Scoot Tigerair

Scoot Tigerair, operating simply as Scoot, is the vibrant low-cost subsidiary of the renowned Singapore Airlines Group. Established to offer budget-friendly travel without compromising on safety or reliability, the airline connects travelers to a vast network across Asia, Australia, and Europe from its dynamic hub in Singapore. Known for its unique "Scootitude" philosophy, the carrier combines a fun, quirky service culture with a modern fleet, making long-haul budget flying a comfortable reality. Whether you are a backpacker or a family on holiday, Scoot provides an energetic and affordable gateway to explore the world.

Modern and Efficient Fleet
Unlike many budget carriers that rely solely on smaller planes, Scoot operates a mixed fleet that includes wide-body Boeing 787 Dreamliners. These aircraft are a game-changer for low-cost travel, offering wider seats, larger windows, and higher cabin humidity for reduced jet lag on medium and long-haul routes. For shorter regional hops, the airline utilizes the efficient Airbus A320 family and has recently introduced Embraer E190-E2 jets to serve smaller, exotic destinations.

Extensive Network and Connectivity
Leveraging the strategic position of the Changi Airport hub, the airline offers seamless connectivity to key leisure and business cities. Travelers can easily reach Southeast Asian hotspots like Bangkok and Kuala Lumpur, or venture further down under to major Australian cities such as Melbourne and Sydney. The merger with Tigerair in 2017 significantly expanded this network, solidifying its presence in the region.

Award-Winning Value and Safety
As part of the Singapore Airlines Group, Scoot adheres to rigorous safety and maintenance standards, offering passengers peace of mind. This commitment to quality, paired with its low fares, has earned it numerous accolades, including being named the World's Best Long Haul Low-Cost Airline by Skytrax in 2024. With options like "ScootPlus" for extra comfort and "ScootinSilence" quiet zones, the airline successfully tailors the budget experience to meet diverse traveler needs.

For travelers in the United Arab Emirates, connecting with Scoot is primarily done through their robust digital channels and global support network. As a low-cost carrier, the airline emphasizes self-service via its website and mobile app for maximum efficiency. However, for those requiring personal assistance or local expertise regarding bookings, Scoot is represented in the region by a General Sales Agent (GSA), ensuring that passenger inquiries are managed effectively within the country.

Official Website

For the most up-to-date flight schedules, bookings, and policy information, visiting the official website is the best first step. It provides a dedicated interface for managing your journey.

• Official Website: www.flyscoot.com

Contact Information

Use the following details to get in touch with customer care or to manage your travel plans:

• Customer Service (Global 24/7): +65 3157 6434 (English & Mandarin support)
• Local Support (UAE): +971 4 355 5555 (Managed by Sharaf Travel)
• Ticket Booking: It is highly recommended to book directly via the official digital channels for the best fares.
• Email / Web Support: Use the Online Feedback Form available on the official website (Primary channel for inquiries).
• Mobile App: Scoot Mobile (Available on iOS and Android) – Ideal for checking in and storing boarding passes.

Social Media

Stay updated on flash sales and service announcements by following Scoot on their social media platforms. Their "Scootitude" shines through in their engaging updates:

• Facebook: facebook.com/flyscoot
• Twitter/X: twitter.com/flyscoot
• Instagram: instagram.com/flyscoot
• YouTube: youtube.com/flyscoot

Local Offices in United Arab Emirates

Scoot does not operate a standalone ticket office but relies on a trusted local partner. You can visit their General Sales Agent for in-person assistance regarding complex bookings or payments.

• Dubai Office (GSA - Sharaf Travel):
  Sharaf Travel Building, Khalid Bin Al Waleed Road,
  Bur Dubai, Dubai, United Arab Emirates.

Emergency & 24/7 Support

For urgent matters, such as flight disruptions or immediate travel changes, the Global Call Center (+65 3157 6434) is available 24 hours a day. Additionally, the airline's intelligent chatbot, M.A.R.V.I.E., can be accessed anytime via the official website to resolve common queries instantly.

Baggage Policy

Understanding the baggage rules is essential when flying with a low-cost carrier like Scoot to ensure a smooth journey without unexpected fees. Whether you are traveling light for a weekend getaway or moving your life across continents, the airline offers flexible options tailored to your needs. The key is to book what you need in advance, as pre-purchased allowances are significantly cheaper than airport rates.

Carry-on Baggage

All passengers flying with Scoot are entitled to a cabin baggage allowance, but the specific weight limits depend on your class of travel. The airline is known for being relatively generous compared to other budget carriers, allowing two items in the cabin for all passengers.

• Economy Class: You are permitted up to two pieces of cabin baggage (e.g., one cabin bag and one personal item like a laptop bag or handbag) with a combined weight of no more than 10kg.
• ScootPlus: Passengers in the premium cabin enjoy a higher allowance of two pieces with a combined weight of up to 15kg.

Regardless of class, the main cabin bag must fit within the dimensions of 54cm x 38cm x 23cm to ensure it fits in the overhead compartment. Personal items must fit under the seat in front of you.

Checked Baggage

Checked baggage is not automatically included in the basic "Fly" fare, giving you the freedom to pay only for what you use. If you plan to shop in destinations like Bangkok or bring extra gear, you can purchase baggage bundles or add-ons.

• Fly Fare: No checked baggage included. You can purchase allowance in 5kg increments, usually starting from 20kg up to 40kg.
• FlyBag and FlyBagEat Fares: Include 20kg of checked baggage.
• ScootPlus: Includes a generous 30kg of checked baggage.

Please note that for health and safety reasons, no single piece of checked baggage can weigh more than 32kg. If you have more than this total weight, you must repack it into separate bags.

Excess Baggage and Fees

Arriving at the airport with baggage that exceeds your purchased allowance can be costly. Scoot charges high fees per kilogram for excess baggage at the check-in counter. To avoid this, it is highly recommended to weigh your bags at home and purchase extra allowance online up to 4 hours before your scheduled departure. This simple step can save you a significant amount of money compared to airport rates.

Special Items

Traveling with sports equipment or musical instruments is common on Scoot's network, especially for those heading to surf hotspots like Denpasar.

• Sports Equipment: Items such as surfboards, bicycles, and golf clubs count towards your checked baggage allowance. If your equipment combined with your suitcase exceeds your allowance, excess baggage fees will apply. Ensure these items are properly packed in protective cases.
• Musical Instruments: Small instruments (like a violin) can be carried on board as part of your cabin allowance if they fit the dimensions. Larger instruments (like a cello) may require you to purchase an extra seat or be checked in as special baggage.

Restricted and Prohibited Items

To ensure safety on board, strict rules apply to what you can carry. Dangerous goods such as explosives, flammable liquids, and sharp objects are strictly prohibited in the cabin. Importantly, lithium batteries and power banks must never be placed in checked luggage; they must be carried with you in the cabin. Additionally, as a Singapore-based carrier, Scoot generally prohibits the carriage of durian in both carry-on and checked baggage due to its pungent odor.

Tips for Efficient Packing

Maximizing your allowance requires smart packing strategies. Roll your clothes instead of folding them to save space and reduce wrinkles. Wear your heaviest items, such as jackets or boots, during the flight to keep your bag weight down. If you are flying from a hub like Singapore, remember to leave a little extra space for duty-free purchases. Finally, always label your bags inside and out with your contact details to ensure they can be returned to you if misplaced.

Flying with Pets on Scoot Tigerair

Scoot Tigerair (TR) maintains a strict policy regarding animal transport. The airline generally does not accept pets (such as cats, dogs, birds, or other animals) for travel in the aircraft cabin or as checked baggage. The only exception to this rule is for fully trained Service Dogs assisting passengers with disabilities (e.g., visual or hearing impairments).

Transport Options

In Cabin (Carry-on)

Standard household pets are not permitted in the cabin. Travel in the cabin is exclusively reserved for Service Dogs performing specific tasks for passengers with disabilities.

• Allowed Animals: Only trained Service Dogs (assisting passengers with disabilities, e.g., visual or hearing impairments). Emotional Support Animals (ESAs) are not accepted.
• Placement: The dog must fit within the passenger's seat space (at the feet) without encroaching on the aisle or other passengers. They cannot occupy a seat.
• Restraints: The dog must be harnessed, leashed, and muzzled at all times during the flight.
• Hygiene Requirements: Passengers must provide an absorbent mat (minimum dimensions 20 x 30 inches / approx. 50 x 76 cm) to place under the dog.
• Limit: A maximum of two service dogs are allowed per flight (one per guest).

In Cargo Hold (Checked Baggage)

Scoot does not offer a service for transporting pets as checked baggage in the cargo hold. If you need to travel with a pet that is not a service animal, you must make alternative arrangements with another airline.

As Cargo

Scoot does not transport live animals as air cargo. For moving larger animals or pets unaccompanied, passengers should contact specialized freight forwarders or full-service airlines that operate dedicated live animal cargo services.

Required Documentation

For passengers traveling with a Service Dog, the following documents must be presented at check-in:

• Service Dog Identification: Valid training certificate from a recognized organization and an identification card.
• Veterinary Health Certificate: Proof of good health issued by a licensed veterinarian.
• Vaccination Records: Up-to-date records, including a valid rabies vaccination letter.
• Import/Export Permits: valid licenses for the country of departure, transit (especially if transiting via Singapore), and destination.
• Transshipment License: Required by the Animal & Veterinary Service (AVS) if the dog is transiting through Singapore.

Service Costs

• Service Dogs: Carried free of charge when accompanying a passenger with a valid disability.
• Regular Pets: Not accepted for transport, so no standard fee schedule applies.

Preparation Tips

• Advance Notification: You must contact the Scoot Call Centre at least 48 hours before your flight departure to declare your service dog.
• Packing Essentials: Bring the required absorbent mat (moisture-impermeable) and a muzzle.
• Feeding: Feed your dog lightly a few hours before the flight to prevent air sickness and discomfort.
• Check Regulations: Verify the quarantine and veterinary rules for your specific destination (e.g., Melbourne, Bangkok, or Sydney) as strict entry rules often apply to animals.

Restrictions

• Prohibited Animals: All pets (cats, dogs, rabbits, etc.) that are not service animals.
• Emotional Support Animals: Scoot does not recognize ESAs; they will be refused carriage.
• Seat Restrictions: Service dogs cannot be seated in exit rows.
• Behavior: The dog must be obedient and not pose a threat to the health or safety of other passengers.

Important: Policies can change without notice. Always verify the latest requirements directly with Scoot or the relevant authorities in Singapore before booking your travel.

Loyalty Program

Scoot participates in KrisFlyer, the prestigious loyalty program of the Singapore Airlines Group, allowing travelers to enjoy rewards across a wide network of carriers and partners. Unlike many standalone budget airline programs, KrisFlyer offers seamless integration with a full-service premium airline, giving you the flexibility to earn and redeem miles whether you are flying on a budget to Phuket or in luxury to Europe. Membership opens the door to a world of privileges, making every journey more rewarding.

Membership Tiers

The program features multiple tiers, with status progression based on the number of Elite miles earned within a membership year. Moving up the ranks unlocks increasing levels of recognition and convenience:

• KrisFlyer (Basic): The entry-level tier offering members-only promotions and the ability to earn miles immediately.
• KrisFlyer Elite Silver: Requires 25,000 Elite miles and offers a 25% tier bonus on miles earned.
• KrisFlyer Elite Gold: Requires 50,000 Elite miles, granting lounge access (on partner airlines) and priority baggage handling.
• The PPS Club: The exclusive top tier for travelers who frequently fly in premium classes on Singapore Airlines.

Earning Miles and Points

Earning rewards is straightforward, with opportunities extending far beyond just flying. On Scoot flights, accumulation is revenue-based, meaning you are rewarded based on how much you spend rather than the distance flown:

• Scoot Flights: Earn 1 KrisFlyer mile and 2.5 Elite miles for every SGD 1 spent on base fares and add-ons.
• Partner Airlines: Earn miles based on distance and booking class when flying with Singapore Airlines or Star Alliance carriers.
• Global Partners: Accumulate miles through stays at partner hotels and car rentals worldwide.
• Everyday Spending: Use the Kris+ app to earn miles when dining or shopping at participating merchants.
• Credit Cards: Convert bank reward points from co-branded or partner credit cards directly into KrisFlyer miles.

Redeeming Miles

KrisFlyer miles are highly versatile, offering members the freedom to use their balance for flights or lifestyle treats. One of the unique features for Scoot passengers is the ability to mix miles and cash for payments:

• Pay with Miles: Use miles to offset the cost of ticket fares, taxes, and add-ons directly on the Scoot website.
• Award Flights: Redeem miles for full award tickets on Singapore Airlines and partner carriers.
• Flight Upgrades: Use miles to upgrade your seat class on eligible Singapore Airlines flights.
• KrisShop: Spend miles on over 1,000 products ranging from electronics to cosmetics on the inflight retail store.
• Partner Rewards: Redeem for hotel stays, car rentals, or convert miles to partner loyalty points.

Alliance and Partner Connectivity

While Scoot itself operates as a low-cost carrier, its affiliation with the Singapore Airlines Group provides a bridge to the massive Star Alliance network. Flying on Scoot helps you earn Elite miles that count towards KrisFlyer Elite Gold status, which in turn unlocks Star Alliance Gold benefits such as lounge access and priority boarding when you fly with full-service member airlines.

How to Join

Joining the program is free, simple, and opens up immediate benefits for your next trip to Ho Chi Minh City or beyond:

• Visit the official Singapore Airlines or Scoot website to access the registration form.
• Complete the sign-up process with your personal details and passport information.
• Link your new KrisFlyer membership number to your Scoot bookings to start earning immediately.
• Download the mobile app to track your miles balance and access your digital membership card.

Services and Classes

Flying with Scoot is about choice and flexibility. As a low-cost carrier, the airline unbundles its fares, allowing passengers to pay only for the services they actually need. Whether you want a no-frills seat to save money for your destination or prefer a bit of extra comfort on a long journey to Sydney, Scoot offers a range of cabin classes and amenities designed to suit different budgets and travel styles.

Service Classes

Scoot operates a two-class configuration on its wide-body Boeing 787 Dreamliners, while its narrow-body Airbus and Embraer fleet is configured entirely with Economy seats. The airline does not offer a First Class cabin, focusing instead on affordable efficiency and a premium "lite" experience.

• Economy Class: The core of Scoot’s offering, providing standard comfortable seating. Within Economy, there are distinct zones:
  • Standard Seats: The most affordable option with standard legroom (typically 31-inch pitch on 787s).
  • Super Seats: Located in a separate cabin area with up to 30% more legroom and adjustable headrests.
  • Stretch Seats: Front-row seats offering the most legroom in Economy, ideal for taller passengers.
  • ScootinSilence: A dedicated quiet zone on the 787 Dreamliners located behind the premium cabin. No children under 12 are allowed here, making it perfect for travelers who need to sleep or work.
• ScootPlus: This is the airline's premium cabin (formerly known as ScootBiz), available on Boeing 787 flights. It bridges the gap between Economy and traditional Business Class. Passengers enjoy:
  • Wide leather seats with a generous recline and a footrest.
  • Twice the legroom of a standard Economy seat.
  • In-seat power outlets to keep devices charged.
  • Priority check-in and boarding privileges.
  • Complimentary 30kg checked baggage and a hot meal included in the fare.

In-Flight Entertainment and Connectivity

Scoot has embraced a modern "Bring Your Own Device" philosophy. You won't find traditional seatback screens on their aircraft. Instead, the airline offers ScootHub, an inflight portal accessible via your smartphone, tablet, or laptop.

• In-Flight Wi-Fi: Available for purchase on Boeing 787 Dreamliners, allowing you to stay connected, check emails, or chat with friends while flying over the ocean.
• Streaming Content: Through ScootHub, passengers can access games, flight progress maps, and browse the digital menu.
• Power: In Economy, power outlets are available on select seats (often for a small fee), while ScootPlus seats come with complimentary power sockets.

Meals and Beverages

Dining on Scoot is a highlight for many, thanks to a menu featuring authentic Singaporean and Asian flavors. The service is known as Scoot Café.

• Pre-Order Meals: It is highly recommended to order your hot meals online up to 72 hours before your flight. This not only ensures your preferred choice is available but is also cheaper than buying on board. Options often include signature dishes like Nasi Lemak and Chicken Rice.
• Buy on Board: A selection of light snacks, cup noodles, hot and cold beverages, and alcoholic drinks is available for purchase during the flight.
• Policy: Strictly speaking, the consumption of outside food and drinks is not permitted on board.

Seat Comfort and Fleet Features

The flight experience is significantly enhanced by the airline's modern fleet. On routes served by the Boeing 787 Dreamliner, such as those to Chiang Mai or Taipei, passengers benefit from distinct technological advantages:

• Cabin Atmosphere: Higher humidity levels and cleaner air filtration help reduce the effects of jet lag and dry skin and eyes.
• Lighting: Dynamic LED mood lighting changes gradually to simulate different times of day, helping your body clock adjust.
• Windows: The Dreamliner features large, dimmable windows that allow you to control the amount of light entering your space without closing a shade.

Special Services

Scoot aims to make travel accessible for everyone, offering specific services for passengers with unique requirements.

• Families and Children: Families traveling with young children can take advantage of priority boarding. While bassinets are limited and subject to availability on wide-body aircraft, the crew is generally helpful in assisting parents.
• Board Me First: This add-on service allows passengers to board the plane before the general queue, ensuring plenty of time to stow cabin bags comfortably.
• Passengers with Reduced Mobility: Wheelchair assistance is available, but it must be requested at least 48 hours in advance. The airline facilitates travel for passengers with disabilities, though some services may incur a fee depending on the level of assistance required.
• Snooze Kit: On long-haul flights, passengers can purchase a comfort kit containing a blanket, neck pillow, and eye mask to make the journey more restful.

Destinations

Operating from its bustling hub in Singapore, Scoot serves a wide-reaching network that connects travelers to key leisure and business hubs across Asia and Australia. The airline offers frequent connections to popular vacation spots in Thailand and Malaysia, as well as direct routes to major Australian cities, ensuring accessible travel options for the region.

Planning a journey with Scoot Tigerair requires a bit of strategy to ensure the smoothest experience possible. To secure the best fares, it is highly recommended to book your tickets well in advance, as prices tend to rise as the departure date approaches. Flexibility with your travel dates can also be a major advantage; flying mid-week often yields lower prices compared to weekends.

To catch the most attractive deals, keep a close eye on the airline's website for flash sales and seasonal promotions. Signing up for their newsletter or downloading the mobile app creates a direct channel for notifications about exclusive offers. The app is also incredibly useful for managing your booking on the go, allowing you to view your itinerary and even add extras like baggage or meals after your initial purchase.

Streamline your airport experience by utilizing the online check-in feature. This service usually opens 48 hours before your flight and allows you to skip the long queues at the counters. If you are flying out of their major hub, Singapore, utilizing the automated kiosks can further speed up the process.

Comfort is customizable when flying with this carrier. During the booking process, take a moment to review the seat selection options. You can pay a small fee to choose a standard seat to ensure your party sits together, or upgrade to seats with extra legroom. For a more peaceful journey, look for the "Scoot-in-Silence" zone, located at the front of the economy cabin, where children under 12 are not permitted.

Finally, always consider adding travel insurance to your booking. This provides essential coverage for unexpected events such as flight cancellations, medical emergencies, or lost luggage. Whether you are heading to the bustling markets of Bangkok or the vibrant streets of Melbourne, having insurance ensures peace of mind throughout your trip.

History

The story of Scoot began in 2011 when the Singapore Airlines Group announced its intention to establish a new low-cost carrier designed to operate on medium and long-haul routes. This strategic move was aimed at capturing the growing demand for budget travel without diluting the premium brand of its parent company. By November 2011, the quirky and energetic name "Scoot" was unveiled to the public, setting the tone for a brand defined by its fun and youthful attitude, known as "Scootitude." The airline officially commenced operations in June 2012, with its inaugural flight departing from Singapore to Sydney, marking the start of a new era in affordable long-distance flying.

In its early years, Scoot operated a fleet of Boeing 777-200ER aircraft inherited from Singapore Airlines. However, the company quickly moved to modernize its operations to ensure fuel efficiency and passenger comfort. By 2015, the airline had begun transitioning to a wide-body fleet consisting exclusively of Boeing 787 Dreamliners. This shift was a significant milestone, allowing the carrier to offer a superior cabin experience with features like larger windows and higher humidity levels, distinguishing it from other low-cost competitors.

A major turning point in the airline's history occurred between 2016 and 2017 with the integration of Tigerair Singapore. Both airlines were placed under a single holding company, Budget Aviation Holdings, before fully merging under the single "Scoot" brand in July 2017. This merger was transformative, combining Scoot's long-haul prowess with Tigerair's extensive short-haul regional network. The unification brought the Airbus A320 family into the fleet, creating a seamless transfer network that connected smaller cities in Southeast Asia to major metropolitan hubs in Australia and beyond.

Following the merger, the airline pursued aggressive expansion, launching ambitious routes outside the traditional Asian market. It made headlines by entering the European market with direct low-cost flights to Athens and later Berlin, proving that the budget model could succeed on intercontinental journeys. During this period, the network grew rapidly to cover destinations across China, India, and Southeast Asia, including popular holiday spots like Bangkok and Phuket.

Today, Scoot continues to innovate and adapt to the changing travel landscape. The airline has recently diversified its fleet further by introducing the Embraer E190-E2 aircraft, specifically designed to serve thinner routes and smaller airports in the region. With its consistent recognition as a top low-cost carrier by industry bodies like Skytrax, Scoot has evolved from a niche long-haul experiment into a comprehensive global budget airline, connecting travelers to dozens of destinations with a unique blend of value and personality.