ITA AIRWAYS

Step aboard ITA Airways, the vibrant flag carrier of Italy that brings the elegance and warmth of the Mediterranean to the skies. Born with a mission to provide efficient and innovative air travel, this airline serves as a premier ambassador of "Made in Italy" excellence across the globe. Whether you are traveling for business or leisure, ITA Airways connects you to the heart of Europe and beyond with distinct Italian style and hospitality.

A New Era of Italian Aviation

ITA Airways (Italia Trasporto Aereo) officially commenced operations on October 15, 2021, taking over the legacy of the nation's previous flag carrier. With a fresh vision and a commitment to modernity, the airline has quickly established itself as a key player in the European aviation market. The company is focused on creating an efficient, innovative, and customer-centric air carrier that represents Italy's rich cultural heritage on the global stage.

Modern and Sustainable Fleet

The airline operates a modern, environmentally friendly fleet composed entirely of Airbus aircraft. This includes the next-generation A350 and A330neo for long-haul routes, as well as the A320neo and A220 families for short and medium-haul connections. The striking azure livery, inspired by the "Azzurri" sports uniforms, symbolizes national pride, while the fleet's modernization reflects a strong commitment to reducing CO2 emissions and embracing sustainability.

Global Network and Key Markets

From its primary hub in Rome Fiumicino, ITA Airways offers extensive connectivity across Italy and Europe, as well as major intercontinental destinations in North America, South America, and Asia. For travelers from the United Arab Emirates, the airline provides convenient connections, including direct routes linking both Dubai and Abu Dhabi to the Italian capital. As a member of the SkyTeam alliance, ITA Airways also ensures seamless travel options through its global partners.

Service, Values, and Safety

At the core of the airline's philosophy is a dedication to digitization and sustainability. Passengers can expect a travel experience infused with Italian taste, from the warm service to the curated food and beverage selection on board. Safety is paramount; ITA Airways adheres to the rigorous safety standards set by the European Union Aviation Safety Agency (EASA) and maintains a robust operational record, ensuring a secure and comfortable journey for all passengers.

Travelers in the United Arab Emirates can easily get in touch with ITA Airways through their global digital channels and dedicated customer support centers. While the airline manages most inquiries via its comprehensive website and mobile app, local assistance is also available at airport counters during flight operations for urgent matters.

Official Website

For the most direct access to flight bookings, check-in, and flight status, visit the official website:

• www.ita-airways.com

Contact Information

• International Customer Service: +39 06 8596 0020 (Available 24/7, international calling rates apply)
• Ticket Booking & Changes: +39 06 8596 0020
• Email Support: bookingschangesrefunds@ita-airways.com
• Mobile App: "ITA Airways" (Available on the App Store and Google Play)

Social Media

Stay updated with the latest news and offers by following the airline on their official social media platforms:

• Facebook
• X (Twitter)
• Instagram
• LinkedIn

Local Offices in United Arab Emirates

ITA Airways maintains a presence at the major airports in the region to assist passengers on travel days:

• Dubai: ITA Airways Airport Counter, Dubai International Airport (DXB)
• Abu Dhabi: ITA Airways Airport Counter, Abu Dhabi International Airport (AUH)

Emergency Support

For urgent assistance outside of airport operating hours, passengers are advised to contact the 24/7 International Customer Service line listed above or manage their booking directly through the "My Flights" section on the official website.

Preparing for your journey with ITA Airways is the first step toward a seamless Italian experience. Understanding the baggage policies ensures that your trip, whether from the Middle East to Europe or beyond, begins without any surprises at the airport. The airline offers specific allowances designed to cater to different travel needs, from short business trips to extended vacations.

Carry-on Baggage Allowances

Passengers flying with ITA Airways are generally entitled to bring one piece of hand luggage into the cabin. This bag must weigh no more than 8 kg and should not exceed the dimensions of 55 cm x 35 cm x 25 cm, including handles, side pockets, and wheels. In addition to the main carry-on, you are also permitted to bring one accessory, such as a handbag, backpack, or laptop bag. This smaller item must fit easily under the seat in front of you, ensuring the cabin remains comfortable and safe for everyone.

Checked Baggage Limits

Your checked baggage allowance varies significantly depending on your travel class and the specific fare purchased. Whether you are flying from Dubai or Abu Dhabi to the main hub in Rome, it is essential to verify the details on your ticket:

• Economy Class: Standard fares typically include one bag weighing up to 23 kg. However, "Light" fares often do not include checked baggage, which must be purchased separately.
• Premium Economy: Passengers usually enjoy an allowance of two bags, each weighing up to 23 kg.
• Business Class: To accommodate extra wardrobe changes or business materials, this class generally allows two bags weighing up to 32 kg each.

The maximum total dimensions (height + width + depth) for any checked bag is normally 158 cm.

Excess Baggage Fees

If your luggage exceeds the weight or size limits, or if you wish to add an extra bag, excess baggage fees will apply. It is highly recommended to purchase additional baggage allowance online via the official website or app before arriving at the airport. Pre-purchasing extra allowance is typically much more cost-effective than paying the fees at the check-in counter.

Special Items: Sports Equipment and Instruments

ITA Airways understands that your adventures may require special gear. Sports equipment, such as golf clubs, skis, or bicycles, can often be transported as part of your baggage allowance or for an additional fee, depending on the size and weight. Similarly, musical instruments can be carried in the cabin if they fit within the hand luggage dimensions (like a violin) or placed in a dedicated seat if they are larger (like a cello). Always contact customer service in advance to reserve space for these special items.

Restricted and Prohibited Items

To ensure safety on board, strict rules apply to what can be packed. Hazardous materials, including explosives, flammable liquids, and compressed gases, are strictly prohibited in both carry-on and checked luggage. For carry-on bags, the standard regulations for liquids apply: containers must hold no more than 100 ml each and fit comfortably within a single transparent, re-sealable plastic bag of up to 1 liter capacity. Lithium batteries and power banks must always be packed in your carry-on luggage, never in the hold.

Tips for Efficient Packing

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the limits and avoid airport repacking.
• Label Everything: Attach a sturdy ID tag with your name and phone number to every bag, and place a copy of your contact details inside your suitcase as well.
• Secure Your Valuables: Always keep travel documents, medications, jewelry, and electronics in your carry-on bag.
• Check the App: Use the airline's mobile app to double-check the specific allowance for your booking reference, as rules can vary by route and fare type.

Traveling with four-legged companions is made easier with ITA Airways, which welcomes cats and dogs on board its flights. The airline understands that pets are part of the family and offers dedicated services to ensure their safety and comfort, whether they are flying within Italy or connecting from international hubs like Dubai or Abu Dhabi to Rome.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin, provided they remain in their carrier throughout the flight. This option allows you to keep your furry friend close by under the seat in front of you.

• Carrier Dimensions: Soft or semi-rigid carriers are recommended, with maximum dimensions of 40 cm x 24 cm x 20 cm.
• Weight Limit: The total weight of the pet plus the carrier must not exceed 8 kg. This limit is strictly enforced to ensure safety and compliance with cabin regulations.
• Allowed Pets: Primarily cats and dogs (other small animals may be permitted upon special request).
• Limit: Typically one carrier per passenger, containing animals of the same species and comparable size, provided the total weight limit is respected.

In Cargo Hold (Checked Baggage)

For pets that exceed the cabin weight limits, travel in the pressurized and temperature-controlled hold is available. This ensures larger animals travel safely on the same flight as you.

• Container Requirements: Rigid carriers (fiberglass or hard plastic) are mandatory. Wire mesh or soft crates are not permitted.
• Comfort: The crate must be large enough for the animal to stand, turn around, and lie down naturally.
• Ventilation and Safety: The carrier must have proper ventilation openings and a secure locking mechanism.
• Weight Limits: Generally, animals up to 75 kg (including the cage) can be checked, though aircraft restrictions may apply.

As Cargo (Freight)

Some situations require pets to be transported as cargo rather than checked baggage.

• When Required: This is necessary for very large animals exceeding the hold weight limits, unaccompanied pets, or travel to countries with specific import restrictions requiring manifest cargo entry.
• Booking: These arrangements must be made through the dedicated cargo department or a specialized freight forwarder.

Required Documentation

To ensure a smooth check-in process, you must present the correct paperwork for your pet.

• Pet Passport: Required for travel within the EU or for EU pets returning home.
• Health Certificate: A veterinary certificate issued close to the travel date confirming the animal is fit to fly.
• Vaccinations: Proof of valid rabies vaccination (administered at least 21 days before travel).
• Microchip: A readable microchip or tattoo (if applied before 2011) for identification.
• International Certificates: Specific health forms may be required for entry into non-EU countries.

Service Costs

Fees for pet travel are charged per direction and vary based on the destination and travel method. Intercontinental flights generally incur higher costs.

• In-Cabin Fee: Approximately €70 to €120, depending on whether the flight is domestic or international.
• Cargo Hold Fee: Approximately €80 to €230. Travelers flying long-haul routes, such as those between the UAE and Italy, should expect fees at the higher end of this range (up to €230).
• Note: Fees are subject to change and should be confirmed at the time of booking.

Preparation Tips

Preparing your pet in advance can significantly reduce stress during the journey.

• Familiarization: Let your pet spend time in the carrier weeks before the flight to make it a safe space.
• Feeding: Feed your pet a light meal about 4 hours before departure to avoid airsickness; keep them hydrated.
• Comfort Items: Place a familiar blanket or absorbent pad inside the crate.
• Check-in: Arrive at the airport well in advance to complete all necessary paperwork.

Restrictions

Certain limitations apply to ensure the safety of all animals and passengers.

• Prohibited Breeds in Hold: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are prohibited from traveling in the cargo hold due to high respiratory risks. These breeds may only travel in the cabin if they fit within the standard weight and size limits.
• Age Limits: Puppies and kittens must usually be at least 3 months old to travel.
• Exceptions: Recognized Guide Dogs and Assistance Dogs travel free of charge in the cabin with no weight limits, provided they are leashed and muzzled (if required).

Important Recommendation: Pet travel regulations are strictly enforced and can change. It is critical to contact ITA Airways customer service directly at least 48 hours before your flight to reserve a spot for your pet and verify specific requirements for your route.

Make your travels even more rewarding with Volare, the official loyalty program of ITA Airways designed to offer maximum flexibility and ease of use. Whether you are flying frequently between the UAE and Rome or exploring the wider network, Volare allows you to personalize your travel experience while accumulating value with every trip. The program is revenue-based, meaning the more you spend on flights and services, the more points you earn to unlock exclusive privileges.

Membership Tiers

The Volare program consists of four exclusive clubs, each offering increasing levels of benefits and priority services:

• Smart: The entry-level tier allowing you to start earning points immediately on all expenses.
• Plus: Offers distinct advantages such as extra baggage allowance and priority boarding.
• Premium: Unlocks Fast Track security access, free seat selection, and airport lounge access.
• Executive: The top-tier status featuring exclusive welcome kits, maximum points earning rates, and free golf equipment carriage.

Earning Points

Accumulating points with Volare is straightforward and tied directly to the value of your ticket and ancillary purchases:

• Flight Spend: Earn between 10 and 20 points for every euro spent on flights, depending on your tier status.
• Multipliers: Higher tiers serve as "accelerators," granting significantly more points per euro.
• Partners: Collect additional points through hotel bookings, car rentals, and other commercial partners.
• Add-ons: Purchases of extra services like baggage or seat selection also generate points.

Redeeming Points

Volare stands out for its "Cash & Points" mode, giving members complete freedom in how they use their balance:

• Any Flight: Use points to pay for any flight available on the website with no blackout dates.
• Flexible Payment: Pay the entire ticket price or just a portion using a mix of points and currency.
• Upgrades: Redeem points to upgrade your travel class for a more comfortable journey.
• Ancillaries: Use points to cover the cost of seat selection, lounge access, or extra bags.

Alliance Membership

ITA Airways is a proud member of the SkyTeam alliance, extending your benefits globally:

• Global Reach: Enjoy recognition and perks when flying with 18 other SkyTeam airlines.
• Key Partners: Seamlessly earn and redeem with major carriers like Air France, KLM, Delta Air Lines, and Saudia.
• SkyPriority: Plus, Premium, and Executive members enjoy elite services across the alliance network.

How to Join

Becoming a member is quick, free, and fully digital:

• Register instantly via the official website or the ITA Airways mobile app.
• Receive your digital Volare card immediately to start earning on your very first booking.
• Manage your profile and track your points balance easily through the "My Volare" personal area.

Flying with ITA Airways is designed to be an immersive Italian experience from the moment you step on board. The airline prides itself on bringing the culture, style, and warmth of Italy to the skies. Whether you are departing from Dubai or Abu Dhabi, the journey to Rome offers a range of services tailored to ensure passenger comfort and satisfaction.

Travel Classes

The airline offers distinct travel classes on its international long-haul routes, catering to different needs and budgets. Each class is designed with ergonomic comfort and Italian aesthetics in mind.

• Business Class: Passengers enjoy the highest level of comfort with direct aisle access and seats that convert into fully flat beds on long-haul aircraft, such as the Airbus A350 and A330neo. The service includes luxury amenity kits and priority handling.
• Premium Economy: A separate cabin offering significantly more legroom and seat recline compared to Economy, along with dedicated baggage allowances and priority boarding.
• Economy Class: A comfortable and efficient option featuring modern seats with adjustable headrests and personal entertainment screens on wide-body flights.
• Superior Class: On connecting short and medium-haul flights within Europe, this class ensures the adjacent seat is kept free for added privacy and comfort.

Dining: A Taste of Italy

Food is a central part of the Italian identity, and ITA Airways reflects this through its curated onboard menus. The airline collaborates with renowned Italian chefs to create dishes that celebrate the country's gastronomic heritage.

• Business Class Dining: A full course meal service featuring regional Italian specialties, accompanied by a selection of fine Italian wines and sparkling options.
• Economy & Premium Dining: Passengers receive complimentary hot meals and beverages on international flights from the UAE, with a focus on quality ingredients.
• Special Meals: Dietary requirements, including medical, religious, and nutritional needs, can be catered to if requested at least 24 hours before departure.

Entertainment and Connectivity

To make the time fly, the airline provides a comprehensive entertainment system on its long-haul fleet.

• In-Flight Entertainment: Individual touchscreens offer a wide selection of the latest Hollywood movies, Italian cinema classics, TV series, music playlists, and interactive games.
• Connectivity: Many aircraft are equipped with WiFi, allowing passengers to purchase packages for messaging, surfing, or streaming content during the flight.

Airport Lounges

For eligible passengers, the travel experience begins before takeoff. At the main hub in Rome Fiumicino, exclusive lounges like Piazza di Spagna offer a stylish retreat. These spaces feature shower suites, buffet dining, and relaxation areas. Business Class passengers and high-tier Volare or SkyTeam Elite Plus members traveling from the UAE can also access partner lounges at their departure airports.

Operating from its strategic hub in Rome, ITA Airways offers seamless connectivity between the Middle East and Europe. The airline provides frequent and direct services for passengers traveling from the United Arab Emirates, ensuring a comfortable journey to the Italian capital with onward connections to numerous destinations.

Securing the best experience with ITA Airways begins well before you arrive at the airport. Whether you are flying from Dubai or Abu Dhabi to the airline's hub in Rome, a few strategic steps can make your journey smoother and more affordable.

To find the best fares, it is generally advisable to book your tickets at least 6 to 8 weeks in advance. Prices tend to rise closer to the departure date, especially during peak holiday seasons in Europe. Keep an eye out for seasonal promotions by subscribing to the airline's newsletter or joining their loyalty program, Volare, which often provides members with exclusive access to deals and the ability to earn points on your flights.

Maximize convenience by utilizing online check-in. For most international flights, this service opens 48 hours prior to departure, allowing you to confirm your details and choose your seat from the comfort of your home. If you have specific seating preferences, such as extra legroom or a window view, consider selecting your seat during the initial booking process, though fees may apply. Standard seats may become available for free selection during the online check-in window.

For a seamless travel experience, download the ITA Airways mobile app. It puts travel management at your fingertips, allowing you to store digital boarding passes, track flight status in real-time, and manage your booking on the go. Finally, consider purchasing travel insurance to cover unexpected changes or cancellations, providing peace of mind for your international trip.

Although ITA Airways is a young company, its roots are deeply embedded in the rich history of Italian aviation. Established in November 2020 to mark a discontinuous fresh start from the nation's previous flag carrier, Alitalia, the airline officially took to the skies on October 15, 2021. This date marked the beginning of a new era, with the inaugural flight departing from Milan Linate. The company launched with a clear vision: to create an efficient, innovative, and competitive carrier capable of connecting Italy to the world while representing the best of national style and hospitality.

Building a Distinct Identity

One of the first and most significant milestones was the reveal of its striking new livery. While the airline inherited the "AZ" IATA code, it chose to step away from the traditional branding, adopting a bold blue fuselage inspired by the "Azzurri," the Italian national sports teams. This visual transformation symbolized a break from the past and a commitment to modernity. In its first year, the airline focused heavily on fleet renewal, phasing out older aircraft in favor of next-generation technology to ensure greater environmental sustainability and passenger comfort.

Fleet Evolution and Modernization

From the outset, the carrier committed to an all-Airbus strategy to streamline maintenance and operations. The fleet evolution has been rapid, moving from inherited older models to cutting-edge aircraft like the Airbus A350-900 and the A330neo for long-haul routes, alongside the A220 and A320neo for shorter distances. This modernization is central to the airline's strategy to become one of the greenest fleets in Europe, significantly reducing CO2 emissions and fuel consumption per passenger.

Strategic Partnerships and Expansion

A pivotal moment in the airline's development has been its search for a strong industrial partner to ensure long-term stability and growth. Following intense negotiations, a major breakthrough occurred with the agreement for the Lufthansa Group to acquire a minority stake in ITA Airways. This strategic partnership is designed to integrate the Italian carrier into a wider global network, unlocking synergies and expanding connectivity options for travelers.

Network Growth and Key Route Launches

Since its inception, the airline has aggressively expanded its network from its primary hub in Rome. While consolidating its presence in Europe, the carrier has launched significant intercontinental routes to North America, South America, and Asia. For the Middle Eastern market, the introduction of direct flights to Dubai and Abu Dhabi represented a crucial step, strengthening commercial and tourism ties between Italy and the UAE. Today, the airline continues to add frequencies and destinations, cementing its status as a global ambassador for Italy.