Fly One

Fly One has rapidly emerged as a dynamic force in the aviation industry, bridging the gap between Eastern Europe and the wider world since its establishment. As one of the leading private airlines in Moldova, it is committed to providing safe, accessible, and affordable air travel to a diverse range of passengers. The carrier operates a strictly scheduled network, connecting its primary base in Chisinau to selected international hubs. With a customer-centric philosophy, Fly One strives to offer competitive fares without compromising on the quality of the flight experience.

Travelers choosing Fly One can expect a service model designed to maximize value and convenience. Below are some of the key features and advantages that define the airline's operations:

• Modern Fleet: The airline operates a fleet composed primarily of Airbus A320 family aircraft. These planes are renowned for their reliability, fuel efficiency, and passenger comfort, ensuring a smooth journey for all travelers.
• Strategic Connections: As a low-cost carrier, Fly One focuses on offering budget-friendly ticket prices. It maintains vital air links between Eastern Europe and the Middle East, including popular routes to Dubai.
• Safety and Standards: Safety is the cornerstone of the company's values. Fly One adheres to strict international safety regulations and maintenance standards, prioritizing the well-being of its passengers and crew above all else.
• Service Flexibility: The airline provides various fare classes, allowing passengers to customize their travel experience. Whether travelers need basic transport or additional baggage allowance and priority services, options are available to suit different needs.

To ensure a smooth journey when flying with Fly One (5F) from the United Arab Emirates, passengers can rely on a combination of digital support channels and airport services. As a low-cost carrier, the airline primarily centralizes its customer service, managing inquiries through its official website and international support center, while ground operations are handled directly at Dubai International Airport.

Official Website

For the most up-to-date flight schedules, baggage allowance purchases, and online check-in, always visit the official platform:

• Official Website: https://flyone.eu/

Contact Information

While Fly One does not maintain a dedicated city ticket office in the UAE outside of the airport, travelers can reach the airline through the following channels:

• Customer Service (International): +373 22 10 00 03
  Note: This is the main headquarters line in Moldova. International calling rates may apply.
• Dubai Airport General Inquiries: +971 4 224 5555
  Note: This is the general contact number for Dubai International Airport (DXB) for immediate ground handling or terminal questions.
• Email Support: helpdesk@flyone.eu
  Recommended for non-urgent inquiries, claims, or feedback.
• Mobile App: FLYONE
  Available for download on the App Store and Google Play. Use the app for mobile check-in, boarding passes, and flight status updates.

Social Media

The airline is active on social media platforms where travelers can often find quick updates or send direct messages for assistance:

• Facebook: facebook.com/flyone.eu
• Instagram: @flyone.eu
• X (Twitter): @flyone_eu

Local Offices in United Arab Emirates

Fly One operates its flights from Dubai International Airport (DXB). While there is no separate walk-in commercial office in the city center, passengers can find assistance at the airport during operational hours:

• Airport Counters: Located at Dubai International Airport (DXB), typically in Terminal 1.
• Service Availability: Check-in counters and baggage drop-off points open approximately 3 hours before scheduled departure. Staff at these counters can assist with last-minute baggage queries and boarding procedures.

Emergency & 24/7 Support

For urgent matters regarding existing bookings, the airline's main customer support line (+373 22 10 00 03) is the primary point of contact. It is advisable to have your booking reference number (PNR) ready when calling. For lost luggage issues upon arrival, please contact the Lost & Found department at Dubai International Airport immediately before leaving the arrivals hall.

Understanding the baggage policy is essential for a smooth journey with Fly One. As a low-cost carrier, the airline offers a flexible system that allows passengers to pay only for what they need. Whether you are traveling light for a weekend break or carrying more for a long vacation, familiarizing yourself with these rules will help avoid unexpected fees at the airport.

Carry-on Baggage Allowances

All passengers flying with Fly One are entitled to bring one small cabin bag free of charge. This ensures that essential items are always within reach during your flight.

• Free Small Bag: Every ticket includes one piece of hand luggage with maximum dimensions of 40 x 30 x 20 cm. This bag must be placed under the seat in front of you.
• Large Cabin Bag (Priority): Passengers who wish to bring a larger carry-on, such as a trolley bag, must purchase the "FlyOne Priority" service or select a fare bundle that includes it. This bag can measure up to 50 x 40 x 25 cm and weigh up to 10 kg. It typically goes in the overhead compartment.

Checked Baggage Limits

For trips requiring more luggage, Fly One offers several tiers of checked baggage. It is significantly cheaper to purchase checked baggage allowance online during booking or via the "My Booking" section on the website than at the airport.

• Weight Options: Travelers can choose from various weight limits, typically including 10 kg, 20 kg, and 30 kg options.
• Dimensions: The standard maximum size for checked baggage is usually capped to ensure it fits through airport handling systems. The total linear dimensions (length + width + height) should generally not exceed 158 cm.
• Maximum Weight per Bag: regardless of the allowance purchased, a single piece of checked luggage cannot weigh more than 32 kg due to international health and safety regulations for baggage handlers.

Excess Baggage Fees

Strict adherence to weight and size limits is monitored at the airport. If your baggage exceeds the pre-purchased allowance, excess baggage fees will apply. These fees are charged per kilogram or per bag and are considerably higher if paid at the check-in counter or boarding gate. To save money, it is highly recommended to weigh your bags before leaving for the airport and purchase extra weight online if needed.

Special Items

Fly One accommodates passengers traveling with special items, though these usually incur an additional fee and must be arranged in advance.

• Sports Equipment: Items such as skis, snowboards, golf bags, and bicycles can be transported. They must be properly packed to prevent damage and generally have a weight limit (often up to 23 kg).
• Musical Instruments: Small instruments can often be taken into the cabin if they fit within the carry-on dimensions or if an extra seat is purchased for them. Larger instruments must be checked in as special baggage.

Restricted and Prohibited Items

To ensure safety on board, certain items are strictly prohibited in both carry-on and checked luggage. When flying from airports like Dubai International or Chisinau, standard international security rules apply.

• Prohibited in Cabin: Sharp objects, tools, firearms, and liquids in containers larger than 100ml (unless packed in a single transparent re-sealable plastic bag).
• Prohibited in Checked Bags: Lithium batteries (including power banks and spare loose batteries), electronic cigarettes, and valuables like jewelry or money.
• Dangerous Goods: Explosives, compressed gases, flammable liquids, and oxidizers are forbidden on the aircraft entirely.

Tips for Packing Efficiently

Maximizing your baggage allowance can make your trip more comfortable and cost-effective. Here are a few tips for flying with Fly One:

• Book Online: Always add your baggage via the website or app before arriving at the airport to secure the best rates (up to 50% cheaper than airport fees).
• Measure and Weigh: Use a luggage scale at home to ensure you stay within your purchased limit. Remember to include wheels and handles when measuring dimensions.
• Pack Essentials in Hand Luggage: Keep travel documents, medication, and valuables in your small under-seat bag so they remain with you at all times.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and email address to all checked luggage to assist with identification.

Fly One generally strives to make travel inclusive by welcoming small pets on board many of its flights. However, for travelers planning trips involving the United Arab Emirates, there is a critical exception to this policy. The airline does not transport pets on flights to or from Dubai (DXB). This restriction is strictly enforced due to specific local regulations and handling conditions. Consequently, the pet transport services described below apply only to other eligible routes within the airline's network (such as flights within Europe) and cannot be utilized for the Dubai-Chisinau sector.

Transport Options

In Cabin (Carry-on)

For routes where pet travel is permitted (excluding Dubai), Fly One allows small cats and dogs to travel in the cabin with their owners. This service is designed to keep your pet safe and calm by your side throughout the journey.

• Container Dimensions: The carrier must not exceed 50 x 40 x 25 cm.
• Weight Limit: The combined weight of the animal and the container must not exceed 8 kg.
• Eligible Animals: Only cats and dogs are accepted.
• Comfort Requirements: The animal must be able to stand up, turn around, and lie down comfortably within the carrier.
• Placement: During the flight, the container must be placed securely under the seat in front of you.

In Cargo Hold (Checked Baggage)

Fly One does not offer pet transport in the cargo hold (AVISH).

• Pets cannot be checked in as luggage under any circumstances.
• If your pet exceeds the weight or size limits for cabin travel, it cannot be transported by this airline.

As Cargo (Freight)

The airline does not provide a separate air cargo service for live animals. Large dogs or other animal species that do not fit the cabin criteria are not accepted for transport.

Required Documentation

For passengers traveling on eligible routes where pets are allowed, proper documentation is mandatory. Failure to present these documents may result in the refusal of carriage at the airport.

• Pet Passport: A valid veterinary passport is required.
• Microchip: The animal must have an implanted microchip (transponder) for identification.
• Health Certificate: A veterinary health certificate issued shortly before the flight, confirming the animal is fit to travel.
• Vaccinations: Proof of a valid anti-rabies vaccination.
• EU Regulations: For flights to or within Europe, standard EU pet travel rules apply.

Service Costs

Traveling with a pet is an additional service and requires a separate fee, which is not included in the standard ticket price.

• Fee: The cost typically ranges between 70 EUR and 80 EUR per flight, per pet.
• Payment: It is highly recommended to pay this fee in advance during booking, as airport fees may be higher or the service may be unavailable if the quota is full.

Preparation Tips

• Book Early: There is a strict limit on the number of pets allowed per flight. You must declare your pet and book the service at least 24 hours before departure.
• Approved Carrier: Use a specialized soft or hard-sided carrier that is secure, well-ventilated, and leak-proof. Cardboard boxes are not permitted.
• Pre-flight Care: Feed your pet lightly a few hours before the flight to avoid motion sickness, but ensure they remain hydrated.

Additional Restrictions

Beyond the specific ban on the Dubai route, there are other general limitations to keep in mind for the airline's broader network:

• Route Exclusions: In addition to Dubai, pets are generally not accepted on flights to or from Great Britain, Ireland, and Portugal.
• Prohibited Breeds: Dangerous or aggressive breeds, such as Pit Bull Terriers and American Staffordshire Terriers, are not permitted on board.
• Age and Health: Animals must be at least 7 months old (to ensure vaccine immunity) and must be clean, healthy, and not pregnant.

For travelers flying frequently between Dubai and the carrier's base in Chisinau, the airline offers a dedicated loyalty program known as the FLYONE Club. Unlike traditional mileage schemes used by legacy carriers, this program is designed as an annual subscription service tailored to the low-cost model. It provides immediate monetary value and exclusive discounts on bookings rather than points accumulation, making it an ideal choice for budget-conscious passengers seeking consistent savings.

Membership Tiers and Benefits

The FLYONE Club does not use traditional status levels like Silver or Gold. Instead, it offers membership tiers based on the number of travel companions the member wishes to include in the savings. Each tier guarantees the same high level of discount.

• Standard Membership: Designed for the solo traveler or couples. This tier allows the main member and one companion traveling on the same booking to benefit from club discounts.
• Group Membership: Ideal for families or small groups. This tier extends the benefits to the main member and up to five companions on the same reservation, ensuring significant savings for group trips.
• Key Benefits: Regardless of the tier, members receive a guaranteed discount (typically around €5) on every flight segment and savings on added baggage (around €2 per bag).

Earning Value Instead of Miles

Fly One operates differently from airlines with complex "miles per dollar" earning charts. The value is delivered upfront through direct price reductions.

• Flights: There is no need to track distance or fare classes. The benefit is an automatic reduction in the ticket price for every flight booked while the membership is active.
• Partners and Cards: As a simplified low-cost program, there are no co-branded credit cards or hotel accrual rates; the focus remains strictly on reducing airfare costs.

Redeeming Benefits

Since there are no points to collect, there is no need to wait for "award seats" or deal with blackout dates for redemptions.

• Instant Redemption: Discounts are applied instantly at the time of booking on the website or mobile app.
• Shared Benefits: The primary advantage is the ability to "redeem" your membership perks for friends and family traveling with you, provided they are on the same itinerary.
• Add-on Savings: Discounts are also automatically applied to baggage fees during the booking process.

Alliance Membership

Fly One is an independent carrier and is not a member of major global airline alliances such as Star Alliance, SkyTeam, or oneworld. It operates as a point-to-point airline, often collaborating with its subsidiaries like Fly One Armenia to expand its network reach.

How to Join

Becoming a member is a straightforward digital process that can be completed while booking a flight.

• Registration: Users can sign up via the official website or the mobile app.
• Fee Payment: The annual membership fee is paid once and is often recouped after just one return trip, especially when traveling with baggage or a companion.
• Activation: Membership is active immediately upon payment, allowing you to apply discounts to your current and future bookings instantly.

Fly One operates as a modern low-cost carrier, prioritizing affordability and flexibility. Its service model is designed to allow passengers to pay only for the amenities they value most. While the airline does not offer traditional multi-class cabins like Business or First Class, it provides a customizable travel experience through various fare bundles and add-on services, ensuring a comfortable journey between Dubai and Chisinau.

Service Classes and Fare Bundles

Fly One utilizes an All-Economy cabin configuration across its fleet. Instead of physical curtains dividing the aircraft, the "class" of service is defined by the fare category you purchase. This system allows travelers to tailor their ticket to their specific needs:

• Standard Economy: The most affordable option, ideal for light travelers. This basic fare typically covers the flight and a small under-seat bag, with all other extras available for a fee.
• Loyal & Advantage Fares: These bundles serve as the airline's "premium" options. Passengers opting for these higher tiers enjoy benefits such as checked baggage allowances, free check-in at the airport, and complimentary seat selection. The Advantage fare often includes the most flexibility, mimicking many perks of a traditional economy plus experience.

Seat Configuration and Comfort

Flights are operated by Airbus A320 family aircraft, known for their reliability and safety. The cabin features a standard 3-3 layout with a single central aisle.

• Standard Seats: Designed for efficiency, these seats offer a standard pitch (approximately 28-29 inches). They are pre-reclined or have limited recline to maximize personal space for the passenger behind.
• Extra Legroom: For travelers seeking more comfort, specific rows are available for reservation at an additional cost. Row 1 (front of the cabin) and the Emergency Exit rows offer significantly more legroom, making them a popular choice for the longer sector between the UAE and Moldova.

In-Flight Dining

To keep ticket prices competitive, Fly One does not include complimentary meals in its base fares. However, passengers have several tasty options to ensure they don't go hungry:

• Pre-Order Hot Meals: Travelers can browse an online menu and order hot meals up to 24 hours before departure. Options often include traditional Moldovan dishes, continental breakfasts, and warm lunch sets.
• Onboard Menu: During the flight, the cabin crew offers a "Buy-on-Board" service (Fly Menu) featuring a selection of sandwiches, salty and sweet snacks, sodas, juices, coffee, and tea. Payment is typically accepted in cash (major currencies) or by card, though carrying cash is recommended as backup.

Entertainment and Amenities

Fly One encourages a "Bring Your Own Device" (BYOD) approach to entertainment. There are no seatback screens or in-flight Wi-Fi systems installed on the aircraft. Passengers are advised to download their favorite movies, music, and books onto their smartphones, tablets, or laptops before the flight. It is also recommended to bring a fully charged power bank, as in-seat power outlets may not be available on all aircraft in the fleet.

Special Services

The airline is committed to making air travel accessible for everyone, offering dedicated assistance for passengers with specific requirements:

• Unaccompanied Minors (UMNR): For children aged 5 to 18 traveling alone, Fly One provides a supervised service where ground staff and cabin crew look after the young traveler from check-in until they are handed over to the designated guardian at the destination. This service is mandatory for children aged 5-12 and optional for older teens.
• Passengers with Reduced Mobility (PRM): Assistance is available for passengers with disabilities or mobility issues. This includes help with boarding, disembarking, and navigating the airport. Requests for wheelchair assistance must be made at least 48 hours before departure to ensure availability.
• Expectant Mothers: Pregnant women can travel up to the 35th week of pregnancy (with a medical certificate required after the 28th week), ensuring their safety and comfort on board.

Fly One operates a focused and efficient route network centered around its primary hub in Chisinau. The airline provides essential connectivity between Moldova and key international locations, including direct service to the United Arab Emirates, catering to travelers seeking value-oriented options for their journey.

Booking a trip with Fly One can be a great way to travel affordably, especially if you plan ahead. To secure the lowest possible fares, it is generally advisable to book your tickets several weeks or even months in advance. Last-minute bookings often come with a higher price tag, so early planning is key to maximizing your savings. Additionally, keeping an eye on their official website for seasonal promotions can help you snag a great deal.

For travelers flying from the UAE, Fly One offers convenient connections, such as the popular route from Dubai to their main hub in Chisinau. To stay updated on special offers for these routes, consider subscribing to the airline's newsletter or following their social media channels, where flash sales are often announced first.

A crucial tip for a smooth experience is to complete your check-in online. This service usually opens 24 hours before departure and allows you to avoid potential fees associated with airport check-in. By downloading the Fly One mobile app, you can easily manage your booking, select your preferred seat, and store your boarding pass digitally, ensuring a hassle-free start to your journey. Don't forget to consider adding travel insurance during the booking process for extra peace of mind regarding your luggage and flight schedule.

Fly One was established in September 2015 with the vision of creating a safe, affordable, and reliable air travel option for the Moldovan market. With private capital backing its launch, the airline officially commenced flight operations in June 2016. From its inception, the carrier focused on a low-cost business model, aiming to democratize air travel and improve connectivity between its home base in Chisinau and major European cities.

The airline's early years were marked by rapid adaptation and fleet standardization. To ensure operational efficiency and passenger comfort, Fly One centered its fleet strategy around the Airbus A320 family of aircraft. Starting with just a few units, the fleet has evolved to include Airbus A321 and A319 models. This versatile mix of aircraft has allowed the company to optimize its capacity for different route demands, ranging from short hops within Eastern Europe to longer scheduled flights to the Middle East.

A significant turning point in the company's history was its strategic move to become a multi-national aviation group. In 2021, the airline launched a subsidiary, Fly One Armenia, based in Yerevan. This expansion was a crucial step in broadening its network, allowing the carrier to bypass certain geographical limitations and tap into new markets in the Caucasus region. Following this success, the group has continued to explore further expansion with projects like Fly One Romania, aiming to capture a larger share of the regional travel market.

Throughout its development, Fly One has prioritized adherence to international standards. A key achievement in its timeline was obtaining the IOSA (IATA Operational Safety Audit) certification, a global benchmark for airline safety management. In recent years, the airline has also focused on modernizing the passenger experience, introducing digital innovations such as a user-friendly mobile app and streamlined online services to support its growing network, which includes popular routes to Dubai.