Shanghai Airlines

Shanghai Airlines stands as a prominent carrier representing the dynamic spirit of one of China's most cosmopolitan cities. Founded as the country's first commercial airline funded by independent local investment, it has evolved into a significant player in Asian aviation, distinctively blending modern efficiency with traditional hospitality. Since becoming a wholly-owned subsidiary of the China Eastern Airlines Group in 2010, the carrier has expanded its operational capabilities while maintaining a unique brand identity that appeals to both business and leisure travelers. With its primary operations centered at both Pudong and Hongqiao international airports, the airline serves as a vital bridge connecting the Yangtze River Delta to the rest of the world.

Travelers flying with Shanghai Airlines benefit from a robust network that is particularly strong within East and Southeast Asia. The airline operates frequent flights to key international destinations such as Seoul, Tokyo, and Bangkok, facilitating easy regional travel. Furthermore, its domestic network is extensive, linking its home base in Shanghai to major economic and cultural centers like Guangzhou, Qingdao, and Changchun. This comprehensive connectivity makes it a convenient choice for those exploring the vast landscapes of China.

The airline prides itself on a modern fleet and a commitment to passenger safety and comfort. The fleet includes advanced aircraft such as the Boeing 787 Dreamliner for high-demand routes and the Boeing 737 series for regional connections. As a part of the China Eastern group, passengers may also enjoy the benefits associated with the SkyTeam alliance, including seamless connections and lounge access where applicable. The in-flight experience is designed to reflect the "Shanghai style," emphasizing elegance, attention to detail, and a high standard of service that aligns with the reputation of its home city.

Travelers in the United Arab Emirates should note that Shanghai Airlines operates as a wholly-owned subsidiary of China Eastern Airlines. Consequently, all customer service inquiries, ticketing, and ground support in the region are managed directly through the China Eastern Airlines network. For assistance with bookings, flight changes, or baggage information in the UAE, passengers should refer to the resources provided by the parent company.

Official Website & Digital Support

For the most accurate and up-to-date contact information, travelers are strongly encouraged to visit the official global website. This is the primary source for finding specific phone numbers, email addresses, and office locations applicable to the UAE region. The website also offers comprehensive tools for online check-in and flight status updates.

• Official Website: www.ceair.com
• Mobile App: China Eastern Airlines (Available on major app stores)
• Social Media: Official accounts on major platforms provide the latest news and service announcements.

Local Assistance in the United Arab Emirates

While the airline maintains a presence in Dubai to support travelers, specific office hours and contact details may vary. Passengers requiring local assistance with reservations or airport services should consult the "Contact Us" or "Global Offices" section on the official website to locate the nearest authorized support team.

Understanding the baggage policies of Shanghai Airlines is essential for a smooth journey, whether you are traveling domestically within China or flying internationally. As a subsidiary of China Eastern Airlines, Shanghai Airlines generally aligns its baggage rules with its parent company, offering generous allowances that cater to both business and leisure travelers. However, regulations can vary significantly depending on your ticket class and specific route, so reviewing your itinerary is always recommended.

Carry-On Baggage Allowances

For cabin luggage, passengers are permitted to bring items that fit in the overhead bin or under the seat in front of them. Policies typically depend on the class of service:

• Economy Class: Passengers are usually allowed one piece of carry-on baggage. The weight limit is generally 10 kg (22 lbs), which is more generous than many other carriers.
• Business and First Class: Travelers in these premium cabins are typically permitted two pieces of carry-on luggage, with each piece not exceeding 10 kg.

The standard dimensions for carry-on bags should not exceed 56 x 36 x 23 cm. In addition to the main carry-on, passengers may often bring a small personal item, such as a laptop bag, handbag, or briefcase.

Checked Baggage Limits

Checked baggage allowances differ based on whether your flight is domestic or international. Since Shanghai Airlines operates a dense network connecting hubs like Shanghai to cities such as Guangzhou and international destinations like Tokyo or Seoul, it is important to note the system used:

• Domestic Flights (Weight Concept): For flights within mainland China, the allowance is usually based on total weight. Economy Class passengers typically receive a free allowance of 20 kg. Business Class passengers are allowed 30 kg, and First Class passengers up to 40 kg.
• International Flights (Piece Concept): For international routes, the "Piece Concept" generally applies. Economy Class passengers are often allowed 2 pieces of checked luggage, each weighing up to 23 kg (50 lbs), although some shorter regional routes may restrict this to one piece. Business and First Class passengers usually enjoy an allowance of 2 pieces weighing up to 32 kg (70 lbs) each.

Excess Baggage Fees

If your luggage exceeds the free allowance in terms of weight, size, or number of pieces, excess baggage fees will apply. These fees vary depending on the route and are usually calculated per kilogram for domestic flights or per piece for international flights. To avoid higher charges at the airport, it is advisable to purchase extra baggage allowance online in advance if you anticipate carrying more than the standard limit.

Special Items and Sports Equipment

Shanghai Airlines accommodates passengers traveling with special items such as golf clubs, skis, bicycles, or musical instruments. Small musical instruments can often be carried on board if they fit within the dimensions, while larger items must be checked or may require the purchase of an extra seat. Sports equipment is generally counted towards your free baggage allowance; however, if it exceeds the standard limits, special handling fees may apply. It is recommended to contact customer service at least 48 hours before departure to reserve space for bulky items.

Restricted and Prohibited Items

Security regulations in China are strictly enforced, and travelers should be particularly aware of rules regarding batteries and lighters:

• Lithium Batteries and Power Banks: These must be carried in your carry-on luggage and are strictly prohibited in checked bags. Power banks must have a clearly stated capacity and usually cannot exceed 100Wh (approx. 27,000mAh). Power banks without clear capacity labels may be confiscated at security.
• Lighters and Matches: These are generally completely prohibited on flights originating in China, both in carry-on and checked luggage. Do not pack them, as they will be removed.
• Liquids (Carry-on): Liquids, gels, and aerosols must be in containers of 100ml or less and placed in a single, transparent, resealable plastic bag.

Tips for Packing Efficiently

To ensure a hassle-free experience at the airport, pack your valuables, travel documents, and medication in your carry-on bag. Weigh your bags at home to ensure they stay within the limits, especially if you plan to do some shopping in destinations known for retail, such as Hong Kong or Bangkok. Finally, always attach a name tag with your current contact information to every piece of checked luggage to assist with identification in case of delays.

Shanghai Airlines, operating under the regulations of its parent company China Eastern Airlines, acknowledges that pets are important family members. While the airline generally maintains strict policies regarding animal transport to ensure safety and hygiene, it offers options for passengers to travel with their domestic dogs and cats. The primary method of transport for household pets is as checked baggage in the cargo hold, with cabin access typically restricted to service animals or specific pilot programs.

Transport Options

In cabin (carry-on)

Generally, pets are not permitted in the passenger cabin on Shanghai Airlines flights. This option is strictly reserved for certified service animals (such as guide dogs) or, in very rare instances, small pets on specific domestic routes subject to prior approval. Travelers should assume cabin travel is unavailable for standard holidays unless confirmed otherwise.

• Carrier dimensions: If permitted (e.g., for service animals requiring a carrier), the container must typically fit under the seat, not exceeding 45 x 25 x 20 cm.
• Maximum pet weight: For the rare exceptions allowing non-service small pets, the combined weight of the animal and carrier usually must not exceed 8 kg (17 lbs).
• Allowed pet types: Strictly limited to small domesticated dogs and cats.
• Breed restrictions: Aggressive breeds and snub-nosed (brachycephalic) animals are prohibited.
• Limit per passenger: Only one pet or service animal is allowed per passenger.

In cargo hold (checked baggage)

This is the standard method for transporting pets with Shanghai Airlines. Animals travel in a temperature-controlled section of the cargo hold, designated as special baggage (AVIH).

• Container requirements: The crate must be rigid (fiberglass, metal, or hard plastic), escape-proof, and well-ventilated on at least three sides. It must allow the animal to stand, turn around, and lie down naturally. A metal door is mandatory.
• Weight and size limits: The total weight (animal + crate) must generally be under 32 kg (70 lbs). The size must fit within the dimensions of the aircraft's cargo door (varies by aircraft type).
• Temperature restrictions: For safety, pets will not be accepted if the forecast temperature at the departure, transfer, or arrival airport is below -12°C (10°F) or above 30°C (86°F).
• Required documentation: Passengers must sign a "Transportation of Living Animals Responsibility Statement" at the airport.

As cargo (for large animals)

When an animal exceeds the weight or size limits for checked baggage, or when traveling unaccompanied, they must be transported as cargo.

• When required: Mandatory for animals/crates exceeding 32 kg or for commercial shipments.
• Special requirements: The container must be made of sturdy materials (steel or solid wood reinforcement) tailored to cargo specifications.
• Booking procedure: Arrangements must be made through the airline's cargo department or a specialized pet shipping agent well in advance of the flight date.

Required Documentation

To ensure a smooth check-in process, passengers must present the original versions of the following documents:

• Animal Quarantine Certificate: Issued by the animal health supervision agency (critical for domestic and international travel).
• Vaccination Certificate: Must show a valid rabies vaccination administered between 30 days and 12 months prior to travel.
• Veterinary Health Certificate: A general health check verifying the animal is fit for air travel.
• International Certificates: For flights to or from destinations like Seoul or Bangkok, valid entry permits and custom clearance documents for the destination country are required.

Service Costs

Pets are not included in the free baggage allowance and are charged as excess baggage. Costs vary based on the route and total weight:

• In-cabin fee: Not applicable for standard travel; service animals typically travel free of charge.
• Cargo hold fee: Calculated based on the total weight of the pet and container. This is often charged at a rate of approximately 1.5% of the full economy class fare per kilogram, or a fixed piece rate depending on the route.
• Note: Prices are subject to currency fluctuations and specific route regulations.

Preparation Tips

• Carrier compliance: Ensure your crate meets IATA regulations and includes a securely attached water container that can be filled from the outside.
• Feeding: Feed your pet a light meal approximately 4 to 6 hours before the flight; avoid feeding right before departure to prevent airsickness.
• Acclimatization: Let your pet spend time in the carrier days or weeks before the trip to reduce stress.
• Airport readiness: Bring a leash and muzzle (if required) for moving the animal through the terminal before crating.

Restrictions

Shanghai Airlines strictly enforces bans on certain animals to ensure safety:

• Prohibited breeds: Snub-nosed (brachycephalic) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are typically banned due to respiratory risks at high altitudes.
• Aggressive breeds: Pit Bull Terriers, Tosas, and other breeds classified as aggressive are prohibited.
• Prohibited animals: Pregnant animals, nursing females, and unweaned puppies/kittens are not accepted.
• Exceptions: Certified service dogs assisting passengers with disabilities are exempt from many restrictions but require prior registration.

Important: Pet travel regulations can change due to local laws or aircraft types. It is critical to contact Shanghai Airlines or China Eastern Airlines customer service at least 48 hours before your flight to confirm space availability and current requirements.

Travelers flying with Shanghai Airlines can maximize the value of their journeys by joining Eastern Miles, the shared loyalty program of its parent company, China Eastern Airlines. Designed to reward frequent flyers, this comprehensive program offers a pathway to exclusive privileges, turning accumulated distance into tangible travel benefits and premium services.

Membership Tiers and Benefits

The Eastern Miles program features a tiered structure that rewards loyal travelers with increasing levels of comfort and convenience. Moving up the ranks depends on the number of qualifying miles or flight segments flown within a calendar year:

• Member: The entry-level tier where passengers begin earning points immediately upon enrollment.
• Silver Card: Members enjoy benefits such as priority check-in, priority luggage handling, access to business class lounges (subject to conditions), and a bonus on points earned.
• Gold Card: This tier unlocks premium perks including access to VIP lounges (often with a guest), priority boarding, extra baggage allowance, and guaranteed seat availability on fully booked flights up to 48 hours before departure.
• Platinum Card: The most exclusive level offers top-tier privileges such as complimentary upgrades (subject to availability), unlimited lounge access, and dedicated 24-hour concierge support.

Earning Points

Accumulating points is straightforward and extends beyond just purchasing air tickets. Members can grow their balance through various activities:

• Flights: Earn points based on the distance flown and booking class on all Shanghai Airlines and China Eastern flights, as well as flights with SkyTeam alliance partners.
• Hotel & Transport Partners: Book stays with international hotel chains or rent cars through partner agencies to earn additional points.
• Financial Partners: Use co-branded credit cards for everyday purchases to accumulate points on the ground.
• Lifestyle Partners: Earn points through dining, shopping, and booking travel experiences with affiliated merchants.

Redeeming Rewards

Eastern Miles offers flexible redemption options, allowing members to use their points for more than just future travel:

• Award Flights: Redeem points for tickets on Shanghai Airlines, China Eastern, and partner airline networks to destinations like Shanghai or international hubs.
• Cabin Upgrades: Use points to upgrade your seat from Economy to Business or First Class for a more luxurious experience.
• Extra Baggage: Pay for excess luggage fees using your accumulated points.
• Eastern Miles Mall: Exchange points for a wide variety of non-flight rewards, including electronics, cosmetics, and travel accessories.

Alliance Membership

Through its affiliation with the SkyTeam alliance, Eastern Miles connects members to a vast global network. This partnership means that status earned with Shanghai Airlines is recognized by other major international carriers, providing benefits like lounge access and priority services when traveling globally with partners such as Delta Air Lines, Air France, KLM, and Korean Air.

How to Join

Joining the program is free and simple. Travelers can sign up instantly via the official China Eastern website or mobile app. Upon registration, members receive a digital membership card and can immediately start earning points on their next flight.

Flying with Shanghai Airlines offers a travel experience deeply rooted in "Oriental hospitality," blending modern aviation standards with the refined elegance typical of its home city. Whether traveling on a short domestic hop or a longer regional journey, passengers can expect a high level of service, with cabin crews trained to provide attentive and respectful care. As a subsidiary of China Eastern Airlines, the carrier utilizes a mixed fleet—primarily Boeing 787 Dreamliners for high-traffic routes and Boeing 737s for regional connections—ensuring a comfortable ride tailored to the flight duration.

Cabin Classes

The airline typically offers a two- or three-class configuration, depending on the aircraft type and route. Each cabin is designed to maximize personal space and comfort.

• First and Business Class: On wide-body aircraft like the Boeing 787, Business Class passengers enjoy fully lie-flat seats in a 1-2-1 configuration, offering direct aisle access and enhanced privacy with sliding doors on select planes. On narrow-body aircraft flying routes to cities like Seoul or Tokyo, the cabin usually features spacious recliner seats in a 2-2 layout. Premium travelers receive priority boarding, welcome drinks, and access to exclusive airport lounges.
• Economy Class: The Economy cabin is designed with ergonomic seats that feature adjustable headrests and slimline profiles to maximize legroom. On the modern Dreamliner fleet, passengers benefit from larger windows, improved cabin pressure, and mood lighting that reduces jet lag. Blankets and pillows are typically provided on longer flights to ensure a restful journey.

In-Flight Dining

Shanghai Airlines takes pride in its culinary offerings, often referred to as "A Taste of Shanghai" in the sky. The meal service varies by flight duration and time of day but generally emphasizes high-quality ingredients and authentic flavors.

• Meal Service: Full hot meals are served on most flights during breakfast, lunch, and dinner hours, even on many domestic routes connecting Shanghai to destinations like Guangzhou. Options typically include a choice between Chinese specialties—such as braised meats with rice or savory noodles—and Western-style dishes.
• Beverages: A complimentary beverage service accompanies meals, featuring a selection of juices, soft drinks, coffee, and a variety of Chinese teas, which are a signature part of the inflight service. Alcoholic beverages, including wine and beer, are generally available in all classes on international flights.
• Special Meals: Passengers with specific dietary requirements (vegetarian, diabetic, halal, etc.) can pre-order special meals at least 24 hours before departure through the customer service center or official website.

Entertainment and Connectivity

Stay entertained throughout the flight with a range of digital options suited to the aircraft type:

• In-Flight Entertainment (IFE): Wide-body aircraft are equipped with personal seatback touchscreens in all classes, offering a library of international movies, TV shows, and music. On narrow-body aircraft (Boeing 737 series), overhead screens are common, and the airline is progressively rolling out wireless streaming services that allow passengers to view content on their own smartphones or tablets.
• Wi-Fi Services: In-flight Wi-Fi is becoming increasingly available on the fleet, particularly on the Boeing 787 and select newer aircraft. This service allows passengers to stay connected with messaging apps or browse the web for a fee, or sometimes complimentary for premium passengers, depending on the current promotion.

Special Services

Shanghai Airlines is committed to making travel accessible and convenient for all passengers, offering dedicated support for those with unique needs.

• Families with Children: The airline provides a family-friendly environment. Bassinets for infants are available on certain aircraft but must be reserved in advance. Kid-friendly meal options can also be requested to ensure young travelers are happy and well-fed.
• Assistance for Passengers with Disabilities: Comprehensive assistance is available for passengers with reduced mobility, including wheelchair services from check-in to the aircraft seat. The cabin crew is trained to assist with stowing carry-on items and providing safety briefings tailored to visual or hearing impairments. It is recommended to request these services at least 48 hours prior to travel.

Shanghai Airlines operates a comprehensive flight network centered around its primary hub in Shanghai, utilizing both Pudong (PVG) and Hongqiao (SHA) international airports to maximize connectivity. As a key member of the China Eastern Airlines Group, the carrier links travelers to a multitude of major domestic economic centers and popular international destinations across East and Southeast Asia.

Planning a trip with Shanghai Airlines can be a smooth experience with a few strategic steps. To secure the most competitive fares, it is generally recommended to book your tickets approximately 3 to 6 weeks in advance for regular travel dates. However, if you are flying during peak seasons—such as the Lunar New Year or the National Day "Golden Week" in early October—it is wise to finalize your plans 2 to 3 months ahead, as flights to and from the carrier's hub in Shanghai fill up quickly and prices tend to rise.

Finding the best deals often requires monitoring promotions regularly. Since Shanghai Airlines is a subsidiary of China Eastern Airlines, checking the parent company's website and signing up for their newsletters can provide early access to special offers and flash sales. Comparing prices on major travel aggregators can also help you spot sudden price drops for popular routes.

For a hassle-free airport experience, take advantage of the online check-in service. This feature typically opens 24 to 48 hours before your scheduled departure, allowing you to confirm your presence and avoid long queues at the check-in counters. While checking in online, you can also choose your preferred spot on the plane. We suggest selecting your seat as early as possible if you have a strong preference for a window view or an aisle seat, as these are often the first to be taken.

Travelers are encouraged to download the airline's mobile app or the China Eastern app, which functions as a comprehensive travel companion. The app allows you to manage your itinerary, receive real-time flight status updates, and access mobile boarding passes, reducing the need for printed documents. Finally, always consider purchasing comprehensive travel insurance at the time of booking. This provides essential coverage for unexpected cancellations, medical emergencies, or luggage delays, ensuring peace of mind throughout your journey.

The story of Shanghai Airlines is deeply intertwined with the economic rise of its home city. Founded in 1985, the carrier holds a unique place in Chinese aviation history as the country's first commercial airline to be funded by local investment rather than the central government. Established by the Shanghai municipal government and local enterprises, it was created to break away from the traditional centralized aviation structure, serving as a symbol of the city's growing autonomy and ambition to become a global financial hub. Its inaugural flight marked the beginning of a new era for regional travel, initially connecting Shanghai to Beijing and Guangzhou.

Throughout the 1990s and early 2000s, the airline pursued an aggressive expansion strategy. It rapidly modernized its fleet, moving away from older aircraft to more efficient Boeing models, including the Boeing 757 and 767. This modernization allowed the carrier to expand beyond domestic borders, launching significant regional routes to neighboring countries. Flights to destinations in Japan and South Korea became staples of its network, catering to the increasing demand for business and leisure travel in East Asia. In 2002, the company successfully listed on the Shanghai Stock Exchange, further fueling its growth and operational capabilities.

A pivotal moment in the airline's history occurred in 2009, when plans were announced for a merger with industry giant China Eastern Airlines. By 2010, Shanghai Airlines became a wholly-owned subsidiary of the China Eastern Group. This strategic consolidation was designed to strengthen Shanghai's position as an international aviation hub by reducing local competition and streamlining operations. Following the merger, the airline underwent a significant transition in global partnerships. Having previously been a member of the Star Alliance since 2007, it officially left the group in 2010 to align with its parent company, subsequently joining the SkyTeam alliance in 2011.

In recent years, Shanghai Airlines has focused on refining its brand and elevating the passenger experience to match "Shanghai style" elegance. The fleet has continued to evolve, with the retirement of older Boeing 757s and 767s in favor of next-generation aircraft. A major milestone in this modernization was the introduction of the Boeing 787-9 Dreamliner. These state-of-the-art wide-body aircraft have enabled the airline to offer premium services on high-density routes, featuring fully lie-flat business class seats and advanced in-flight entertainment systems.

Today, while it operates as a subsidiary, Shanghai Airlines retains its distinct livery and brand identity. It plays a crucial role within the China Eastern network, functioning as a specialized carrier that connects the Yangtze River Delta to the world. Its continuous innovation and commitment to service excellence ensure that it remains a preferred choice for travelers flying into and out of one of Asia's most dynamic metropolises.