Austrian

Flying with Austrian Airlines is often described not just as travel, but as an immersion into the country's charming culture before you even touch down. As Austria's flag carrier and a proud member of the Lufthansa Group, the airline distinguishes itself by bringing the famous Viennese coffee house atmosphere to the skies. With its strategic hub located in the heart of Europe, it serves as an efficient and hospitable gateway, connecting passengers from the Middle East to a vast network of destinations across the continent. Whether you are travelling for business or leisure, the carrier promises a journey defined by punctuality, Austrian charm, and award-winning service.

Excellence in Service and Cuisine
One of the airline's most celebrated features is its culinary offering. Austrian Airlines has partnered with premium caterer DO & CO to provide high-quality meals on board. In Business Class, the "Flying Chef" service ensures that dishes are freshly finished before serving, and passengers can enjoy a traditional Viennese coffee menu high above the clouds. This dedication to quality has earned the airline numerous awards for its catering and cabin service.

Global Network and Fleet
From its hub in Vienna, the airline specializes in connecting East and West, with a particularly strong network in Central and Eastern Europe. For travelers from the UAE, the carrier offers direct connections from Dubai to the Austrian capital, facilitating seamless transfers to the rest of Europe and North America. The fleet is a mix of efficient short-haul aircraft like the Airbus A320 family and long-haul jets such as the Boeing 777 and 767, with modern Boeing 787 Dreamliners being integrated to enhance fuel efficiency and passenger comfort.

Safety and Values
As a member of the Star Alliance, Austrian Airlines adheres to the highest international safety and operational standards. The company places a strong emphasis on reliability and environmental responsibility, actively working towards reducing its carbon footprint through fleet modernization and sustainable practices. Their mission is centered on the concept of "Servus"—a traditional greeting that embodies the warmth and personalized care every passenger receives on board.

Travelers in the United Arab Emirates can easily get in touch with Austrian Airlines for reservations, flight changes, or general inquiries. While the airline is headquartered in Vienna, it maintains a strong connection to the region, serving passengers flying from Dubai and connecting them to the world. For the most immediate and reliable assistance, the international 24/7 global support center is the primary point of contact.

Official Website
For the most up-to-date flight schedules, online check-in, and booking management, verify information directly on the official platform.
URL: www.austrian.com

Key Contact Details

• Official Website: www.austrian.com
• Customer Service (24/7 English): +43 5 1766 3100 (International charges may apply)
• Ticket Booking: +43 5 1766 1000 or via the official website
• Mobile App: Austrian Airlines App (Available on iOS and Android)

Social Media Channels
Stay connected for the latest updates and travel inspiration:

• Facebook: facebook.com/AustrianAirlines
• X (Twitter): x.com/_austrian
• Instagram: instagram.com/austrianairlines
• LinkedIn: linkedin.com/company/austrian-airlines

Emergency & 24/7 Support
For urgent matters, such as rebooking due to cancellations or immediate flight changes, the Global Service Center is available 24 hours a day, 7 days a week.
Phone: +43 5 1766 3100 (English)

Planning your luggage is an essential step for a smooth journey with Austrian Airlines. Whether you are heading to the snowy Alps or a business meeting in Vienna, understanding the baggage rules ensures you can travel without unexpected fees or delays. The airline's policies are designed to be flexible, catering to different travel classes and needs, including those flying on the popular route from Dubai.

Carry-on Baggage Allowances
Austrian Airlines allows passengers to bring cabin baggage on board to keep essentials close at hand. The allowance depends on your booked travel class:

• Economy and Premium Economy Class: One carry-on bag up to 8 kg.
• Business Class: Two carry-on bags, each weighing up to 8 kg.

In addition to the main carry-on item (max dimensions 55 x 40 x 23 cm), you may bring one small personal item, such as a laptop bag or handbag (max dimensions 40 x 30 x 10 cm). It is important to adhere strictly to these dimensions to ensure all items fit in the overhead bins or under the seat.

Checked Baggage Limits
Your free baggage allowance varies based on the fare option you have selected. Austrian Airlines generally follows the standard "piece concept":

• Economy Light: No checked baggage included (carry-on only).
• Economy Classic & Flex: One bag up to 23 kg.
• Premium Economy: Two bags up to 23 kg each.
• Business Class: Two bags up to 32 kg each.

The maximum size for any checked bag is 158 cm (length + width + height). Frequent flyers with Star Alliance Gold status or HON Circle Members may be entitled to additional baggage allowances.

Excess and Special Baggage
If you need to transport more than the standard allowance, excess baggage fees will apply. It is usually cheaper to book extra bags online in advance rather than paying at the airport. For special items like sports equipment (e.g., skis, snowboards, or golf bags) or musical instruments, specific rules apply. Skiing equipment is often transported free of charge on certain fares, reflecting Austria's status as a winter sports hub, but this must be confirmed during booking. Large musical instruments may require booking an extra seat or checking them as special cargo.

Restricted and Prohibited Items
Safety is the top priority. Dangerous goods such as explosives, flammable liquids, and compressed gases are strictly prohibited in both carry-on and checked luggage.

• Power Banks & Lithium Batteries: Must be packed in your carry-on baggage only. Do not put them in checked luggage.
• Liquids in Carry-on: Must be in containers of 100 ml or less, placed in a transparent, resealable 1-liter plastic bag.

Always check the latest regulations before you pack, especially regarding medication and duty-free items purchased at airports like Dubai.

Tips for Efficient Packing
To avoid stress at the check-in counter, weigh your bags at home before leaving. Use a colorful luggage tag or strap to make your suitcase easily identifiable on the carousel in Vienna. Keep valuable items, travel documents, and medication in your hand luggage. If you are unsure about a specific item, it is best to contact the airline or check their official website prior to your flight.

To ensure a seamless journey for your furry companions, Austrian Airlines offers comprehensive options for travelling with pets. Whether you are taking a short hop within Europe or a long-haul flight from Dubai to the airline's hub in Vienna, the carrier prioritizes the safety and comfort of animals, treating them with the same hospitality as their human owners.

Transport Options

In Cabin (Carry-on)
Small dogs and cats are welcome in the cabin if they can stay in their transport container comfortably for the entire flight.

• Carrier Dimensions: Soft-sided carriers are recommended with maximum dimensions of 55 x 40 x 23 cm.
• Weight Limit: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Animals: Only dogs and cats are permitted in the cabin.
• Placement: The container must fit underneath the seat in front of you.
• Limit: Generally limited to one pet container per passenger.

In Cargo Hold (Checked Baggage)
For pets that exceed the weight or size limits for the cabin, the air-conditioned cargo hold provides a safe environment.

• Container Requirements: Pets must travel in an IATA-compliant hard-shell crate that is escape-proof, leak-proof, and provides enough space for the animal to stand, turn around, and lie down naturally.
• Weight and Size: Used for animals weighing more than 8 kg (including the crate).
• Temperature Restrictions: Flights may be restricted if ground temperatures at airports are too extreme (too hot or too cold).
• Comfort: The crate must be equipped with water and food containers accessible from the outside.

As Cargo (Air Freight)
Some situations require pets to be shipped as manifest cargo rather than checked baggage.

• When Required: Mandatory for very large animals, unaccompanied pets, or travel to countries with strict import regulations that require cargo handling.
• Booking: This service is handled by Austrian Airlines Cargo and requires separate booking procedures.
• Special Handling: Professional staff monitor the animal's welfare throughout the transport process.

Required Documentation
Ensure you have all necessary paperwork ready before heading to the airport:

• Pet Passport: A valid EU Pet Passport or official veterinary certificate.
• Health Certificate: Issued by a licensed veterinarian (validity requirements vary by destination).
• Microchip: Mandatory for identification purposes.
• Vaccinations: Valid rabies vaccination record is essential.
• Destination Specifics: Additional permits may be required for entry into the UAE or Austria.

Service Costs
Fees depend on the route and the size of the animal (prices are indicative and subject to change):

• In-Cabin Fee: Approximately EUR 50 to EUR 70 per direction within Europe; intercontinental routes may cost around EUR 100+.
• Cargo Hold Fee: Ranges from approximately EUR 100 to EUR 200+ depending on crate size and route.
• Note: Prices are generally charged per direction and are subject to currency fluctuations.

Preparation Tips

• Acclimatization: Let your pet get used to the travel crate several weeks before the flight to reduce anxiety.
• Feeding: Give your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent airsickness.
• Hydration: Ensure the pet is well-hydrated but provide only small amounts of water during the trip.
• Comfort: Line the bottom of the carrier with an absorbent mat or towel.
• Calming: Consult your vet about natural stress-reduction aids; sedation is generally not recommended as it can affect breathing at altitude.

Restrictions

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Boxers) are often restricted from the cargo hold due to respiratory risks; they may only be allowed in the cabin if they meet weight limits.
• Dangerous Breeds: Certain dog breeds classified as aggressive or fighting dogs may have special crate requirements or be prohibited.
• Prohibited Animals: Rodents, reptiles, and other exotic animals are usually not accepted as baggage.
• Service Animals: Recognized assistance dogs (e.g., guide dogs) travel free of charge in the cabin, regardless of weight/size, provided prior registration is made.

Important: Pet travel regulations can be complex and subject to change. We strongly recommend contacting Austrian Airlines directly or checking their official website at least 48 hours before your flight to confirm the latest rules and reserve space for your animal.

Introduction
Travelers flying with Austrian Airlines can enjoy the benefits of Miles & More, Europe's leading frequent flyer program. Whether you are a regular commuter between Dubai and Vienna or an occasional holidaymaker, this program is designed to make every journey more rewarding. Members earn valuable miles that can be exchanged for exclusive privileges, turning travel time into a premium experience.

Membership Tiers
The program offers four distinct status levels, each unlocking progressively higher benefits for loyal passengers:

• Member (Blue): The entry-level tier allowing you to start earning miles immediately upon registration.
• Frequent Traveller (Silver): Includes Business Class check-in, additional baggage allowance, and Business Lounge access.
• Senator (Gold): Offers Senator Lounge access, Star Alliance Gold status, and priority baggage delivery.
• HON Circle (Elite): Top-tier status with exclusive privileges like limousine transfers and First Class Terminal access.

Earning Miles
Accruing miles is straightforward and extends far beyond just flying:

• Flights: Earn miles on every scheduled flight with Austrian, Lufthansa Group, and Star Alliance carriers.
• Partners: Collect miles for hotel stays, car rentals, and bookings with travel partners.
• Credit Cards: Accumulate miles on everyday purchases using co-branded Miles & More credit cards.
• Shopping: Earn points when shopping at partner retailers and airport stores.

Redeeming Miles
Your accumulated miles open the door to a wide variety of rewards and travel enhancements:

• Award Flights: Book flights to destinations worldwide with Austrian Airlines and its partners.
• Upgrades: Use miles to upgrade your seat from Economy to Premium Economy or Business Class.
• Partner Rewards: Redeem miles for hotel vouchers, car rentals, or charitable donations.
• WorldShop: Purchase high-quality merchandise, luggage, and electronics using your mileage balance.

Alliance Membership
Austrian Airlines is a member of the Star Alliance, providing passengers with a global network of benefits:

• Alliance Name: Star Alliance (The world's largest airline alliance).
• Key Partners: Seamless travel with carriers like Lufthansa, United, Swiss, and Singapore Airlines.
• Global Recognition: Status miles earned on Austrian count towards status across the entire alliance network.

How to Join
Joining Miles & More is free and takes just a few minutes. Travelers can register online through the official website or download the mobile app to receive a digital service card instantly and begin earning miles on their very next trip.

Experiencing a flight with Austrian Airlines is about more than just getting from point A to point B; it is an introduction to Austrian hospitality before you even arrive. Whether you are flying on a long-haul journey from Dubai or connecting through Europe, the airline prides itself on a service philosophy grounded in warmth and quality. The cabins are designed to provide relaxation and efficiency, ensuring passengers arrive in Vienna refreshed and ready to explore.

Business Class: A Coffee House in the Clouds
Austrian Airlines Business Class is renowned for combining luxury with tradition. On long-haul flights, the cabin features high-tech seats that convert into fully flat beds almost two meters long, featuring an integrated massage function to ensure a restful sleep. A unique highlight is the Original Viennese Coffee House Service, where passengers can choose from a variety of Austrian coffee specialties prepared fresh on board. On shorter European connections, travelers enjoy increased privacy with a guaranteed empty adjacent seat and exclusive lounge access prior to departure.

Premium Economy Class: Extra Space and Comfort
For those seeking more personal space without the price tag of Business Class, Premium Economy is the ideal middle ground. Available on long-haul aircraft, these seats offer generous legroom, a wider surface, and a deeper recline compared to standard Economy. Passengers in this class also benefit from an upgraded amenity kit, a welcome drink, and a larger baggage allowance, making the journey significantly more comfortable.

Economy Class: Ergonomic and Friendly
Economy Class on Austrian Airlines is designed for comfort and functionality. On long-distance routes, the ergonomically shaped seats come with an adjustable headrest and a unique relax function to support you during the flight. Passengers can enjoy an extensive entertainment program on personal touchscreens. On short-haul flights within Europe, the cabin offers a streamlined and efficient experience, with ergonomically designed leather seats that maximize knee room.

In-Flight Dining and Beverages
Culinary excellence is a hallmark of the carrier, thanks to its long-standing partnership with premium caterer DO & CO.

• Long-Haul Dining: Business Class passengers enjoy a gourmet menu often accompanied by the "Flying Chef" service, adding a restaurant-style touch to the meal. Economy passengers receive tasty, balanced warm menus tailored to the flight duration.
• Austrian Melangerie: On European short-haul routes, the airline offers a high-quality "buy-on-board" concept. Passengers can purchase fresh Austrian snacks, classic apple strudel, or warm meals, ensuring that even short trips have a taste of local cuisine.

Entertainment and Connectivity
Time flies when you are entertained. On intercontinental flights, the on-demand entertainment system offers hundreds of hours of movies, TV series, and music audio channels. From the latest blockbusters to classical concerts, there is something for every taste. For those who wish to stay connected, the FlyNet internet service is available on selected short- and long-haul aircraft, allowing passengers to surf the web or chat with friends and family above the clouds.

Family and Special Services
Austrian Airlines strives to make travel accessible and enjoyable for everyone.

• For Families: The airline creates a welcoming environment for children, offering special kids' meals (pre-order required) and the "JetFriends" amenity kits to keep little ones occupied. Strollers can be brought to the aircraft door, and bassinets are available for babies on long-haul routes.
• Passengers with Reduced Mobility: Dedicated assistance is available at the airport and on board. To ensure a smooth process, passengers requiring wheelchair service or other support should register their needs at least 48 hours in advance.

Austrian Airlines operates a strategic route network centered around its primary hub in Vienna, serving as a convenient gateway to Central and Eastern Europe. The airline facilitates seamless travel between the Middle East and the European continent, ensuring reliable connections for both business and leisure travelers.

To secure the best fares for your journey with Austrian, especially on the popular route from Dubai to Vienna, it is advisable to book well in advance. Generally, purchasing tickets 3 to 6 months prior to your departure date yields the most competitive prices. Flexibility with your travel dates can also be advantageous; flying mid-week often results in lower fares compared to weekends. Keep an eye out for "Light" fare options if you prefer travelling with hand luggage only, as these can significantly reduce your travel costs.

Staying updated on deals and promotions is key to finding a bargain. Subscribing to the Austrian Airlines newsletter or checking their official website regularly can give you early access to seasonal sales and special offers. Additionally, using the Austrian App is highly recommended. This mobile tool not only helps you find flights but also stores your mobile boarding pass, allows you to track your baggage, and sends real-time notifications regarding flight status or gate changes, ensuring a smooth travel experience.

Streamline your airport experience by taking advantage of the Web Check-in service. Online check-in typically opens 47 hours before the scheduled departure time. This allows you to select your preferred seat and obtain your boarding pass from the comfort of your home or office. If you have specific seating preferences, such as a window seat or extra legroom, it is recommended to reserve your seat during the booking process or via "My Bookings" shortly after purchasing your ticket, as popular seats tend to fill up quickly.

Finally, consider adding travel insurance to your booking for added peace of mind. Whether it covers trip cancellations, medical emergencies, or lost luggage, having insurance ensures you are protected against unforeseen circumstances. While Austrian Airlines offers a reliable service, having comprehensive coverage allows you to relax and fully enjoy your trip to Europe.

Founding and Early Years
The story of the national carrier began in September 1957 with the merger of two predecessor airlines, Air Austria and Austrian Airways. This strategic union formed Austrian Airlines, which officially commenced operations on March 31, 1958. The inaugural flight took off from Vienna bound for London, marking the beginning of a new era in the nation's aviation history. Initially operating with Vickers Viscount turboprops, the airline quickly modernized, entering the jet age in the early 1960s with the introduction of the Sud Aviation Caravelle, which significantly reduced travel times across Europe.

Expansion and Strategic Growth
Throughout the 1970s and 1980s, the carrier expanded its network, establishing itself as a key bridge between Western and Eastern Europe. This specific focus on "East-West" connectivity became a defining characteristic of its business model. During this period, the fleet evolved to include the McDonnell Douglas DC-9 and later the MD-80 series, allowing for increased frequency and capacity. The airline also began long-haul operations, connecting Austria to destinations in North America and Asia, laying the groundwork for its current global reach.

Mergers and Consolidation
A significant chapter in the company's history involved the consolidation of the Austrian aviation market. In the 1990s, the airline engaged in strategic partnerships and acquisitions, most notably acquiring Tyrolean Airways and Lauda Air. Tyrolean Airways strengthened the regional network, feeding traffic into the Vienna hub from smaller cities, while Lauda Air brought expertise in leisure and long-haul travel. These brands were eventually fully integrated, unifying the fleet and operations under the single "Austrian" brand name to ensure a consistent passenger experience.

Joining the Lufthansa Group
A major milestone occurred in 2009 when the airline was privatized and became a subsidiary of the Lufthansa Group. This partnership secured the carrier's future and integrated it into the largest airline network in Europe. Membership in the Star Alliance further enhanced its global connectivity, allowing passengers seamless travel options and shared benefits across dozens of partner airlines.

Fleet Evolution and Modernization
Over the decades, the fleet has seen a complete transformation. The classic DC-9s and MD-80s were replaced by the efficient Airbus A320 family for short and medium-haul routes. Long-haul operations saw the deployment of the Boeing 767 and 777 aircraft, which became the backbone of intercontinental travel. In recent years, the airline has embarked on a significant fleet renewal program, introducing the modern Boeing 787 Dreamliner. This move underscores a commitment to environmental responsibility, as the new aircraft offer reduced fuel consumption and lower noise emissions.

Innovation and Future Outlook
Today, the airline continues to innovate, focusing on digitalization and sustainability. From introducing high-speed internet on board to testing sustainable aviation fuels, the company is adapting to the changing needs of modern travelers. despite these technological advancements, the core philosophy remains rooted in tradition: preserving the unique Austrian charm and hospitality that has distinguished the airline since its very first flight.