Air Canada

As the flag carrier of Canada, Air Canada stands as a bridge between continents, offering travelers a seamless blend of North American hospitality and global efficiency. Founded over eight decades ago, the airline has evolved from a small regional mail carrier into a major international aviation powerhouse, now serving as a founding member of the Star Alliance. For travelers departing from the Middle East, the airline offers vital long-haul connections, including direct flights from Dubai, opening the door to Canada's bustling metropolises and breathtaking natural landscapes.

A Rich History and Global Reach
Originally established as Trans-Canada Air Lines in 1937, the company was renamed Air Canada in 1965. Today, it is the country's largest airline, providing scheduled passenger service directly to more than 50 airports in Canada, nearly 50 in the United States, and over 75 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, and South America. It is particularly renowned for its extensive domestic network, making it easy for international visitors to connect to cities like Vancouver and Montreal after arriving at the main hub.

Modern Fleet and Cabin Comfort
Air Canada operates a modern and fuel-efficient fleet designed to provide maximum comfort on long-haul journeys. The fleet includes the state-of-the-art Boeing 787 Dreamliner, Boeing 777, and the Airbus A330 for international routes, as well as the Airbus A220 and Boeing 737 MAX for North American travel. The airline offers distinct classes of service, including its premium Signature Class, which features lie-flat suites, assuring a restful experience for business and leisure travelers alike.

Commitment to Excellence and Safety
The airline is consistently recognized for its high standards, frequently winning awards such as the Skytrax title for Best Airline in North America. Safety is a core value ingrained in every aspect of operations, with Air Canada maintaining a rigorous safety management system and a stellar record. Furthermore, the carrier is dedicated to environmental sustainability, actively pursuing initiatives to reduce its carbon footprint and investing in alternative aviation fuels.

Getting in touch with Air Canada in the United Arab Emirates is straightforward, ensuring that your journey from Dubai to North America is well-supported. Whether you need to modify a reservation, inquire about baggage allowances, or require assistance at the airport, the airline provides dedicated local contact channels and international support options for travelers in the region.

Contact Information

• Official Website: www.aircanada.com (Select "United Arab Emirates" in the region selector for local details)
• Local Reservations & General Sales Agent: +971 4 211 2537
• International Support (24/7): +1 514 393 3333 (Long distance charges may apply)
• Ticket Booking: Available via the official website, the local sales office, or the mobile app.
• Mobile App: Air Canada + Aeroplan (Available on the App Store and Google Play)

Social Media

Stay updated with the latest flight news, travel tips, and service announcements by following the airline on their official social media platforms:

• Facebook: facebook.com/aircanada
• X (Twitter): twitter.com/aircanada
• Instagram: instagram.com/aircanada
• LinkedIn: linkedin.com/company/air-canada

Local Offices and Airport Services

In the UAE, Air Canada operations are primarily based in Dubai. Travelers can find assistance directly at the airport or through their designated local General Sales Agent.

• Dubai International Airport (DXB): Air Canada operates out of Terminal 3. Service desks are available at the terminal for check-in and immediate flight-related inquiries on the day of travel.
• Local General Sales Agent (GSA): Inquiries regarding sales, ticketing, and reservations are handled by their local partner, Al Naboodah Travel Agency.
  • Address: Al Naboodah Travel Agency, Deira, Dubai, P.O. Box 1200, United Arab Emirates.

Please note: Contact numbers and office hours may change. It is always recommended to verify the latest contact details on the official Air Canada website before visiting a local office.

Baggage Policy Overview

Packing for your journey with Air Canada is designed to be straightforward, whether you are heading for a business meeting in Toronto or a skiing adventure near Vancouver. Understanding the baggage allowances before you travel ensures a smooth check-in process at Dubai International Airport and helps you avoid unexpected fees. The airline offers policies tailored to different travel classes, ensuring that every passenger can bring what they need for their trip.

Carry-On Baggage

Regardless of your destination or class of service, Air Canada allows all passengers to bring two items on board without charge: one standard carry-on bag and one personal article.

• Standard Carry-On: Maximum dimensions are 55 cm x 40 cm x 23 cm (21.5 in x 15.5 in x 9 in), including wheels and handles. This bag must fit in the overhead bin.
• Personal Article: Maximum dimensions are 33 cm x 43 cm x 16 cm (13 in x 17 in x 6 in). Examples include a backpack, laptop bag, or purse, which must be placed under the seat in front of you.

Notably, there is no specific weight limit for carry-on baggage, provided you are strong enough to lift your bag into the overhead bin without assistance.

Checked Baggage Allowance

Checked baggage rules vary significantly depending on your route, the fare you purchased (e.g., Basic, Standard, Flex), and your class of service. For long-haul international flights typically originating from the UAE, the general allowances are as follows:

• Economy Class: Passengers are generally entitled to check one or two bags, depending on the specific fare type. The maximum weight for each bag is usually 23 kg (50 lb).
• Premium Economy: Travelers in this cabin often enjoy an allowance of two bags, each weighing up to 23 kg (50 lb).
• Signature Class (Business): Passengers flying in the premium cabin benefit from a higher allowance, typically two bags with an increased weight limit of 32 kg (70 lb) each.

The maximum linear dimensions (length + width + height) for any checked bag should not exceed 158 cm (62 in). It is highly recommended to use the baggage calculator on the Air Canada website with your specific ticket details to confirm your exact allowance.

Excess and Overweight Baggage

If your luggage exceeds the number, weight, or size limits of your complimentary allowance, additional fees will apply. These fees are fixed and must be paid at the airport.

• Overweight Bags: Bags weighing between 23 kg (50 lb) and 32 kg (70 lb) incur a surcharge. Bags over 32 kg are generally not accepted as checked luggage and may need to be shipped as cargo.
• Oversized Bags: Luggage with linear dimensions between 158 cm (62 in) and 292 cm (115 in) is subject to an oversized bag fee.

Special Items

Air Canada accommodates travelers with specific needs, including those traveling with sports equipment or musical instruments.

• Sports Equipment: Items such as skis, golf clubs, and bicycles can often be checked as part of your baggage allowance. However, special handling fees may apply, and bicycles generally require registration in advance.
• Musical Instruments: Small instruments like violins can be brought on board as your standard carry-on if there is space. Larger instruments, such as cellos, may require the purchase of an extra seat or must be checked in hard-shell cases.

Restricted and Prohibited Items

For safety reasons, certain items are restricted or completely prohibited. Always review the latest safety regulations before packing.

• Lithium Batteries: Spare lithium batteries and power banks must be packed in your carry-on baggage only. They are strictly prohibited in checked luggage.
• Liquids (Carry-On): Liquids, gels, and aerosols must be in containers of 100 ml (3.4 oz) or less and fit comfortably in a single, clear, resealable 1-liter plastic bag.
• Prohibited Goods: Explosives, compressed gases, flammable liquids, and other dangerous goods are not permitted on the aircraft.

Tips for Packing Efficiently

To ensure a hassle-free journey, consider these simple packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the 23 kg limit, avoiding stress at the check-in counter.
• Label Everything: Attach a durable luggage tag with your name, phone number, and email address to every bag. Placing a copy of your contact details inside the bag is also a smart precaution.
• Keep Valuables Close: Always pack medication, travel documents, electronics, and keys in your personal carry-on item to keep them accessible and safe.

Pet Travel Policy

Air Canada understands that pets are part of the family and strives to make their journey as safe and comfortable as possible. Whether you are relocating or going on a long vacation, the airline offers specialized options for cats and dogs to travel with you to destinations like Toronto or Vancouver. It is essential to review the specific requirements for your route, especially for long-haul international flights departing from the Middle East.

Transport Options

In Cabin (Carry-On)

Small cats and dogs can travel with you in the cabin if they are small enough to fit comfortably in their carrier under the seat in front of you.

• Carrier Dimensions: Hard-sided carriers must not exceed 55 cm x 40 cm x 23 cm. Soft-sided carriers are recommended and can be slightly larger (55 cm x 40 cm x 27 cm) as they are compressible.
• Pet Size & Weight: There is no strict weight limit, but the pet must be able to stand, turn around, and lie down comfortably inside the closed carrier.
• Allowed Pet Types: Only cats and small dogs are permitted in the cabin.
• Limit: One pet per passenger (and per carrier).

In Cargo Hold (Checked Baggage)

If your pet is too large for the cabin, they may travel in the pressurized baggage compartment on the same flight as you. Note: This service is subject to aircraft capability and route restrictions.

• Container Requirements: Must be a hard-shell, IATA-approved kennel with secure locking mechanisms and adequate ventilation.
• Weight & Size Limits: The combined weight of the pet and kennel must typically not exceed 45 kg (100 lb). Large kennels (Series 500/700) may require special arrangements.
• Temperature Restrictions: Pets are not accepted as checked baggage if ground temperatures exceed 29.5°C (85°F) or fall below specific minimums at any point in the itinerary.
• Documentation: Full health records and veterinary approval are mandatory.

As Cargo (AC Animals)

For very large animals, unaccompanied pets, or travel to countries with strict import regulations (sometimes including the UAE or UK), pets must travel via Air Canada Cargo.

• When Required: Mandatory for giant breeds, animals traveling alone, or when the aircraft hold cannot accommodate live animals.
• Special Requirements: Professional booking is often required, and kennels must meet strict IATA Live Animal Regulations (LAR).
• Booking Procedure: Must be arranged separately through the Air Canada Cargo department well in advance of travel.

Required Documentation

To ensure a smooth departure, especially from international hubs like Dubai, ensure you have the following papers:

• Veterinary Passport: Up-to-date records of the animal's history.
• Health Certificate: A standard certificate of good health issued by a licensed veterinarian (usually within 10 days of travel).
• Vaccinations: Proof of valid rabies vaccination and other routine shots.
• International Certificates: specific import/export permits required by the Canadian Food Inspection Agency (CFIA) or the destination country.

Service Costs

Fees depend on the destination and the method of transport. Amounts are estimates and subject to change.

• In-Cabin Fee: Approximately $50 to $100 USD/CAD per direction for flights within North America or international routes.
• Cargo Hold Fee: Typically ranges from $270 to $320 USD/CAD per direction.
• Note: Cargo rates (AC Animals) vary significantly based on weight, volume, and distance.

Preparation Tips

• Acclimatization: Let your pet get used to the carrier or crate weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal about 4 to 6 hours before departure; do not feed them right before flying to prevent nausea.
• Hydration: Ensure the carrier has a secure water dish that can be filled from the outside.
• Comfort: Place a familiar blanket or absorbent pad inside the crate for comfort and stress reduction.

Restrictions

• Prohibited Breeds: Air Canada has strict restrictions on brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persians) in the baggage hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, and other exotic animals are generally not accepted in the cabin or as checked baggage.
• Exceptions: Certified service dogs are permitted in the cabin free of charge, regardless of size, provided they meet training and safety requirements.

Important: Airline policies, aircraft types, and government regulations can change frequently. We strongly recommend contacting Air Canada Reservations or the AC Animals desk directly to confirm eligibility and book space for your pet well in advance of your trip.

Introduction to Aeroplan

Aeroplan is the official loyalty program of Air Canada, designed to reward frequent travelers with a wide array of travel and lifestyle benefits. Whether you are flying from Dubai to North America or exploring destinations globally, membership allows you to accumulate points that can be used for future adventures. The program is free to join and offers flexible options for earning and redeeming points, making it a valuable companion for both leisure and business passengers.

Aeroplan Elite Status Tiers

Frequent flyers can qualify for Aeroplan Elite Status, which offers progressively exclusive privileges across five distinct levels:

• Aeroplan 25K: Includes priority check-in, Zone 2 boarding, and two checked bags.
• Aeroplan 35K: Offers priority security clearance at select airports and additional eUpgrade credits.
• Aeroplan 50K: Unlocks complimentary access to Maple Leaf Lounges and Star Alliance Gold recognition.
• Aeroplan 75K: Provides guaranteed reservations in Economy Class and higher priority for airport services.
• Super Elite: The top tier featuring Air Canada Concierge Service and the highest priority for upgrades.

Earning Aeroplan Points

Members can grow their points balance through various travel and everyday activities, ensuring that rewards are always within reach:

• Flights: Earn points based on the distance flown and fare class on Air Canada and partner airlines.
• Partner Airlines: Accumulate miles when flying with over 45 airline partners worldwide.
• Travel Partners: Earn bonus points when booking hotels, car rentals, or vacation packages.
• Retail and Shopping: Shop online through the Aeroplan eStore to earn points on everyday purchases.
• Financial Partners: Accelerate earnings by using co-branded credit cards for daily spending.

Redeeming Your Points

Aeroplan offers one of the most flexible redemption schemes in the industry, allowing you to use points for more than just flights:

• Flight Rewards: Book any available seat on Air Canada flights to cities like Toronto or Vancouver with no cash surcharges on most fares.
• Upgrades: Use points to upgrade to Premium Economy or Signature Class for a more comfortable journey.
• Travel Extras: Redeem points for in-flight Wi-Fi, hotel stays, or car rentals.
• Merchandise: Exchange points for gift cards, electronics, and merchandise through the online rewards portal.

Star Alliance Membership

As a founding member of the Star Alliance, Air Canada connects its loyalty members to a massive global network.

• Global Reach: Earn and redeem points across 26 member airlines, including United, Lufthansa, and Turkish Airlines.
• Gold Benefits: Elite members (50K and above) enjoy worldwide lounge access and priority baggage handling across the alliance network.

How to Join

Becoming a member is simple and instantaneous. Travelers can sign up for free by visiting the official Air Canada website or by downloading the mobile app. Once registered, you will receive a digital membership card and can immediately start earning points on your next trip.

Service Classes and Cabin Comfort

Air Canada offers a distinct range of travel classes designed to suit different budgets and comfort preferences. Whether you are flying internationally from Dubai or connecting within North America, the airline focuses on providing a relaxing environment.

• Air Canada Signature Class: This is the airline’s premium international business class offering. Available on wide-body aircraft like the Boeing 787 Dreamliner, it features Executive Pods that convert into fully lie-flat beds (up to 203 cm or 6 ft 7 in long). Passengers enjoy lumbar support, massage functions, and a plush duvet with a mattress pad. Travelers in this class also receive priority airport services and access to the exclusive Maple Leaf Lounges.
• Premium Economy Class: A great middle-ground option on international flights to Toronto and Vancouver. This separate cabin offers a wider seat with greater recline and extra legroom (up to 96.5 cm or 38 in pitch) compared to Economy. Passengers also benefit from priority boarding and check-in.
• Economy Class: Designed for comfort and value, the Economy cabin on international flights features ergonomic seats with adjustable headrests. Each seat is equipped with a personal entertainment screen and a USB charging port.

In-Flight Entertainment and Connectivity

Long-haul journeys pass quickly with the airline's award-winning in-flight entertainment system. A personal touch-screen TV is available at every seat on wide-body aircraft, offering hundreds of hours of top-rated movies, TV shows, music, and podcasts in multiple languages. There is no need to download an app or use personal devices to access the library.

For those who wish to stay connected, Air Canada offers fast Wi-Fi on board most of its fleet. Access plans can be purchased for browsing, emails, or streaming, allowing you to work or chat with friends while cruising at 35,000 feet.

Dining and Beverages

Culinary experiences on board are tailored to the duration and destination of your flight. On international routes departing from the UAE, Air Canada provides a full-service dining experience.

• Signature Class Dining: Passengers indulge in a fine-dining experience featuring dishes created by celebrated Canadian culinary partners. The meal service is plated on china and accompanied by a selection of wines chosen by a world-renowned sommelier.
• Economy and Premium Economy: On international flights, passengers receive a complimentary hot meal service, which includes a choice of main course, a side salad, and dessert. A selection of complimentary wines, spirits, and non-alcoholic beverages is also available.
• North American Routes: For shorter connecting flights within Canada or to the US, the Air Canada Bistro offers a variety of fresh snacks, hearty meals, and alcoholic beverages for purchase. Non-alcoholic drinks are complimentary.

Special Services

Air Canada is committed to making travel accessible and convenient for all passengers, offering a range of special services to meet individual needs.

• Families and Children: Families with young children can take advantage of priority boarding to settle in before takeoff. On international flights, special children's meals can be pre-ordered, and bassinets are available for infants in specific seating areas (subject to availability).
• Accessibility: Dedicated assistance is available for passengers with disabilities or those requiring mobility aids. This includes wheelchair assistance at the airport, support with boarding and deplaning, and accommodating service dogs on board. It is recommended to request these services at least 48 hours in advance.
• Dietary Requirements: For passengers with specific dietary, medical, or religious needs, special meals (such as gluten-free, diabetic, or Halal) can be ordered in advance for international flights.

Air Canada provides robust connectivity for passengers traveling from Dubai to North America, utilizing its extensive global network. Anchored by its main hub in Toronto, the airline offers direct services that facilitate smooth onward travel. Toronto is a major draw for visitors, boasting a dynamic arts scene, diverse culinary experiences, and iconic landmarks like the CN Tower. For those heading to the West Coast, the carrier also serves Vancouver, a destination celebrated for its breathtaking combination of ocean vistas and mountain landscapes, ideal for both relaxation and adventure.

Planning your journey with Air Canada? Securing the best fares often requires a bit of strategy. Generally, it is advisable to book your tickets well in advance, especially for long-haul routes from Dubai. Keep an eye on the airline's official website for seasonal promotions and consider subscribing to their newsletter to get notified about flash sales and exclusive offers.

To streamline your airport experience, utilize the online check-in feature. This service typically opens 24 hours before departure, allowing you to confirm your details and obtain your boarding pass ahead of time. Downloading the Air Canada mobile app is also highly recommended; it provides a centralized place to manage your booking, view flight status updates, and access your digital boarding pass, making your journey through the airport much smoother.

Comfort is essential when crossing time zones, whether you are heading to the airline's hub in Toronto or travelling onwards to Vancouver. Take time to review the seat map during booking or check-in. While selecting a specific seat might incur an additional fee depending on your ticket type, securing a window or aisle seat can make a significant difference on a long flight. Additionally, always consider purchasing comprehensive travel insurance to cover any unforeseen circumstances during your trip.

Founding and Early Years

The story of Air Canada began on April 10, 1937, with the creation of Trans-Canada Air Lines (TCA) by the Canadian federal government. Conceived to link the vast geography of the country from coast to coast, the airline operated its first passenger flight in September 1937, carrying two passengers and mail between Vancouver and Seattle. By 1939, transcontinental flights from Montreal to Vancouver were established, marking a significant achievement in aviation history and laying the groundwork for a national network that would eventually span the globe.

Evolution and Expansion

In 1965, the airline officially adopted the name Air Canada to better reflect its identity on the world stage. Throughout the following decades, the carrier underwent significant transformation, transitioning from a government-owned entity to a fully privatized corporation in the late 1980s. A major milestone occurred in 1997 when the airline became a founding member of the Star Alliance, the world's first and largest airline alliance. This strategic move vastly expanded its reach, allowing passengers to connect seamlessly to destinations across every continent.

Mergers and Acquisitions

The turn of the millennium brought a pivotal moment in the company's history. In 2001, Air Canada acquired Canadian Airlines International, its long-time domestic rival. This merger was instrumental in consolidating the Canadian aviation market, significantly boosting the airline's fleet size, route network, and operational capacity. The integration solidified its position as the country's undisputed flag carrier and a major player in the international aviation industry.

Fleet Evolution and Innovation

Over the decades, the airline's fleet has evolved from the propeller-driven Lockheed Electras of the 1930s to the jet age initiated by the Douglas DC-8 in the 1960s. Today, the carrier operates one of the youngest and most fuel-efficient fleets in the world. The introduction of the Boeing 787 Dreamliner marked a new era of passenger comfort and environmental efficiency for long-haul international routes. Furthermore, the recent addition of the Airbus A220 for North American routes underscores a continued commitment to reducing emissions and enhancing the travel experience.

Modern Developments and Global Connectivity

In recent years, the airline has focused on strengthening its international hubs, particularly Toronto (Pearson International Airport), to facilitate global transit. A significant development for travelers in the Middle East was the establishment of direct service between Toronto and Dubai. This strategic route not only bridges two dynamic economic centers but also offers convenient access for tourists looking to explore North America. Looking ahead, the company continues to innovate with digital travel solutions and an ambitious climate action plan, aiming for net-zero emissions by 2050.