offers a user-friendly interface for searching flights, checking schedules, and accessing your Cedar Miles frequent flyer account.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 24 hours before the scheduled departure time, allowing you to confirm your presence and download your boarding pass to your mobile device. During this process, you can also browse available seat selection options. For travelers prioritizing comfort, selecting seats early is recommended to secure extra legroom or preferred window and aisle positions, ensuring a more relaxing flight.

Finally, consider protecting your investment by purchasing comprehensive travel insurance at the time of booking. While nobody plans for disruptions, having coverage for unexpected cancellations, medical emergencies, or lost luggage provides essential peace of mind. Always review the terms of your insurance policy to ensure it meets your specific travel needs.

A Legacy of Aviation Excellence

Established in 1945, Middle East Airlines (MEA) is one of the longest-serving carriers in the region, holding a significant place in the history of commercial aviation. The airline was founded with a vision to connect Lebanon to the world, launching its first service to neighboring countries shortly after its inception. From its headquarters in Beirut, MEA quickly expanded its network, playing a crucial role in positioning the capital as a vibrant hub for tourism and commerce between the East and West.

The Golden Era
During the 1960s, often referred to as the "Golden Age" of travel in Lebanon, MEA entered the jet era, modernizing its fleet and enhancing its service standards. This period solidified the airline's reputation for combining efficiency with the warm hospitality for which the country is known. By partnering with major international carriers and expanding its routes into Europe and Africa, MEA became an ambassador of Lebanese culture, carrying the "Wings of the Cedar" to destinations across the globe.

Modernization and Growth
Turning a new page at the turn of the millennium, the airline embarked on a comprehensive restructuring plan to meet the demands of the 21st century. This phase focused on fleet renewal, introducing state-of-the-art Airbus aircraft to ensure passenger comfort and operational efficiency. A significant milestone in this modern era was reached in 2012, when Middle East Airlines officially joined the SkyTeam alliance. This accession integrated MEA into a vast global network, offering its passengers seamless connections and world-class benefits.

Connecting the Region
Today, Middle East Airlines continues to serve as a vital link for travelers. For the Lebanese diaspora and business professionals in the Gulf, the airline maintains strong ties, operating frequent flights from key cities like Dubai and Abu Dhabi. Through decades of continuous service and a commitment to safety and quality, MEA remains a symbol of national pride and a bridge connecting cultures.