Royal Jordanian

Royal Jordanian stands as a premier airline in the Middle East, serving as the flag carrier and an ambassador of goodwill for the Hashemite Kingdom of Jordan. Established by a royal decree in 1963 by His Majesty King Hussein, the airline has grown from a small regional carrier into a globally interconnected modern airline that seamlessly bridges the East and the West. As a distinguished member of the Oneworld alliance, Royal Jordanian offers passengers a boutique travel experience characterized by authentic Arabian hospitality and extensive connectivity. Whether flying for business or leisure, travelers can expect a journey that combines modern efficiency with the warm, welcoming traditions of Jordan.

Royal Jordanian operates with a clear mission: to connect Jordan to the world while showcasing the country's rich culture and values. The airline's strategy focuses on maintaining a young and efficient fleet, currently featuring the state-of-the-art Boeing 787 Dreamliner for long-haul routes, along with Airbus A320 family aircraft and Embraer E-jets for short and medium-haul flights. This diverse mix ensures passenger comfort and operational reliability across its network, which spans the Middle East, Europe, Asia, Africa, and North America.

The airline is celebrated for its dedication to service excellence and safety. Royal Jordanian holds a strong safety record and adheres to the highest international standards, consistently passing IATA Operational Safety Audits (IOSA). Over the years, the carrier has received numerous accolades for its punctuality and cargo services. A key advantage for passengers is the Royal Plus frequent flyer program, which integrates smoothly with the Oneworld network, allowing travelers to earn and redeem miles across member airlines globally.

Onboard, the experience is designed to reflect the warmth of Jordanian culture. Passengers in both Crown Class and Economy Class enjoy high-quality cuisine and entertainment. The airline continues to modernize its services to meet the evolving needs of travelers, ensuring that every flight with Royal Jordanian is safe, comfortable, and memorable.

Contact Information

Travelers in the United Arab Emirates can easily access support for their journeys with Royal Jordanian. Whether flying from Abu Dhabi or Dubai, passengers have access to reliable customer service for booking modifications, baggage inquiries, and flight updates. While the airline maintains a presence in the region, the most efficient way to manage your travel is through their digital channels.

Official Website

For the latest flight schedules, online check-in services, and current travel guidelines, visit the official website: www.rj.com

Customer Support and Offices

For immediate assistance around the clock, passengers can contact the airline's global support center based in Amman. If you need to visit a local office or speak with staff specifically in the UAE, it is best to consult the official website for the most up-to-date contact numbers and office locations.

• Global Call Center (24/7): +962 6 510 0000
• Local Contacts: Visit www.rj.com for specific details regarding offices in the UAE.

Social Media

Stay connected and informed about the latest news and promotions by checking the official social media channels:

• Facebook: facebook.com/RoyalJordanian
• X (Twitter): x.com/RoyalJordanian
• Instagram: instagram.com/royaljordanian
• LinkedIn: linkedin.com/company/royal-jordanian

Baggage Policy

Understanding the baggage allowance is an essential part of preparing for your trip with Royal Jordanian. The airline offers a generous policy designed to meet the needs of modern travelers, whether you are flying for a quick business meeting or an extended vacation. Policies may vary slightly based on your ticket class and specific route, so it is always recommended to check your ticket details before packing.

Carry-on Baggage

All passengers are entitled to bring hand luggage into the cabin, provided it fits within the overhead bins or under the seat in front of you. This ensures a smooth boarding process and comfort for everyone on board.

• Economy Class: Passengers are typically allowed one piece of carry-on baggage with a maximum weight of 7 kg.
• Crown Class: Travelers in Crown Class enjoy an enhanced allowance, usually permitted two pieces of carry-on luggage, allowing for greater flexibility with business essentials and personal items.
• Personal Items: In addition to the standard carry-on, you may bring one small personal item such as a laptop bag, purse, or small camera bag.

Checked Baggage

Royal Jordanian operates primarily on a piece-concept basis for most international routes, including flights connecting the UAE to the airline's hub in Amman. Allowances are determined by the fare family you have purchased.

• Economy Class: Depending on the fare type (e.g., Saver, Standard, or Flex), passengers usually enjoy an allowance of one or two pieces of checked luggage, with a standard maximum weight of 23 kg per bag.
• Crown Class: Business class passengers benefit from a higher weight limit and additional pieces. The standard allowance is typically two pieces weighing up to 32 kg each.
• Infants: Passengers traveling with infants are generally allowed one piece of checked baggage weighing up to 10 kg, along with a stroller or carrycot.

If you are flying from Dubai or Abu Dhabi, strict adherence to these weight limits is advised to avoid delays at the check-in counter.

Excess Baggage and Special Items

If you plan to travel with more than the standard allowance, Royal Jordanian offers the option to purchase excess baggage. It is often more cost-effective to purchase this allowance online through the official website prior to your flight rather than at the airport.

Special Baggage: The airline accommodates special items such as sports equipment (e.g., golf bags, skiing equipment) and musical instruments. Small instruments may be carried on board if they fit in the overhead bin, while larger items must be checked or may require purchasing an extra seat. Always contact the airline in advance to make arrangements for oversized or fragile items.

Restricted Items and Packing Tips

To ensure safety and security, certain items are strictly prohibited in both checked and carry-on luggage. These include flammable liquids, explosives, and lithium batteries that are not installed in devices. For carry-on bags, remember the LAGs rule (Liquids, Aerosols, and Gels), which restricts containers to a maximum of 100 ml each, packed in a transparent, re-sealable plastic bag.

Packing Tips for a Smooth Journey:

• Label all your bags with your name, phone number, and email address inside and out.
• Keep valuable items, medication, and important documents (like passports and visas) in your carry-on luggage.
• Weigh your bags at home before leaving for the airport to ensure you stay within the complimentary limits.

Pet Travel Rules

Royal Jordanian understands that pets are part of the family and strives to accommodate them on your journey safely and comfortably. Whether you are relocating or taking a vacation, the airline offers options for transporting cats, dogs, and falcons, ensuring they reach their destination with care.

Transport Options

Depending on the size, weight, and type of animal, your pet can travel in the cabin, as checked baggage, or through the specialized cargo service.

In Cabin (Carry-on)

Small pets can accompany you in the passenger cabin, provided they remain in their carrier throughout the flight. This option is subject to availability and specific aircraft limits.

• Carrier Dimensions: The container must not exceed 50x40x26 cm to fit under the seat.
• Maximum Weight: The total weight of the pet and the carrier must not exceed 7 kg.
• Allowed Pet Types: primarily dogs and cats; falcons are also permitted subject to specific regulations (especially relevant for routes within the region).
• Limit per Passenger: Typically, one pet container is allowed per passenger.
• Class Availability: Pets are generally accepted in Economy Class; restrictions may apply in Crown Class due to seat configuration.

In Cargo Hold (Checked Baggage)

Animals that exceed the weight or size limits for the cabin can travel in the aircraft's hold as checked baggage, sharing the same flight as you.

• Container Requirements: Must be an IATA-compliant, hard-shell crate with proper ventilation and secure locking mechanisms.
• Weight and Size Limits: Generally for pets and cages combining up to 32 kg (rules may vary by route).
• Temperature Restrictions: For safety, pets may not be accepted if temperatures at departure, transit, or arrival airports are too hot or too cold.
• Booking: Space in the hold is limited, so early booking is essential.

As Cargo (Royal Jordanian Cargo)

For very large animals, unaccompanied pets, or destinations with strict import regulations, travel via Royal Jordanian Cargo is required.

• When Required: If the pet and crate weigh more than 32 kg, or if the crate dimensions exceed checked baggage limits.
• Special Requirements: handled by professional staff with specialized climate-controlled environments.
• Booking Procedure: Must be arranged separately through the airline's cargo department or a freight forwarder.

Required Documentation

To ensure a smooth departure from airports like Abu Dhabi or Dubai, and arrival into Amman, valid paperwork is mandatory.

• Veterinary Passport: An up-to-date identification document for the animal.
• Health Certificate: Issued by a veterinarian, typically valid for 10 days prior to travel (check destination rules).
• Vaccinations: Proof of valid rabies vaccination and other routine shots (DHPP, etc.).
• International Certificates: Import/export permits or government-endorsed health certificates required by the destination country.

Service Costs

Fees for traveling with pets are charged separately and are not included in the standard baggage allowance. Prices listed are indicative and subject to change.

• In-cabin fee: Charges usually start around 1.5 times the excess baggage rate or a fixed fee depending on zones.
• Cargo hold fee: Calculated based on the total weight of the pet and crate, often ranging from $150 to $400 depending on the route.
• Falcon transport: Specific fees apply, often calculated per bird or per crate.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress during the journey.

• Carrier Acclimatization: Let your pet spend time in the travel crate weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure; do not feed them right before flying to avoid nausea.
• Hydration: Ensure the pet is well-hydrated, and freeze water in the crate's dish so it melts slowly during the flight.
• Comfort: Place an absorbent pad or a familiar blanket inside the carrier.

Restrictions

Certain limitations are in place to ensure the safety of all passengers and animals.

• Prohibited Breeds: Aggressive dog breeds are generally not accepted.
• Brachycephalic Animals: Snub-nosed dogs and cats (e.g., Pugs, Persian cats) are often restricted from the cargo hold due to respiratory risks.
• Age Limits: Pets generally must be at least 8 to 12 weeks old to travel.
• Exceptions: Service dogs (seeing-eye dogs) may travel in the cabin free of charge with proper documentation.

Important: Pet travel regulations are subject to change based on aircraft type and international laws. It is strongly recommended to contact Royal Jordanian directly or visit their local office at least 48 hours before your flight to confirm arrangements.

Loyalty Program

Royal Club is the frequent flyer program of Royal Jordanian, designed to add value to every journey you take. By rewarding loyal passengers with exclusive privileges and personalized services, the program ensures that frequent travelers enjoy a seamless and comfortable experience whether flying for business or leisure.

Membership Tiers

• Bronze Sunbird (Basic): The entry-level tier where members start their journey, allowing them to earn miles on flights and access member-only offers.
• Silver Jay: This tier corresponds to oneworld Ruby status, offering benefits such as priority check-in and increased baggage allowance.
• Gold Sparrow: Members at this level enjoy oneworld Sapphire status, granting access to business class lounges, priority boarding, and extra luggage benefits.
• Platinum Hawk: The most exclusive tier, equivalent to oneworld Emerald status, providing top-tier perks like First Class lounge access, fast-track security, and guaranteed seat availability.

Earning Miles

• Flights: Earn award and tier miles on all eligible flights operated by Royal Jordanian and its oneworld partners.
• Partners: Accumulate miles through everyday activities with a network of partners, including hotels, car rental agencies, and retail stores.
• Credit Cards: Boost your balance by using co-branded credit cards for your daily shopping and expenses.
• Family Pooling: A unique feature allowing family members to pool their miles into a single account to reach rewards faster.

Redeeming Miles

• Award Flights: Use your miles to book flights to any destination within the airline's network or with alliance partners.
• Upgrades: Enhance your travel experience by using miles to upgrade from Economy to Crown Class.
• Excess Baggage: Pay for additional luggage allowances using your accumulated miles instead of cash.
• Shopping: Redeem miles for a variety of non-flight rewards, including shopping vouchers and lifestyle products.

Alliance Membership

• oneworld Alliance: Royal Jordanian is a proud member of the oneworld alliance, connecting passengers to over 900 destinations globally.
• Partner Airlines: Members can earn and redeem miles when flying with leading global carriers such as British Airways, American Airlines, and Qatar Airways.

How to Join

Becoming a member of the Royal Club is free and easy. Travelers can sign up immediately through the official Royal Jordanian website or mobile app to receive their membership number and start earning miles on their very next trip.

Service Classes and In-Flight Experience

Flying with Royal Jordanian is more than just a transit; it is an immersion into authentic Jordanian hospitality. Whether you are traveling on a short regional hop from Dubai or embarking on a long-haul journey connecting through the hub in Amman, the airline ensures a comfortable, dignified, and enjoyable environment for all passengers.

Crown Class (Business)

Royal Jordanian's premium offering, known as Crown Class, is designed for travelers seeking luxury, privacy, and efficiency. On flights connecting the UAE and the Middle East utilizing Airbus A320 family aircraft, passengers enjoy spacious reclining seats with ample legroom, perfect for relaxation or catching up on work. For long-haul routes operated by the state-of-the-art Boeing 787 Dreamliner, the experience is elevated with fully flat-bed seats, allowing for a restful sleep across continents.

Crown Class guests benefit from a range of exclusive services designed to streamline their journey:

• Priority Services: Dedicated check-in counters and priority boarding lanes to save time at the airport.
• Lounge Access: Entry to exclusive airport lounges, offering a quiet space to unwind before departure.
• Amenities: Luxury amenity kits on long-haul flights, featuring high-quality skincare products and travel essentials.

Economy Class

Economy Class on Royal Jordanian combines value with exceptional comfort. The cabins are designed to provide generous seat pitch and width, even on shorter regional flights from Abu Dhabi. Each seat is typically equipped with an adjustable headrest and ergonomic cushioning to reduce fatigue. On longer journeys, passengers are provided with comfortable pillows and blankets to ensure a cozy atmosphere.

In-Flight Dining

One of the hallmarks of the airline is its cuisine. Royal Jordanian takes pride in serving high-quality meals that reflect the rich culinary heritage of the region alongside international favorites.

• Crown Dining: Premium passengers are treated to a multi-course meal service. This often features the airline's signature Arabic mezze, followed by a choice of hot main courses and gourmet desserts. A wide selection of beverages is available to complement the meal.
• Economy Dining: Unlike many carriers that have switched to buy-on-board models for short haul, RJ typically offers complimentary hot meals or substantial snacks and beverages on most international routes, ensuring no traveler goes hungry.
• Special Dietary Needs: To accommodate religious requirements, health needs, or dietary preferences, passengers can pre-order special meals (such as vegetarian, diabetic, or child-friendly options) at least 24 hours before their flight.

Entertainment and Connectivity

To keep passengers entertained throughout their journey, Royal Jordanian offers the Sky Connect in-flight entertainment system. On the Boeing 787 fleet, every seat features a personal high-resolution screen offering a vast library of the latest blockbuster movies, TV shows, music, and games. On shorter flights using narrow-body aircraft, passengers can often enjoy overhead entertainment or audio programming, ensuring a pleasant flight experience.

Special Services

Royal Jordanian is committed to making air travel accessible and convenient for every family and individual.

• Families and Children: The airline offers the "Crown Junior" service for unaccompanied minors, ensuring children traveling alone are supervised and cared for from check-in to arrival. Bassinets are available for infants on specific aircraft types but must be booked in advance due to limited availability.
• Assistance for Passengers: Comprehensive support is available for passengers with reduced mobility or special medical needs. Travelers requiring wheelchair assistance or other specific accommodations should request these services during the booking process or at least 48 hours prior to departure to ensure a smooth journey.

Destinations and Routes

Royal Jordanian connects passengers to the world through its strategic hub in Amman, serving as a central gateway between the East and West. The airline offers a robust schedule for travelers departing from the United Arab Emirates, ensuring seamless connectivity to its extensive global network across Europe, North America, and beyond.

To make the most of your journey with Royal Jordanian, planning ahead is key. Travelers flying from Dubai or Abu Dhabi to the airline's hub in Amman should aim to book their tickets well in advance. Generally, purchasing fares at least two to three months prior to departure can help you secure significantly lower prices, especially during peak travel seasons.

Finding great deals is often about timing and awareness. Keep an eye on the official website for seasonal promotions and consider subscribing to the airline's newsletter to receive alerts on special offers directly in your inbox. Staying flexible with your travel dates by a few days can also reveal cheaper flight options.

For a smooth start to your trip, take advantage of the online check-in service, which typically opens 24 hours before your flight. This allows you to avoid long queues at the airport and select your preferred seat early. Whether you want a window seat to enjoy the view or an aisle seat for easy access, choosing your spot in advance ensures a more comfortable flight.

To enhance your travel experience further, download the Royal Jordanian mobile app. It is a convenient tool for managing bookings, checking flight status, and accessing mobile boarding passes. Finally, it is always wise to purchase comprehensive travel insurance to protect yourself against unexpected events like cancellations or lost luggage, ensuring peace of mind throughout your journey.

History and Development

The story of Royal Jordanian is deeply intertwined with the modern history of the Kingdom itself. Founded in 1963 by a royal decree from His Majesty King Hussein, the airline was established to serve as the national flag carrier. Originally named "Alia" after the King's eldest daughter, Princess Alia, the company began operations with humble beginnings. Its initial fleet consisted of just two Handley Page Dart Heralds and a DC-7, serving regional routes to cities like Kuwait, Beirut, and Cairo from its base in Amman.

The airline quickly embraced the jet age, marking a significant period of expansion in the late 1960s and 1970s. By acquiring Sud Aviation Caravelles and later Boeing 707s, the carrier extended its reach beyond the Middle East into Europe, establishing vital connections to Rome, Paris, and London. The 1970s saw the introduction of the Boeing 747 Jumbo Jet, a milestone that allowed the airline to launch trans-Atlantic flights to New York and expand eastward to Bangkok, effectively placing Jordan on the global aviation map.

A pivotal moment in the company's identity occurred in 1986, when the airline underwent a major rebranding. The name was changed from Alia to Royal Jordanian, accompanied by a sophisticated new livery featuring charcoal grey, royal red, and gold—colors chosen to reflect the desert landscape and royal heritage. This era also saw the modernization of the fleet with the introduction of the Lockheed L-1011 Tristar and Airbus A310s/A320s, enhancing passenger comfort and operational efficiency.

Entering the new millennium, Royal Jordanian continued to innovate and solidify its status as a leading regional carrier. In 2001, it was transformed into a public shareholding company, a key step towards privatization and modern corporate governance. A historic achievement came in 2007 when the airline officially joined the oneworld alliance, becoming the first Arab carrier to enter a major global airline alliance. This strategic move significantly expanded its network connectivity and service standards.

Today, the airline focuses on maintaining a young and environmentally efficient fleet. The most recent chapter in its fleet evolution involved the introduction of the Boeing 787 Dreamliner family to replace older long-haul aircraft. These state-of-the-art planes now serve as the backbone of its long-distance operations, symbolizing Royal Jordanian's ongoing commitment to innovation, luxury, and connecting the Levant to the rest of the world.