FLEX FLIGHT APS

FlexFlight stands out in the aviation industry not just as a standard carrier, but as a versatile aviation solution provider headquartered in Denmark. Operating under the IATA code W2, this airline has carved a unique niche by combining aircraft management, charter services, and a robust partner network that allows it to ticket flights for numerous smaller operators worldwide. For travelers, this means FlexFlight often serves as the gateway to unique and less accessible destinations, bridging gaps in global connectivity with efficiency and reliability.

The company was established with a vision to provide flexible air travel solutions, ranging from VIP charters to scheduled services via interline agreements. By collaborating with a wide array of partner airlines, FlexFlight expands its reach far beyond its own physical fleet, offering passengers seamless travel options across different continents. Whether you are booking a business trip or an exotic vacation, seeing the W2 code on your ticket represents a network designed to maximize travel possibilities.

Business Model and Network
FlexFlight operates primarily as a ticketing and marketing carrier, which allows it to sell seats on flights operated by partner airlines that might not otherwise be available in major global reservation systems. This "virtual" network is vast and covers regions that major carriers might overlook. In the context of the United Arab Emirates, for instance, FlexFlight facilitates connections between key hubs and regional destinations. Data indicates frequent connectivity between Dubai and Colombo, as well as specialized routes to cities like Hargeisa. This demonstrates the airline's role in linking major transit points with vital regional cities.

Fleet and Services
While its scheduled network relies heavily on partners, FlexFlight maintains its own fleet focused on air charter and special missions. The physical fleet typically includes versatile aircraft such as the Cessna Citation business jets and turboprops tailored for private air travel, ambulance flights, and urgent cargo. This dual approach—managing a physical fleet for bespoke needs while utilizing a digital fleet for scheduled passengers—defines their operational strength.

Commitment to Safety and Quality
Safety is a cornerstone of FlexFlight's operations. As a Danish operator, it adheres to the rigorous standards set by the European Union Aviation Safety Agency (EASA). Whether a passenger is flying on a private charter operated directly by FlexFlight or a scheduled service managed through its ticketing platform, the company ensures that all operations meet strict international safety and compliance regulations.

For travelers in the United Arab Emirates, connecting with FlexFlight is straightforward, whether you are booking a commercial seat on routes like Dubai to Colombo or arranging a private charter. While the airline's global headquarters is in Denmark, they maintain a dedicated regional presence in Dubai to serve the Middle East market. Passengers can access support through the local office for regional inquiries or contact the 24/7 global headquarters for specific W2 ticketing assistance.

Official Website

For all scheduled flight bookings, ticket management, and comprehensive information, visit the official global website: www.flexflight.dk. For specialized regional charter services, the local division also operates via flex.aero.

Contact Information

• Official Website: www.flexflight.dk
• W2 Ticket Support (Global 24/7): +45 45 80 70 60
• Regional Office Phone (UAE): +971 4 887 2017
• Main Email (Ticketing & General): info@flexflight.dk
• Regional Email (Dubai/Charters): dubai@flex.aero
• Mobile App: Not currently available; please manage bookings via the official website.

Social Media

• Facebook: FlexFlight Group
• Instagram: @flexflightgroup
• LinkedIn: FlexFlight ApS
• Twitter/X: @flexflightgroup

Local Offices in United Arab Emirates

• Dubai Regional Office:
  Flex Flight International DWC LLC
  Dubai World Business Central, Building A5, Office 338
  Dubai South (DWC), United Arab Emirates

Emergency & 24/7 Support

• 24/7 Hotline: +45 45 80 70 60 (Available for urgent ticketing and operational inquiries worldwide).

Comprehensive Baggage Policy

Because FlexFlight (W2) often operates as a validating carrier for various partner airlines, baggage allowances can vary significantly depending on the specific operator of your flight. While the following guidelines represent the standard FlexFlight policies for flights operated directly under their code or main charters, passengers are strongly advised to check the specific baggage rules listed on their ticket or booking confirmation. This is especially important for connecting flights from Dubai, where partner regulations may take precedence.

Carry-On Baggage
For most FlexFlight services, passengers are entitled to a cabin baggage allowance designed to keep essential items within reach.

• Economy Class: Typically allows 1 piece of carry-on luggage with a maximum weight of 7 to 8 kg. The dimensions should generally not exceed 55 x 40 x 20 cm to ensure it fits in the overhead compartment.
• Personal Item: In addition to the main carry-on, you are usually permitted one small personal item, such as a laptop bag, handbag, or briefcase, which must fit under the seat in front of you.

Checked Baggage Limits
Your checked baggage allowance is determined by your fare class and route. For popular routes, such as the service between Dubai and Colombo, standard weight concepts often apply.

• Economy Class: The standard allowance is usually 1 piece up to 23 kg (approx. 50 lbs).
• Business Class: Passengers flying in premium cabins often enjoy an increased allowance, typically 2 pieces up to 32 kg each.
• Infants: Passengers traveling with infants are generally allowed one additional checked bag (often up to 10 kg) and a collapsible stroller or carrycot, though this must be confirmed at booking.

Excess Baggage Fees
If your luggage exceeds the free allowance in weight or number of pieces, excess baggage fees will apply. These fees vary based on the route and are typically charged per kilogram or per additional bag. It is highly recommended to purchase extra baggage allowance online in advance, as airport rates are significantly higher. For flights departing from UAE airports, payment is usually accepted in local currency or major credit cards.

Sports Equipment and Special Items
FlexFlight accommodates sports enthusiasts and musicians, but special rules apply to non-standard luggage.

• Sports Equipment: Items such as golf clubs, diving gear, bicycles, and skis can be transported. These items must be packed in protective cases. If they fall within your standard weight allowance, they may be carried free of charge; otherwise, a special handling fee applies. You must register these items at least 72 hours before departure.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit in the overhead bin. Larger instruments, like cellos, may require purchasing an extra seat or must be checked as fragile baggage in a hard-shell case.

Restricted and Prohibited Items
To ensure safety, strict regulations govern what can be carried on board.

• Prohibited in Cabin: Sharp objects (scissors, knives), tools, blunt instruments, and liquids exceeding 100ml per container (unless packed in a transparent 1-liter bag).
• Totally Forbidden: Explosives, flammable materials, compressed gases, lithium batteries (loose/spare ones in checked bags), and other hazardous materials are strictly prohibited in both carry-on and checked luggage.

Tips for Packing Efficiently

• Label Your Bags: Always attach a tag with your name, phone number, and email address to the outside and inside of your checked luggage.
• Valuables: Never pack passports, medication, jewelry, electronics, or cash in your checked bags. Keep these in your carry-on.
• Check Partner Rules: Since you might be flying with a partner airline under a W2 ticket, always verify the operating carrier's specific restrictions to avoid surprises at the check-in counter.

Traveling with Pets

At FlexFlight (W2), we understand that pets are often cherished members of the family, and leaving them behind isn't always an option. The airline strives to accommodate furry companions on their journey, whether you are flying on a regional route from Dubai or connecting to a farther destination like Colombo. While policies can vary depending on the specific aircraft or partner operator, FlexFlight generally offers options to ensure your pet travels safely and comfortably.

Transport Options

In cabin (carry-on)
Small pets can often travel with you in the passenger cabin, provided they remain in their carrier throughout the flight. This option is ideal for cats and small dogs that are comfortable in confined spaces.

• Carrier dimensions: The carrier must fit under the seat in front of you, typically not exceeding 40 x 30 x 20 cm. Soft-sided carriers are recommended for better fit.
• Maximum pet weight: The combined weight of the pet and the carrier usually must not exceed 8 kg.
• Allowed pet types: Generally limited to cats and small dogs.
• Breed restrictions: Aggressive breeds or pets that appear unwell may be denied boarding.
• Limit per passenger: typically one pet carrier per passenger is allowed.

In cargo hold (checked baggage)
For animals that are too large for the cabin, traveling in the ventilated cargo hold is the standard alternative. This area is pressurized and temperature-controlled to ensure animal welfare.

• Container/crate requirements: Pets must travel in an IATA-compliant rigid container (fiberglass or hard plastic) with a secure locking mechanism and ample ventilation.
• Weight and size limits: The container must allow the animal to stand, turn around, and lie down naturally. Very heavy crates may require cargo handling.
• Temperature restrictions: For safety, pets may not be accepted if the ground temperature at departure or arrival airports is too hot or too cold.
• Required documentation: Copies of health and vaccination records must be attached to the crate.

As cargo (for large animals)
This option is distinct from checked baggage and is often managed by a separate freight department.

• When this option is required: Essential for very large animals, unaccompanied pets, or flights into countries that require pets to arrive as manifest cargo (e.g., UK).
• Special requirements: Requires airway bill processing and secure handling at cargo terminals.
• Booking procedure: Must be arranged well in advance through the airline’s cargo department or a specialized pet shipper.

Required Documentation

To ensure a smooth check-in process, you must have the correct paperwork ready. Requirements vary by destination, so always verify local regulations.

• Veterinary passport: An up-to-date pet passport listing the animal's details.
• Health certificate: A clinical examination certificate issued by a vet, usually valid for 10 days before travel.
• Vaccinations: Proof of valid rabies vaccination (administered at least 21 days before travel) and other routine shots.
• International certificates: Specific import permits or government-endorsed health certificates for international flights.

Service Costs

Fees for pet travel are charged per direction and depend on the size of the animal and the route. Prices are subject to change.

• In-cabin fee: Approximately EUR 50 to EUR 100 per flight segment.
• Cargo hold fee: Approximately EUR 100 to EUR 200, depending on crate size and weight.
• Note: Prices vary significantly by route and partner operator; confirmation of exact costs is required at the time of booking.

Preparation Tips

Preparing your pet beforehand can significantly reduce their stress and ensure a safer journey.

• Carrier requirements: Purchase the crate weeks in advance and let your pet sleep in it to get used to the environment.
• Feeding before flight: Feed your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Stress reduction: Place a familiar blanket or toy inside the carrier. Sedation is generally discouraged unless prescribed by a vet.

Restrictions

Certain limitations exist to ensure the safety of all passengers and animals.

• Prohibited breeds: Brachycephalic (snub-nosed) animals like Pugs, Bulldogs, or Persian cats are often restricted from the cargo hold due to respiratory risks.
• Prohibited animals: Reptiles, rodents, and exotic animals are typically not allowed in the cabin or hold.
• Exceptions: Recognized service animals (e.g., guide dogs) usually travel free of charge in the cabin but require pre-notification.

Important: Because FlexFlight frequently operates with partner airlines, rules can differ based on the actual operator of your flight. We strongly recommend contacting the airline directly or reviewing the specific terms on your ticket to confirm availability and requirements for your specific journey.

Loyalty Program and Frequent Flyer Information

Introduction to FlexFlight Loyalty
As a unique charter airline and validating carrier, FlexFlight (W2) operates differently from traditional commercial airlines. Currently, FlexFlight does not maintain its own proprietary frequent flyer program or a points-based loyalty scheme. Instead of focusing on collecting miles, the airline’s business model prioritizes flexibility, global connectivity, and providing access to niche routes and partner carriers that might otherwise be inaccessible to travelers.

Membership Tiers and Status
Because FlexFlight functions primarily as a charter operator and ticketing platform for other airlines, there are no elite status levels or tiered membership categories (such as Silver, Gold, or Platinum) associated directly with the W2 designator.

• Single Standard: All passengers receive the same level of attentive service regardless of travel frequency.
• Partner Recognition: If your flight is booked under a W2 code but operated by a partner airline with its own loyalty program, elite benefits (like priority boarding) generally depend on the operating carrier's specific policies and the fare class purchased.

Earning Miles and Points
While you cannot earn "FlexFlight Miles," smart travelers can still leverage their bookings to accumulate value through other means.

• Credit Card Rewards: The most effective way to earn points on W2 flights is by booking with a travel rewards credit card. Since FlexFlight tickets are standard travel purchases, they typically qualify for points or miles on major bank loyalty programs.
• Partner Airlines: In rare cases, if your W2 ticket includes a segment operated by a major alliance member, you may attempt to claim miles retroactively with that specific airline's program. However, this is subject to strict interline rules and is not guaranteed.

Redeeming Rewards
Direct redemption of miles for FlexFlight award tickets is not currently available.

• Flexible Booking: The primary "reward" of flying W2 is the ability to book complex itineraries involving multiple smaller carriers on a single ticket, often connecting hubs like Frankfurt am Main to regional destinations.
• Third-Party Portals: Some credit card travel portals may allow you to "erase" the cost of a FlexFlight ticket using your accumulated bank points.

Alliance Membership
FlexFlight is an independent carrier and is not a member of the major global airline alliances (Star Alliance, SkyTeam, or oneworld).

• Interline Network: Despite lacking a formal alliance, W2 has interline agreements with over 100 airlines worldwide, allowing for seamless baggage transfer and ticketing across different carriers.

How to Join
Since there is no frequent flyer club to join, travelers do not need to register or pay membership fees.

• Instant Access: Simply book your ticket for routes like Dubai to Colombo, and you are ready to fly.
• Newsletter: For updates on new charter routes and partners, passengers can subscribe to the airline's official news updates via their website.

Onboard Services and Travel Classes

Traveling with FlexFlight (W2) offers a diverse range of experiences because of the airline's unique position as both a charter operator and a validating carrier for partner airlines. The level of service, seat configuration, and amenities often depend on whether you are flying on a private charter operated by FlexFlight’s own fleet or a scheduled commercial flight managed through their extensive partner network. This flexibility ensures that passengers can find options ranging from economical travel to exclusive VIP luxury.

Service Classes
When booking a scheduled flight on a W2 ticket, such as the popular route from Dubai to Colombo, the available classes typically mirror standard commercial aviation offerings.

• Economy Class: Designed for value and efficiency, Economy Class on W2 partner flights provides a comfortable standard seat with adequate legroom for regional and medium-haul journeys. It is the most frequently booked option for travelers seeking practical connectivity.
• Business Class: On select routes and partner airlines, Business Class is available, offering wider seats with greater recline, priority boarding, and enhanced baggage allowances. This is ideal for business travelers needing extra space to work or relax.
• VIP/Private Charter: For those utilizing FlexFlight’s direct charter services, the experience is entirely bespoke. Flying on their private fleet (e.g., Cessna Citation jets) allows for a First Class-tier experience with personalized schedules, private terminals, and complete privacy.

Seat Configurations and Comfort
Comfort levels vary by aircraft type. On scheduled partner flights connecting through hubs like Frankfurt am Main, passengers can generally expect modern ergonomic seating. Economy seats usually feature a pitch of 29–31 inches, while Business Class cabins may offer recliners or lie-flat beds depending on the operating carrier and aircraft size. On private charters, the cabins are configured with luxury leather armchairs and executive tables, ensuring maximum comfort for small groups.

In-Flight Entertainment and Connectivity
Entertainment options differ significantly across the network.

• Scheduled Flights: On longer international segments operated by major partners, seatback screens with movies, music, and games are common. On shorter regional hops or flights with smaller operators, entertainment may be limited to in-flight magazines, so bringing a personal device is recommended.
• Charters: Private flights are tailored to client needs and may offer satellite phones or customized entertainment setups upon request.

Meals and Dining
The culinary experience on a W2 ticket is determined by the route and fare class.

• Economy: On full-service partner routes, a complimentary hot meal or snack and beverages are typically served. On low-cost partner segments, a buy-on-board menu may be the standard.
• Business/VIP: Premium passengers enjoy curated menus with higher-quality ingredients, complimentary alcohol, and porcelain tableware. Private charter clients can pre-order specific catering, from gourmet meals to specific dietary requirements, ensuring a personalized dining experience at 30,000 feet.

Special Services
FlexFlight and its partners are committed to making travel accessible for everyone.

• Families and Children: Families traveling with infants can often request bassinets on long-haul partner flights (subject to availability). Unaccompanied minor services are available on many routes but must be arranged well in advance due to varying partner regulations.
• Passengers with Reduced Mobility: Assistance is available for passengers requiring wheelchairs or help boarding. To ensure a smooth journey, specifically for complex itineraries involving multiple carriers, requests for special assistance should be made at least 48 to 72 hours before departure.

FlexFlight (W2) operates a specialized network that leverages both its own fleet and extensive partner alliances, coordinating connections through its primary European hub at Frankfurt am Main. For travelers departing from the United Arab Emirates, the airline provides essential scheduled services that link the region to key international destinations in South Asia and the Horn of Africa with consistent reliability.

Planning a trip with FLEX FLIGHT APS can be a seamless experience with a bit of preparation, whether you are connecting through their hub in Frankfurt am Main or exploring international routes. To secure the best fares, it is highly recommended to book your tickets well in advance. Prices often rise as the departure date approaches, so finalizing your plans several weeks or even months ahead can result in significant savings.

For travelers looking to explore popular connections, such as the route from Dubai to Colombo, flexibility with travel dates can be a great advantage. Flying mid-week rather than on weekends often yields lower prices. Additionally, keeping an eye on seasonal promotions and signing up for newsletters can help you catch limited-time deals to destinations like Hargeisa.

Maximize convenience by utilizing online check-in whenever available. This feature typically opens 24 to 48 hours before your flight and allows you to avoid long queues at the airport. During this process, you can also manage your seat selection. If specific seating is important to you—such as extra legroom or a window seat—it is advisable to select this early, even if a small fee applies, to ensure a comfortable journey.

Finally, never overlook the importance of travel insurance. It provides essential protection against unexpected cancellations, medical emergencies, or lost luggage. For added ease on the go, check if the airline offers a mobile app to keep your boarding passes and flight updates accessible on your smartphone, ensuring a stress-free start to your adventure.

History of FlexFlight

Founding and Early Vision
The story of FlexFlight began in 2006 in Roskilde, Denmark. The company was founded with a clear and ambitious vision: to offer high-quality air transport solutions that bridged the gap between private charter flexibility and scheduled airline reliability. In its early years, the carrier focused primarily on operating as a business jet provider, specializing in air taxi services, ambulance flights, and special missions across Europe. This foundation in demanding, bespoke aviation operations established a corporate culture centered on safety, precision, and customer service.

The "W2" Milestone and Strategic Shift
A defining moment in the airline's history was the strategic decision to expand its business model beyond physical aircraft operations to become a specialized validating carrier. By leveraging its IATA code, W2, FlexFlight created a unique platform that allowed smaller regional airlines to distribute their tickets through major global reservation systems. This innovation revolutionized the market, transforming FlexFlight from a local Danish operator into a global aviation enabler. This shift allowed the company to virtually scale its network overnight, offering routes and connections that far exceeded the range of its own aircraft.

Fleet Evolution
While the company's "virtual fleet" of partner airlines grew exponentially, its physical fleet also saw steady evolution to meet specific market demands. Over the years, FlexFlight has operated a versatile mix of aircraft, including the Cessna Citation CJ2+ and other business jets, as well as turboprops like the Pilatus PC-12. These aircraft were selected for their reliability and ability to access smaller airfields, ensuring that the airline could continue to provide top-tier air charter and medical repatriation services alongside its expanding ticketing operations.

Global Expansion and Route Network
As the W2 platform matured, FlexFlight expanded its reach into key international markets, establishing vital connections outside of Europe. The airline solidified its presence by utilizing major transit points, including operations connecting through the hub of Frankfurt am Main. This global outlook facilitated the launch of diverse interline agreements, bringing connectivity to regions often underserved by major alliances. In recent years, this expansion has been particularly visible in the Middle East and South Asia, where the airline now facilitates popular routes such as the link between Dubai and Colombo, as well as specialized services to destinations like Hargeisa.

Modern Innovations
Today, FlexFlight continues to innovate by integrating advanced travel technology with its aviation services. The company has focused on seamless baggage transfer agreements and interline partnerships, making complex itineraries simple for travelers. By constantly adding new partner carriers to the W2 network, FlexFlight has cemented its status as a crucial bridge in the global aviation industry, successfully merging the personalized care of a private charter company with the vast connectivity of a worldwide commercial network.