Fly Dubai

Flydubai has established itself as a dynamic force in the aviation sector, dedicated to removing barriers to travel and enhancing connectivity across the globe. Since launching its operations, the airline has focused on opening up underserved markets and creating free flows of trade and tourism from its strategic base in the United Arab Emirates. With a philosophy that blends efficiency with comfort, the carrier serves a diverse range of passengers, offering a fresh and flexible approach to flying that bridges the gap between budget and traditional full-service airlines.

One of the airline's standout features is its modern and fuel-efficient fleet, consisting entirely of Boeing 737 aircraft, including the advanced 737 MAX series. This commitment to newer technology ensures a reliable and environmentally conscious journey. Passengers can enjoy a comfortable onboard experience with ergonomically designed seats and an innovative in-flight entertainment system that keeps travelers engaged throughout their flight.

Flydubai operates a vast network that spans the Middle East, Africa, Asia, and Europe, often flying to destinations that previously lacked direct connections. Travelers can easily access a wide variety of exciting locations, from the sunny shores of Male and the historic streets of Krakow to the vibrant cultural centers of Kathmandu and Colombo. Unlike typical low-cost carriers, the airline offers a Business Class option on many routes, providing spacious seating and premium service for those seeking extra luxury. Additionally, its strategic partnership with Emirates allows for seamless travel experiences, enabling passengers to connect to a global network with a single ticket and integrated baggage services.

As a home-grown carrier, contacting Fly Dubai within the UAE is straightforward and convenient. Whether you need to modify a booking, inquire about baggage, or plan a new journey from Dubai, the airline offers robust local support channels to assist travelers around the clock. For the most immediate self-service options, including checking in and managing your itinerary, the airline recommends visiting their official website.

Key Contact Details

• Official Website: www.flydubai.com
• Customer Service (UAE): +971 600 54 44 45
• Ticket Booking: +971 600 54 44 45
• Email: letstalk@flydubai.com
• Mobile App: flydubai (Available on iOS App Store and Google Play)

Social Media Channels

You can also reach out to the airline or follow their latest updates via their official social media profiles:

• Facebook
• Twitter / X
• Instagram
• LinkedIn
• YouTube

Local Offices in the UAE

If you prefer in-person assistance, Fly Dubai operates several locations in the country, including a dedicated travel shop and their main headquarters:

• Headquarters: flydubai Campus, near Terminal 2, Dubai International Airport, Dubai, UAE
• Deira Travel Shop: ENI Sapphire Tower, Office No. 6, Al Ittihad Road, Port Saeed, Deira, Dubai, UAE

24/7 Support

The Fly Dubai Contact Centre in the UAE operates 24 hours a day, 7 days a week. This ensures that passengers can receive assistance with urgent flight changes, general inquiries, or emergency travel needs at any time of the day or night.

Understanding the baggage policy is an essential part of planning your trip with Flydubai. The airline offers flexible options tailored to different travel needs, ensuring that whether you are traveling light for a weekend getaway or packing for a long vacation, there is a suitable allowance for you. To ensure a smooth journey, it is recommended to review the specific restrictions and allowances associated with your fare type before heading to the airport.

Carry-on Baggage Allowances

Passengers flying with Flydubai are entitled to bring hand luggage on board, with limits depending on the class of travel. Following these guidelines helps ensure a quick boarding process and safety on board.

• Economy Class: Travelers can carry one piece of hand baggage weighing up to 7 kg. The dimensions must not exceed 55 x 38 x 20 cm. In addition to the main carry-on, you may also bring one small personal item, such as a laptop bag or a small handbag, provided it fits under the seat in front of you.
• Business Class: Passengers enjoying the premium experience are allowed two pieces of hand baggage with a combined total weight of up to 14 kg. Each item must still adhere to the standard dimensions of 55 x 38 x 20 cm.

Checked Baggage Limits

Flydubai operates on a weight concept for checked luggage, which gives passengers the flexibility to check in multiple bags as long as the total weight does not exceed the allowance purchased or included in the fare. It is important to note that for health and safety reasons, no single piece of luggage can weigh more than 32 kg.

• Economy Class: Allowances vary based on the fare type selected (Lite, Value, or Flex). "Lite" fares typically do not include a checked baggage allowance, while "Value" and "Flex" fares usually include 20 kg and 30 kg respectively. Passengers can often pre-purchase up to 40 kg if needed.
• Business Class: A generous allowance of 40 kg is standard, allowing for up to three pieces of luggage, provided the total weight remains within the limit.

Excess Baggage Fees

If you find that your luggage exceeds the pre-booked allowance, excess baggage fees will apply. These rates can be significantly higher at the airport counters compared to online rates. To save money and time, it is highly advisable to estimate your baggage weight beforehand and purchase extra allowance via the official website or customer service center prior to your flight.

Special Items and Sports Equipment

Flydubai accommodates travelers wishing to transport special items such as sports equipment or musical instruments. Golf bags, diving equipment, and bicycles can often be transported, but they may require a separate fee or be counted as part of your checked baggage allowance depending on their size and weight. Small musical instruments can be brought on board as hand luggage if they fit within the dimensions, while larger instruments may require purchasing an extra seat or checking them in as fragile baggage.

Restricted and Prohibited Items

For the safety of all passengers and crew, certain items are strictly prohibited in both checked and carry-on baggage. Always check the latest security regulations before packing.

• Lithium Batteries and Power Banks: These must be packed in your carry-on baggage only and are not permitted in checked luggage.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100 ml or less, packed in a transparent, re-sealable plastic bag.
• Prohibited Items: Explosives, flammable liquids, sharp objects (in carry-on), and "smart bags" with non-removable lithium batteries are generally banned.

Tips for Packing Efficiently

To maximize your allowance and avoid stress at the airport, consider weighing your bags at home before departure. Place heavy items at the bottom of your suitcase near the wheels for better stability. Always label your bags inside and out with your name and contact details. Finally, keep essential items like travel documents, medication, and valuables in your hand luggage to keep them secure and accessible throughout your journey.

Pet Travel Rules with Fly Dubai

Flydubai maintains a strict policy regarding animal transportation to ensure the safety and comfort of all passengers and pets. Generally, live animals are not permitted in the aircraft cabin or as checked baggage, with specific exceptions made only for falcons and service animals. For most household pets, such as cats and dogs, the airline requires transportation via its dedicated cargo division, which adheres to international safety standards.

Transport Options

In cabin (carry-on)

The airline does not allow standard pets like dogs or cats to travel in the passenger cabin. This service is strictly limited to specific cases.

• Allowed pet types: Falcons and certified service animals only.
• Service Animals: Accepted on specific routes (e.g., to/from USA, Europe) for passengers with disabilities. Advance notice is required.
• Falcons: Permitted only with special prior approval from the airline.
• Carrier dimensions: Must be confirmed directly with customer support during the approval process.
• Restrictions: No other animal species are permitted in the cabin.

In cargo hold (checked baggage)

Flydubai does not offer a "checked baggage" (AVIH) service where pets are checked in at the passenger terminal counter.

• Policy: Live animals cannot be added to your ticket as standard checked luggage.
• Alternative: All pets that are not eligible for the cabin must be transported as manifest cargo (see below).

As cargo (for large animals and pets)

This is the primary method for transporting pets with Flydubai. Animals travel in the hold but are processed through the cargo facility.

• Booking procedure: Must be arranged through Flydubai Cargo or an IPATA-registered shipping agent.
• Container requirements: Must be an IATA-compliant crate (fiberglass, metal, or rigid plastic) with a secure, spring-loaded locking system.
• Ventilation: The crate must be well-ventilated on at least three sides (four for international travel).
• Size limits: The container must allow the animal to stand, turn around, and lie down naturally.
• Special requirements: Animals must be dropped off at the designated cargo facility (e.g., in Dubai) well in advance of the flight.

Required Documentation

To ensure a smooth journey, you must prepare the following documents before travel:

• Veterinary Passport: Up-to-date record identifying the animal.
• Health Certificate: A valid certificate issued by a veterinarian within 10 days of travel.
• Vaccination Records: Proof of valid rabies vaccination and other species-specific immunizations (e.g., DHTPP for dogs).
• Import/Export Permits: Required certificates for the destination country.
• Titer Test: May be required for certain international destinations.

Service Costs

Fees for animal transport are not fixed and depend on the service used:

• In-cabin (Service Animals): Typically transported free of charge (subject to route and documentation).
• In-cabin (Falcons): Fees apply and may require booking an extra seat; contact the airline for exact pricing.
• Cargo fee: Calculated based on the volumetric weight of the crate and the specific route. Prices vary significantly and must be quoted by the Cargo department.

Preparation Tips

• Carrier requirements: Purchase an IATA-compliant crate weeks ahead to let your pet acclimatize to it.
• Feeding: Offer a light meal and water about 2–4 hours before the flight; do not feed heavily right before departure.
• Hydration: Ensure the crate has a secure water bowl accessible from the outside.
• Stress reduction: Do not sedate your pet, as tranquilizers can be dangerous at high altitudes. Familiar blankets or toys can help reduce stress.

Restrictions

Certain animals and breeds are strictly prohibited from travel for safety reasons:

• Prohibited breeds: Brachycephalic (snub-nosed) animals are generally not accepted due to respiratory risks. This includes Bulldogs, Pugs, Boxers, and Persian cats.
• Aggressive breeds: Breeds such as Pit Bulls, Rottweilers, Dogo Argentino, and Mastiffs are often restricted.
• Prohibited animals: Rodents (mice, hamsters, guinea pigs), pregnant animals, and suckling young (under 6 months or unweaned) are not accepted.
• Exceptions: Operational service animals may be exempt from some breed restrictions depending on the destination's local laws.

Important: Animal transport regulations can change frequently. It is highly recommended to contact Flydubai Cargo or their customer support directly at least a week before your planned trip to verify current rules and eligibility.

Loyalty Program: Emirates Skywards

Flydubai shares its loyalty program, Emirates Skywards, with its strategic partner Emirates, offering travelers a unified and rewarding experience across both airlines. This award-winning program is designed to offer flexibility and value, allowing passengers to earn miles and enjoy exclusive privileges tailored to their travel frequency and lifestyle. Whether you are a frequent flyer or a leisure traveler, the program enhances your journey with benefits that increase as you move up the membership ladder.

Membership Tiers

The program consists of four distinct tiers, starting with Blue and progressing through Silver and Gold to the exclusive Platinum status. Progress depends on the number of Tier Miles earned or the number of flights taken.

• Blue: The entry-level tier offering instant upgrades using miles and priority on waitlists.
• Silver: Includes complimentary lounge access in Dubai, priority check-in, and 25% bonus Skywards Miles.
• Gold: Grants lounge access throughout the network, priority baggage delivery, and 50% bonus Skywards Miles.
• Platinum: The highest tier featuring First Class check-in, a 75% bonus on Miles, and the ability to nominate a partner for Gold status.

Earning Miles and Points

Members earn two types of miles: Tier Miles, which help you climb the membership levels, and Skywards Miles, which are your reward currency. Earning potential extends far beyond just flying.

• Flights: Earn miles on every flight with Flydubai and Emirates based on route, fare type, and class.
• Partners: Accumulate miles by staying at partner hotels, renting cars, or using lifestyle partners globally.
• Credit Cards: Use co-branded credit cards to earn miles on daily spending and banking transactions.
• Family Bonus: Pool up to 100% of miles earned by family members into a designated Family Account.

Redeeming Miles

Emirates Skywards offers a versatile range of redemption options, ensuring that your miles can be used for what matters most to you, from travel perks to shopping.

• Award Flights: Book flights on Flydubai or Emirates using miles, with no blackout dates on reward seats.
• Cash+Miles: Use a combination of cash and miles to pay for your ticket, reducing the cost of your trip.
• Upgrades: redeem miles to upgrade from Economy to Business Class for a more comfortable journey.
• Partner Rewards: Spend miles on hotel stays, car rentals, or exclusive tickets to sports and cultural events.

Alliance and Partnerships

While Flydubai is not a member of the traditional global airline alliances (like Star Alliance or oneworld), it operates under a deep strategic partnership with Emirates. This collaboration provides passengers with seamless connectivity, shared loyalty benefits, and an extensive combined network. Additionally, the program has partnerships with various other international carriers, expanding earning and redemption opportunities worldwide.

How to Join

Joining Emirates Skywards is free and simple. Travelers can register online through the official Flydubai or Emirates website, or via the mobile app. immediate access to your digital membership card allows you to start earning miles on your very next trip.

Onboard Experience and Service Classes

Flydubai is designed to offer a travel experience that goes beyond the expectations of a typical low-cost carrier. By operating a fleet of modern Boeing 737-800 and 737 MAX aircraft, the airline provides two distinct cabins: Economy Class and Business Class. Whether you are flying on a short regional hop or a longer journey to destinations like Belgrade or Bucharest, the cabin interiors are crafted to maximize space and comfort, featuring innovative lighting systems that help reduce jet lag and create a relaxing atmosphere.

Economy Class

The Economy Class cabin is bright, airy, and designed for practical comfort. The seats are created by Recaro, a leader in automotive and aviation seating, offering a slimline design that maximizes legroom without compromising support. The cabin features high-quality materials and calming colors to make the journey pleasant.

• Seating: Ergonomically designed seats with adjustable headrests are standard. On the newer Boeing 737 MAX aircraft, passengers enjoy optimized space and improved cushioning.
• Entertainment: Most seats are equipped with high-definition touchscreens. Depending on the fare bundle selected (Lite, Value, or Flex), access to movies, TV shows, and games may be complimentary or available for a small fee.
• Power: USB ports are generally available at every seat, allowing travelers to keep their devices charged throughout the flight.

Business Class

For those seeking luxury and exclusivity, Business Class offers a premium standard of travel. From priority check-in and fast-track security on the ground to dedicated service in the air, every detail is curated for convenience. The cabin is intimate, typically featuring just 10 to 12 seats, ensuring personalized attention from the cabin crew.

• Seating (Boeing 737-800): Passengers enjoy wide, comfortable Italian leather seats with generous recline, extendable leg rests, and built-in lumbar support.
• Seating (Boeing 737 MAX): The experience is elevated with exceptional lie-flat seats. These seats convert into a fully flat bed, offering privacy and the perfect environment for sleep on longer overnight flights.
• Amenities: Business Class travelers receive noise-canceling headphones and blanket kits to ensure a restful journey.

In-Flight Entertainment and Connectivity

The airline's in-flight entertainment system puts hours of entertainment at your fingertips. The portal features a wide selection of Hollywood blockbusters, international cinema, TV series, music, and games. For passengers who need to stay connected, the airline is rolling out WiFi connectivity across its fleet. This service allows travelers to browse the internet, check emails, or use social media while cruising at 30,000 feet, making it easier to stay in touch with colleagues in Doha or family in Riyadh.

Dining and Beverages

The dining experience on Flydubai varies by cabin but always focuses on quality and variety.

• Economy Class: Passengers can pre-order hot meals from a globally inspired menu up to 24 hours before their flight. The selection includes options like Chicken Kiev, vegetable curries, and breakfast omelets. Onboard, a menu of snacks and beverages is available for purchase. "Value" and "Flex" fares typically include a meal in the ticket price.
• Business Class: A complimentary, full-service dining experience is standard. The menu features three-course meals, including appetizers, a choice of main courses, and indulgent desserts. A selection of refreshing beverages, including juices, soft drinks, and tea or coffee, is served throughout the flight.

Special Services

The airline is committed to making travel accessible and comfortable for everyone. Special assistance is available for passengers with reduced mobility, including wheelchair services which must be requested in advance. For families traveling with young children, the crew provides extra care to ensure a smooth flight. Unaccompanied minors can also travel safely with the airline’s dedicated escort service, giving parents peace of mind when their children are flying alone.

Flydubai Network and Destinations

Operating from its strategic hub in Dubai, Flydubai connects travelers to a diverse array of destinations across the Middle East, Europe, Africa, and Asia. The airline focuses on opening up underserved markets while maintaining high-frequency connections to popular capital cities and leisure spots. Whether traveling for business or relaxation, passengers have access to a growing network tailored to meet varied travel needs.

Middle East and GCC Connections

The carrier maintains a strong presence within the Gulf Cooperation Council (GCC) and the wider Middle East, offering frequent flights to key commercial and political centers. Significant routes include regular services to Riyadh, Jeddah, and Dammam in Saudi Arabia, as well as the scenic city of Abha. The network also ensures seamless connectivity to neighboring capitals such as Doha, Kuwait City, Muscat, and Manama, facilitating easy regional travel.

Europe and the Caucasus

For those looking to venture further north, the airline offers direct links to several vibrant cities in Eastern Europe and the Caucasus region. Popular routes include flights to Moscow, serving as a major gateway to Russia. Travelers can also explore the historic charm of Tbilisi and the modern architecture of Baku. The European network extends to the cultural hubs of Belgrade, Bucharest, and the historic Polish city of Krakow.

Asia and Leisure Destinations

The network stretches eastward to serve major cities and vacation hotspots. High-demand routes include flights to Tel Aviv and the bustling metropolis of Karachi, alongside services to Multan. For travelers seeking nature and relaxation, the airline provides convenient access to the Himalayan gateway of Kathmandu, the tropical beaches of Male, and the coastal capital of Colombo.

Booking a trip with Fly Dubai offers a convenient way to travel, but knowing a few insider strategies can make your journey even smoother and more affordable. To secure the best fares, it is generally recommended to book your tickets several weeks in advance. Since the airline uses Dubai as its primary hub, keeping track of peak travel seasons in the UAE can also help you identify when prices might be higher and when you can find a bargain.

To catch the most attractive deals and promotions, consider subscribing to the airline's official newsletter or monitoring their website regularly. Fly Dubai frequently releases special offers for various destinations, and being among the first to know can lead to significant savings. If you have flexible travel dates, comparing fares across different days of the week often reveals cheaper options than flying on weekends.

Save time at the airport by utilizing the online check-in service. This feature typically opens 48 hours before your flight's scheduled departure, allowing you to confirm your travel details and avoid long queues at the terminal. For even greater convenience, downloading the airline's mobile app is highly advised. The app allows you to manage your booking, access mobile boarding passes, and receive real-time updates about your flight status directly on your smartphone.

Comfort is key for a pleasant flight, so take advantage of the seat selection options available during booking or via the "Manage Booking" portal. Whether you prefer a window seat for the views or an aisle seat for easier access, choosing your spot early ensures you sit exactly where you want. Finally, always consider purchasing travel insurance. Having coverage for unexpected cancellations, medical emergencies, or baggage delays provides essential peace of mind throughout your trip.

History and Development

Flydubai was established in March 2008 by the Government of Dubai to serve as a low-cost alternative that would support the city's thriving commercial and tourism sectors. Operations officially began on June 1, 2009, with a maiden flight to Beirut. From its inception, the airline operated from Terminal 2 at Dubai International Airport, aiming to make air travel more accessible and affordable for a wider demographic. In its first year alone, the carrier rapidly expanded its network, establishing routes to destinations that were previously underserved by direct connections from the UAE.

A cornerstone of the airline's operational strategy has been its reliance on a single fleet type. Starting with the reliable Boeing 737-800 Next-Generation aircraft, the company focused on efficiency and safety. A major milestone in its fleet evolution occurred at the 2013 and 2017 Dubai Airshows, where the airline placed historic orders for the Boeing 737 MAX. These fuel-efficient aircraft allowed the carrier to extend its range and open longer routes, significantly reducing its environmental footprint while enhancing passenger comfort.

Throughout the years, the airline has been a pioneer in opening up new markets. It was one of the first carriers to establish direct links between the UAE and various secondary cities in Eastern Europe, the Caucasus, and Central Asia. By launching routes to destinations such as Tbilisi and Baku, the company played a crucial role in boosting trade and tourism in these regions. This strategy of connecting unconnected cities helped the airline grow its network to over 100 destinations within a decade.

In 2017, a significant strategic development took place when the airline announced an extensive partnership with Emirates. While not a merger, this deep collaboration goes beyond standard code-sharing, aligning schedules and networks to offer passengers seamless travel across the globe. This partnership allowed travelers to access the combined reach of both airlines with a single ticket, effectively bridging the gap between the low-cost and full-service models. This move significantly strengthened Dubai's position as a global aviation hub.

Innovation in passenger experience has also defined the airline's modern era. Moving away from the traditional "no-frills" low-cost model, the carrier introduced a Business Class cabin in 2013. It later set a new industry benchmark by becoming the first airline to offer lie-flat seats on Boeing 737 aircraft. These enhancements, combined with high-speed onboard WiFi and streaming entertainment, have positioned the company as a hybrid carrier that offers premium comfort alongside affordable economy travel.